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Reviews 813
G A Williams
Jan 17,2025I had an issue with my order and wasn't sure what the outcome would be. When I explained my issue I was told it could be solved and it was. The response to my emails was immediate and positive. The type of customer service one would expect. I would like to commend Holland Country Clothing for the quality of their clothing and their customer service.
Perfect Pete
Jan 15,2025All good email received overnight - Delivered
Unhappy customer
Jan 14,2025Absolutely terrible customer service. I have purchased an expensive pair of trousers for my dad on the 29th of December express delivery, and given the time of year wasn't too worried when the delivery hadn't been made a few days after. However its now the 14th of January and I am still waiting to receive these trousers. You ring and don't have an option to speak to customer service agent. I managed once to speak to someone after days of trying, and they advised the trousers will be sent by 11th of January, this was a mis-truth because I have still not recieved them. I have sent multiple emails to chase order but have not recieved any reply to these. This company is happy to take your money without any update on when your item will arrive, I have actually wondered at some points whether I have been scammed!
MRS G WILLIAMS
Jan 14,2025I ordered a Winter jacket for my husband for Christmas. It still has not arrived. I sent 3 e-mails to the company or I would not have had any response from them. I have been told today that the jacket was out of stock. Not good customer service @ all. I will never use this company again
Trevor H
Jan 13,2025Order submitted 4th January 2025. No order received, no update on order status. Telephone contact unavailable, no response to emails
mark wade
Jan 11,2025Absolutely dreadful service. Placed order on 7/1/25. Website states dispatched 1/2 days. Had no communication so sent email on 9/1/25. Still no reply by 11/1/25. Rang them only to receive automated message saying no advisor available and to send email!. Website says “family firm with forward looking approach to retailing”. They need to rewrite their mission statement.
Kerry
Jan 11,2025I ordered a Ridgeline coat for me son £150! The button was missing, I didn’t have enough time to change it before Christmas to have wait to receive a replacement. After Christmas, i sent the photos of the missing button. I had a reply requesting that I sent more photos, a little annoying but I did. After this, I was sent a link to fill in a short form, clicked it, filled it in and it required more photos, done this for the third time! I then had to wait for approval. After I sent another email to chase this, they come back to me and said this has now been approved and I had been sent a QR code and to check my junk mail, nothing was sent and now I’m waiting yet again! The longest exchange process! My husband took the coat to the post office using the QR code, I then had to send a picture of the receipt (even though the QR code would of notified them of the return) they just made the process very stressful and I will not be ordering from these again.
VANESSA BRIGGS
Jan 10,2025Excellent customer service. Through no fault of Hollands a part was missing from a product. Holland swiftly replaced the product and did not require me to return the faulty one. Definitely recommend them.
Mrs Murphy
Jan 07,2025Very quick delivery and return service. Unfortunately jacket didnt fit. Excellent customer service. Only gripe is the delivery and return charge.
Trevor
Jan 07,2025I ordered a pair of wellies that were showing a despatch of 1-2 days - several days later I enquired why they had not been delivered, to be told they did not have any stock, furthermore, were unable to confirm when they would in stock! Ordered from another supplier and saved money and further wasted time............AVOID THIS COMPANY
Happy shopper
Jan 04,2025I appreciate things don’t’ always go as planned but a good company is measured in how problems are rectified, so a very big thank you for sorting out my order to arrive in time for Christmas, excellent service! 😊
Debbie
Jan 03,2025I placed an order for a coat in early December for Christmas. After the 3-5 day dispatch date had passed I tried contacting Hollands. They were receiving a "High Volume" of calls. Tried emailing to find out where my order was. They replied saying they would push the order through. After Christmas I then received a message to say that they were still waiting to receive the coat. They should have said that they didnt hold stock. After several emails and telephone calls requesting a refund which were ignored, I eventually managed to speak to someone today who actioned my refund promptly. Absolutely disgraceful customer service. Whats more I have order the coat from Equestrian Co. for £30 cheaper and has arrived in the 3 days.
