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Reviews 145
Steve Dolan
May 13,2016Ive used Hivis since 2013, each time I use them I am kept informed all the way, and always get my goods the date specified from the start. 1 Time my delivery way delayed though no fault of Hivis but UPS, and Leanne kept me informed and chased UPS till my parcel arrived. A far cry form the old days when no body cared about delivery times for PPE clothing.
Dave
Aug 02,2015I contacted this company looking for t shirts to use for my jujitsu club. The guy who took the call asked lots of questions about the club & what I wanted to use them for & recommended some other products that I might find useful. I had images emailed to me in 5 minutes & having chosen some of his recommendations I had samples with me in two days. Outstanding service, well beyond what I expected when I made the call, they took a genuine interest in making sure I got the right product for the job. I have now recommended you on to another club & my employer's. Very well done, keep up the good work.
Sam Sansom
Jul 08,2015Need 45 hi vis pink vests with logo as was let down at last minute. Ordered from hivis.co.uk, had an image of my logo approval within 2 hours and vests on my desk the next day. Will definitely recommend, friendly staff and fast service. Thanks
JD
Feb 17,2015Placed an order with Hivis.co.uk & the waiting time for just a few small items was pretty dire! I ordered 3 Hi Vis jackets with a logo print on reverse & i placed this small order to test quality of the product & customer service etc. I had to email the company to ask where my order was but no one had the customer awareness to reply! My plan was to place more regular & larger orders but the lack of response & the very poor waiting times have made me look elsewhere. If you dont mind your emails not being answered & your happy to wait a rather long time for your order then you will get a decent product, eventually. For me though , "Once Bitten!" 05.06.2015 In response to Hivis today. My gripe is for the long waits on answers to my emails (48hrs) & the time it took to tell me my logo was not suitable in the first place. Im guessing its a lack of communication between departments! Your response today isn't the most customer orientated ive ever heard either. Id suggest a little less arrogance & more of a "Can Do" attitude would be a better approach. I gave you an average 3 star score because overall i received an average 3 star service. Take it on the chin John & move on.
Colin Baseman
May 15,2017Not a great first experience with this company, shipping wasn't particulary fast, part of the order was delayed and when it did arrive it was incorrect despite having the description highlighted in caps on the dispatch sheet. My call to hivis wasn't particulary productive also, got the feeling customer service doesn't rank highly. The rest of our engineers will be kitted out elsewhere.