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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Chatham Customer
Oct 25,2024amazing, great service
Laura Hardy
Oct 25,2024Had a great experience sorting out my bills with Homebox. I spoke to Olly Howard who was really lovely and helpful with explaining everything to me and setting everything up smoothly.
malavika malz
Oct 25,2024Had a wonderful experience with Homebox,the co ordinator Mr. Matt Stanley was kind and cleared all my doubts and give me detailed information. I was pleased with their service.
CW
Oct 24,2024Fantastic customer service from Olly. An easy experience that will make our move more efficient and relaxed.
Celina Atkins
Oct 24,2024Great customer service experience! Oliver Howard is super helpful and pleasant to talk to. I found it very straightforward to set up my utilities bills and hassle free that I could sort it all over the phone!
Billy
Oct 24,2024Homebox have helped us immensely with transferring utilities between tenants. Particular mention to Justyna for making our transition over so smooth, this was our biggest concern when considering switching to Homebox but there have been no issues with the process at all. Strongly recommend.
customer
Oct 24,2024Quick and straight forward
NICO
Oct 24,2024The management is extremely chaotic, with excessive fees, and problems keep coming up. It’s a hundred times more complicated than paying bills on my own. I can't cancel the service because of huge penalties. Here's what happened to me: My contract started in September 2023 and ends in September 2024. From March 2024, my bills from their company have been nearly £400 per month. When I questioned this, they claimed it was due to high electricity usage. Upon reviewing their bills, I discovered that under their management, I was paying two different electricity companies at the same time. It was only after I brought up the issue that they resolved it and refunded part of my money. However, they still continued to charge for their management services, despite their serious errors. Then, when I moved out and needed a final bill, Thames Water called me, saying I owed over £100 in unpaid water charges. I was furious because my contract ended on September 6th, and I didn’t pay any bills in August. On September 18th and 19th, they deducted £268 and £278 for bills, and I thought everything was settled. I don’t understand why, after deducting so much money, I still owe for water. This situation is really frustrating, and their customer service is completely unprofessional. Their explanation made no sense—they claimed I had paid for August but not for September, which is why I owed September’s charges. Also, my monthly water bill was £26, so why is Thames Water telling me I owe over £100? No one has provided me with a reasonable explanation.
Stephen Adams
Oct 23,2024SCAM company, each monthly bill includes an obscene management fee of £30. The amount isn't included in the Terms of Service, so i wasn't aware of how much more expensive the bill is monthly. Now been given a quote of £120 to cancel even though i am less than 2 months into using them.
Faizan Elahi
Oct 22,2024Matt thats why I always try to approach MKproperty because of their quick and great response
Sofia Kavzinadze
Oct 20,2024Thank you, Oliver, for your call and a nice conversation about the bills and for setting up it.
Bernice
Oct 19,2024I am very happy with Matthew’s service. It was simple to sign up and the benefits are helpful.
Ting Lai
Oct 18,2024Good. Very smooth. Oliver is so kind.
Paula Williams
Oct 17,2024Nauriane was really professional and very helpful. It was a particularly difficult conversation with her because the mobile reception at our end was really poor so made things much harder than they needed to be. Nauriane was not put off by this and worked through the difficulties.
michael Mustien
Oct 17,2024Olly was amazing and very helpful, talked me through what I needed to know and set things up with speed and precision
Menin Mathew
Oct 17,2024thanks a lot Matthew Stanly .It was quite a wonderful experience talking with you. excellent!
Taylor Neilson
Oct 17,2024olly howard was great with helping me and my partner set up our account and left no questions unanswered
Sb
Oct 17,2024Oliver was very helpful with the process and registration.
Joanna Kunicka
Oct 17,2024Had Matthew help us with settling up our utilities, he was very knowledgeable and professional. Talked us through every bit and was lovely to talk to.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Moneece Sala
Oct 25,2024Just had a great chat with Olly Howard - very helpful, friendly and sufficient in getting my utilities set up. He gave a great overview of the service and was very patient with my queries.