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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
kseniya Ov
Nov 04,2024I spoke to Karl today from customer services about bills and understanding my usage and payments. It was very very efficient. thank you!
customer
Nov 04,2024Spoke to Matt and he was very pleasant and helped me with what I needed. Makes life so much easier.
Laoise Holohan
Nov 03,2024I initially reviewed this service highly. It seems to have undergone new management, frankly I find them a nightmare. I’ve had to escalate issues with them multiple times. They’re really not worth the fee. You no longer have anyone dedicated to helping you, every email is with a new agent, a new random name you’ll never here from again, you get stuck in loops of having to explain your issue and then having agents just misunderstand the problem. Ongoing issues with our energy provider being paid, as soon as it’s settled, I’m leaving.
Richard S
Nov 01,2024Great response time to resolve an issue I had, what wasn't to do with the company at all.
Faith Naylor
Nov 01,2024Jo was really friendly and nice on the phone. Answered my question very quickly and made it seem that the task was no trouble at all.
🍒Summer Albasri🍒
Nov 01,2024I have just set up my account with my package. I felt very comfortable to speak to Chloe mart, it’s my first time moving in to a new home and she made it much easier for me to understand bills. ( I’ve never set up bills before) she even explained the extra information that was very helpful about council tax and how long it takes to come and just extra information. I am very pleased with this company.
Khayelihle Manyoni
Nov 01,2024Wonderful service
Juliana BarrosCarvalho
Oct 31,2024- I wanted to cancel services due to not considering 20£ worthy the effort it would take me, he offered me a 3months reduction fee - Prompted review monthly payment and sorted in less than 1h - helped me sort October outstanding fee as direct debit was not processed on the date
Consumer
Oct 31,2024The company is doing well
Nilesh Gangwani
Oct 30,2024Joso was very helpful and assuring me with bills as this is my first time paying bills as this is my first rental property ever and he made me super confident. Thank you Joso!
Simone Gray
Oct 29,2024Matt was really helpful. He explained everything in a way that made the whole moving process less daunting.
kiah slater
Oct 29,2024Olly was great, really helpful and made the process of setting up my bills simple and quick. Thank you!
Emily
Oct 28,2024Had a great experience so far! Oliver and Alex were so helpful when they came out to do a site visit. They answered all of my questions and put my mind at ease of how to get everything set up. Thanks again!
Oluwapelumi Ajibola
Oct 28,2024Well detailed explanation
Alla Popkova
Oct 28,2024Avoid this company at all costs! Nothing about their service is efficient or helpful. It is impossible to get in contact with anyone nor receive clear answers back. I was sold the helpfulness of the service when I moved into my first flat in the UK by the agent I spoke to. Being an expat, the thought of getting all utilities organized seemed overwhelming and so I took them up on the offer and signed up. If I had known then how incredibly difficult it would be to deal with this company I would have NEVER signed up. For one, there is no visibility into what you are paying, no statements with clear usage outline, you are basically beholden to “take their word for it”. I had started with the full package of energy utilities, water and council tax and quickly realized that there were delays in getting tax and water sorted. I was able to remove those services and found that navigating the suppliers directly without the middle man of Homebox was much easier! It appeared that my energy charges were quit high but after repeated asks for the actual statement from the supplier, I was provided nothing. I have since moved and was able to end my contract with the company given the end of my tenancy which happened end of July. At that point, I repeatedly asked for the final statements so that I could see what I was actually being charged for and paying, I was told that it would take 8-10 weeks to receive final statements. It is now the end of October and I have heard nothing, no updates, no closure details. Here’s what I found in working with this company, nothing is easy or helpful, you end up in a loop of trying to get information from them and still having to deal with utility providers yourself directly. I don’t know who would ever think inserting a disorganized middle man into the process is good business idea. Hot mess. You are for sure overpaying on both the utilities as well as whatever added benefits they are supposedly giving you. Nothing about my experience with Homebox has been beneficial to my time or resources. Additionally, I believe they may have some sort of contracts with certain energy suppliers and are most likely receiving a kickback from them to send all their customers to a certain company. Once I moved and set up my own utilities directly with a new company I quickly realized that I was being charged more than double for gas and heating with Homebox. Do yourself a favor and don’t engage with this company for any reason. Unless you want to complicate your life to such a degree that you spend all your time trying to get answers and understand if your bills are actually being paid. The customer service is chaotic, you send emails and they go into some void and getting in touch with them on the phone takes a whole other level of perseverance. I am so grateful to be finally rid of them. I have gone through and read all of the bad reviews and everything that everyone says about their experience is spot on. Listen to them.
Mr Israel
Oct 26,2024Excellent customer service and support, effective communication and active listening. Professionalism at its best.
Temi Yussuf
Oct 26,2024Very simple and easy to use!
customer
Oct 25,2024Had a great chat with Matt regarding my utility bills. Super happy with his way of communicating.
Mr Grantham
Oct 25,2024Great experience today with Matt. Very clear and easy enough to follow. Great customer service! Thank you for making the process so simple!
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Mr Simon Wells-Moore
Nov 05,2024I have just set up an account with Homelet , and the customer service agent Ollie Howard was fantastic and very informative and explained everything in a clear and decisive way. Excellent service.