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Reviews 145
Mark Cosh
Oct 16,2020In this modern world a sign of a great business is not just in the delivery and quality of a product but how they respond when you want changes. Lauren and her team have been excellent tweaking my samples all the way through giving me confidence to move to a regular supply. Customer service is king and my experience has been excellent. Can highly recommend. Well done to the team at HIVIS
Phil Russell
Oct 11,2020For some bizarre reason they thought it would be ok to only part of my company name on my workwear. They refused to accept any responsibility for their error and the customer service is nonexistent. I’m now forced to accept I’ve been ripped off or go through hassle of legal action. The items they’ve sent are only good for the bin.
Guy Dwelly
Oct 07,2020At last I found a company that print custom designs on any workwear and they print one offs as well! This is not a service that everyone offers so best check the out at: hivis.co.uk I had about four members of staff looking after my order when there was a glitch in my checkout and the items arrived by next day courier. The quality was much better than I imagined. Hats off to John, Dave, Lisa and Colette. Hi Vis Hi Five
Customer
Sep 21,2020Service is the pits! Placed order two weeks ago and still waiting for delivery. Not impressed with service will buy elswhere in future!
Karin W
Sep 11,2020I’ve never bothered to pay a compliment to a website for its ease of use before. But I’ve just bought a couple of face masks from this company and the ordering and payment functionality is brilliant. A pleasure to use actually. I get so so sick of fiddly ordering on wobbly or complex websites.
Andree Carter
Sep 02,2020Totally recommend this company they pulled out all the stops to help me get my order in time for a special occasion. Personal service and excellent product. Couldn’t ask for better. Thank you!
Penny - Semper
Aug 31,2020If you are looking for a company that does what it says, and exceeds expectations then you should definitely use Hivis. The customer service is excellent, any questions answered swiftly and helpfully. The products are also of a great quality and exactly as they appear on the website. First time customer but will definitely be returning. I've been dealing with Dave, he's a top bloke.
Jonny Utting
Aug 05,2020We ordered some custom masks for our company, and honestly they exceeded our expectations. The customer service was brilliant and helpful, and the designs were far better than what we thought. We will definitely be a returning customer
Luke Faux
Jul 13,2020I urgently required PPE, signage and new staff uniforms due to short notice of opening my pub after lockdown. From an initial conversation with hivis.co.uk they set my mind a ease informing me of everything that I might require. 24 hours later it was at my front door. I've been in business for 20 years and rarely have I ever seen such efficient and quality service. Well done you guys, I will definitely be promoting you to other local businesses. Fabulous Valentine inn Llanddulas
Inga Hoffman
Jul 05,2020I found the customer service of this Company and the speed & efficiency with which they operate quite astounding and unparalleled compared to your normal service accustomed to in the UK. A Gem of a provider for our Staff Uniforms, they can be trusted for their honest integrity, at cheapest possible cost, their 5* positive & “can-do” attitude, and we found it a delight to entrust them with all our staff uniform requirements, benefitting from their advice and experience, well worth to recommend them to anyone for their outstanding efficiency and excellent value. Mrs I Hoffman Lincoln UK
Ashley McNamara
Jun 29,2020absolutely useless, there are far better services on the market. order vests that were showing as "in stock" on the website, turns out they were out of stock and heavily delayed despatching. I gave a benefit of the doubt and placed a second order for more vests, showing as in stock.. had to accept an alternative vest as one colour wasnt in stock. inspected the first shipment to find a velcro vest in an order soley made up of zip vests 🤦♂️ email to get this sorted and seems no haste will be put into the issue to have a replacement shipped out quickly to complete our order within our timeframes. i will not be using these again and do not recommend their service at all.
Borjan
Jun 17,2020Hivis team members are the masters of business professionalism. Wide range of top quality products for every budget, fair prices, secure payment, the fastest shipping (even during Covid-19 crisis), and (the most important for me) they ship to countries no other similar e-shops do, making people safer no matter where they live. Will buy again. Highly recommended. Keep up the good work!
Mr. Howard Wong
Jun 13,2020Needed urgent customised hi vis jackets. Hivis pulled out all the stops and did their best to dispatch on the same day. Ordered on Friday afternoon and received on Saturday morning. Amazing service and very happy with product
Marat Nz
May 22,2020Used to be great company with great customer service. We use it many times with no issues. Last order we got completely damaged and partly open wet smelly box wrapped with plastic with wet product inside. On our request to replace this on a brand new product Hivis "support" suggest it still OK to use smelly wet things. They mention the protective film is not damaged so how this became wet then unless it have been sent wet? They ask for photos but what kind of additional proof you require when see on our photos completely damaged wet box with wet things inside. Finally they offered £20 to get 100pcs of Hivis laundered. No responsibility for a shipping accepted. So easy to ask local shipping company who deliver it to our door to investigate and sort this especially when charge £350 for shipping for one box but this guys are not willing to do nothing. Sure if we based in England can easily sue them but for overseas orders is very complicated. Very unqualified and unfriendly customer service.
Patrick Corr
May 01,20201st class service for a Community Association, Covid 19 project. Great range of Covid 19 specific products. Prices very fair and reasonable compared to other companies who clearly 'jacked up' prices.
Derri Forde
Apr 02,2020Absolute top service. Ordered during the Covid 19 pandemic, they pushed the boat out to help us get our order sorted. Thank you guys!!
Hannah Wright
Mar 13,2020Fantastic service & loved the finishing product. Nothing was too much trouble and a shout out to Josh who put up with my million e-mails to change tiny details on the t-shirt design. Would highly recommend the team!
Justine
Sep 23,2019Very pleased with the whole 'getting logo's on things' process. Dave Butterworth was very helpful on the phone. Explained everything and gave good advice. The proof dept was efficient and I received the branded hi viz jackets and hard hats promptly. Would definitely use this company for further products.
Anne Perkins
Aug 26,2019I have ordered polo shirts on 3 occasions before for our Scottish Bridge Union national teams and always been very pleased with them. Recently I needed a special order for our ladies team going to the World Championships in China and everyone is delighted with them. The quality of the embroidery is second to none and for the first time we had the team name printed on to the reverse and that too is of excellent quality. From ordering to delivery took less than 2 weeks and all the staff I had contact with could not have been more helpful or knowledgeable. In my opinion the 'go to' place for embroidered polo shirts
Jan Rook
Nov 03,2020Very slow - over 4 weeks for a very simply Text Only print, no response to emails, no apology or expanation, had to buy alternatives in the meantime so absolutely useless and a waste of time and money