Marie Brown
Dec 30,2024First time using this company to purchase some wellies. Postage was swift. An exchange was processed in a reasonable amount of time. A pair returned for refund were posted via their returns label and I received an email to say the return had been received and refund was on its way, which I appreciated. Products received were good quality (Gateway Woodwalker women's wellies, which I love! Just needed to size up 2 whole sizes which would have been helpful to know before purchasing).
Martin Dru
Dec 27,2024We are waiting for a delivery of most of my family’s Christmas presents 8 days after placing the (high value) order. All were on 1-2 days dispatch. DPD hasn’t received the goods, despite Hollands saying they were out for delivery, and there is no one manning the phone at Hollands. Google says the company is still in business. I have no idea what to do, as my children will be going home to Scotland and Yorkshire in the next couple of days.
Nicola McNeil
Dec 27,2024It took ten days from ordering before my item was dispatched. I ordered this in the first week of December in order to avoid this kind of delay. When it didn't arrive in time for the birthday for which it was bought, I started the return process but, since I felt it seemed somewhat unfair to be charged for a return on top of delivery, given that the item was only being returned due to the company's painfully slow dispatch, I contacted the company to see whether a return cost would in fact apply in this case. In their response they pointed out that there was a note on the item to say dispatch within 3-6 days, and that the item had been dispatched within 6 workings days (10 days inclusive of the weekend) and, as a result, the return charge would still stand. Whilst the onus is clearly on me to have checked said note in this case, I find this misleading, not least because most shoppers expect no more than a couple of days until dispatch the same on delivery. Like others who have reviewed here, I'd advise shoppers to look elsewhere for reasonable dispatch times. I had to order the item from a competitor in time for a birthday. They not only dispatched and delivered within 3 days but were also cheaper. In the end, my expectations that an item would be dispatched within a few days max meant I incurred delivery and return charges to no end. Don't make my mistake.
Emma
Dec 23,2024I placed an order for a gift for my brother weeks ago and had to chase it up. It then got dispatched that day but it’s disappointing it took so long to be dispatched and it was sent on a 48 hr delivery. I can see it’s been stuck at Edinburgh depo for days and I’m leaving tomorrow morning and now won’t have my gift for my brother. I’ve purchased a few times from Hollands but after this I’ll NEVER purchase anything again!!!!
Gina Chamberlain
Dec 23,2024Having ordered on the 9th December and told I would get my order in 5 -7 days nothing arrived for over 12 days and then the wrong size sent. They do not answer the phone. They do not phone there customers and are slow at responding to emails. I am very disappointed with this firm so far. I have asked them to send out the correct size for next day delivery as I need this clothing for the 27th December. No response. I have also asked for a return label to be sent to be so I can return the wrong sized item. So far would definitely not recommend this firm.
Mark Campbell
Dec 22,2024Absolutely dreadful service was promised a return sticker didn't come don't answer the phone do not deal with this company
Susan Ashman
Dec 22,2024I ordered two items on the 10th December 2024. These were Christmas items. The order confirmed that they would be received within 6 days. Here I am on the 22nd December 2024 with no items. 12 days and my tracking says it hasn’t even been shipped £101 worth of Christmas items I expected delivered by 16th December!!! Disappointed and quite angry that it hasn’t even been shipped and their delivery times are obviously very wrong. I will say, I have ordered from them before (2023) and the item came quickly then. I feel as though this order has been pushed to one side and forgotten.
Disley Hall Farm, Corks Lane, SK12 2DA, Disley, GB
http://www.hollandscountryclothing.co.uk
Jenn Grossman
Jan 19,2025My name is Jennifer Grossman. I placed an order for a Joules sweater on January 16th. I got an email saying it shipped via FedEx but when I check tracking number it hasn’t moved at all (only a label was created) and it says label created in Spring Gardens, NY. Isn’t the company in UK? Something is so sketchy and strange and then customer service now goes to a long queue and hasn’t replied again about this. I would like a refund immediately. I wouldn’t order from here, something is OFF! I think it’s a shady company and unsure if it’s even real. Please refund me!