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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Luke Whiteling
Feb 06,2025Chloe was great; very honest and upfront, including about the fees they charge to manage your bills
Simon Paterson
Feb 04,2025Matt was clear, efficient and friendly.
Mehr Dulani
Feb 04,2025Matt from Homebox was extremely helpful in a difficult situation and i had a lovely and easy experience switching to Homebox!
Raphael sadiq
Feb 03,2025Excellent communication and easy to understand.
S P
Feb 03,2025Here goes my third review on this scammers! Once again, AVOID AT ALL COST! First of, they edited the first response after i pointed out that they used a template and never even bothered to edit and add the correct contact details (I have the original answer on a screenshot geniuses), I'd love to share it if I could! Then, I never received any request through trust pilot or otherwise. And once we tried to reach out to them, nothing GHOST TOWN. Last week they said they'll call us back and...yes, you guessed it... no call came through. Do yourself a favour and organise your own bills because homebox can't be trusted
Kim
Feb 03,2025Amazing customer service from Oliver Hodgson
Ross
Jan 31,2025Simple quick and easy
Verity Talbot
Jan 31,2025Nauriane was lovely in assisting me to set up my bills for my next place of living. Called me back smack on the time I requested as I was busy previously. Lovely energy and brilliant service. 10/10!
Aaron Markham
Jan 30,2025Following a phone call with Matthew, I am confident that our bills are in good hands. The process was fast and simple with information provided in a clear and understandable way.
Lacell
Jan 30,2025Made it so much easier
Frances Nwachukwu
Jan 30,2025Just about the most useless company ever, they don’t get your readings sent out on time and they don’t make payments in time. They also fabricate numbers in your billings and make them out to be a lot more than they should be. I would advise getting in contact directly with the billing provider if you have any suspicions of foul play in your bills. Before I unknowingly signed up to the fraud of a company there were no communications given to me prior that a fee will be taken out of my account that goes to their pockets which is 15 pounds per month and I wouldn’t have known if I didn’t calculate the amount myself and put 2 and 2 together only to realize that there’s an extra 15 pounds I wasn’t sure exactly what was for as it wasn’t mentioned to me by the agent that shoved their pathetic service down my throat when I signed my lease with my building and they didn’t even send me a renewal of my contract and still carried on without notifying me. I am currently in communication with them to get me the hell out of whatever imaginary contract it is with them as I have grown tired of their scammy and dodgy behavior and will get a lawyer involved if I honestly have to. Can’t even discuss payments with my electric provider like as if that makes any sense when i’m the one paying the money? I would give zero stars if I could, you’re better of managing your bills on your own. Edit: They replied to my message saying an agent of theirs mentioned the £15 fee on our initial call but this is a LIE nothing was mentioned and I had to realize this myself after calculating everything to see that it didn’t add up. And I was in contact with the energy provider MYSELF and they told me they had no idea where they were generating these numbers from and they rely completely on my meter readings and not on auto generated readings like they have claimed below. Avoid this company totally please, it’s clear they do not know what they are doing
Steven Opuni
Jan 29,2025Had a very quick and stress-free call to set up all the bills thanks to our rep Oliver!
james natella
Jan 29,2025Quick, Easy and efficient
Mofe Ogunbiyi
Jan 28,2025Homebox made the usually stressful process of setting up and managing bills at a new place pretty seamless. Our sales rep Nauraine was especially helpful in explaining the process and answering any questions I had. I definitely recommend
Sunil Shigli
Jan 24,2025Avoid at all costs! I am going through lot of pain because of these guys. They mismanage the account for sure and let you deal with all the mess.
Harriet V
Jan 24,2025Wish it could be zero stars. This company is not transparent at all. I signed up under the impression that they sort all of the bills and pay them all and all I need to do is pay them (or so I was told). It’s 12 months on and there has still never been a bill paid on time and never any bills from providers uploaded. When we ask for bills they upload them weeks later and they have so much money owing. Money comes out frommmy end but then it’s not clear where it goes. Late fees incurred no fault of our own. Horrible company, not clear with anything and customer service is terrible.
Sam Smith
Jan 24,2025Avoid at all costs! I saw the bad reviews and still signed up after I was assured that the staff had all received training and resolved all issues. I had zero issues the first few months except that my electric bill with Rebel energy was £158 p/m - despite being a single person in a property with gas and electric. I then began being double charged and having unauthorised money deducted from my account. My bills were always paid late (even though my direct debit was paid on time) and received multiple late notice letters. Each time I spoke to someone on the phone, I got passed around as no one knew what was going on - its like a bunch of teenagers work in their call centre. I have since changed energy providers and cancelled my account - they refuse to accept it and keep pressuring me to stay with them. They have even tried to charge me multiple times for bills (which I have paid directly myself). Absolute scam artists! Believe the bad reviews - Do not sign up to them!!
Calum Baker
Jan 23,2025I see that another commenter on here has shared this experience: I have never dealt with Homebox. I own the flat that I occupy, and pay the bills. Have done for several years. However, one of the rented flats in my building recently changed tenants, and their letting agency signed them up with Homebox. Homebox made a serious error in their address data and have cancelled MY bills: water, power, council tax and possibly others. I only found out after receiving closing statements from each company. This has taken no small amount of time to rectify on my end. I don't yet know if the tenants whose bills were supposed to be handled have, indeed, actually had their accounts correctly set up. (Which I suppose is a trading standards issue.) And it's frankly perturbing that a random third party is going around doing this. I shouldn't be asking my council why and how somebody else has cancelled my tax account. My wife and I registered a complaint with Homebox via their official channels three days ago that has not yet been addressed. Shoddy and sinister — and I've no reason to doubt what others have suggested: that many of the more glowing reviews are not 100% credible.
Consumer
Jan 22,2025Very good and helps a lot with everything
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Lucy
Feb 06,2025Matthew was excellent on the phone was very helpful answering any questions I had