To leave a review you need to be logged in
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Martin Hutch
Jan 22,2025SCAMMY COMPANY FULL OF FAKE REVIEWS. DON'T EVEN THINK OF OPENING AN ACCOUNT WITH THEM. I LOST APPROXIMATELY £1000 BECAUSE OF THEM HAVING A BUSINESS ACCOUNT AND A HIDDEN DEAL WITH REBEL ENERGY. YOU HAVE NO ACCESS TO SEE THE BILLS & THEY JUST SEND RANDOM AMOUNTS TO EVERY SUPPLIER I LOST £130 BECAUSE THEY DIDN'T SWITCH MY ENERGY PLAN ON TIME. WATER BILL UNDERPAID BY £85 AT THE END OF THE TENANCY COUNCIL TAX OVERPAID BY MORE THAN £500 £158 FOR BOTH GAS & ELECTRICITY AS A SINGLE TENANT, COMPARED TO £67 IM PAYING NOW. BE AWARE, THEY HAVE FAKE REVIEWS TOO! JUST LOOK AT THEM, ALL BOTS!
Elizabeth Osborn
Jan 22,2025Thank you so much to Nauriane for providing me with a service I never knew about. So friendly and helpful!
Tharin
Jan 21,2025Great,Excellent customer service and all setup in one call -Chloe has offered great customer service to me to make hazel free to us for moving new home. Highly recommended for all
Henrique Guerra Farre
Jan 21,2025It was only not 5 due to not being able to put sort code from my bank details as “XX-YY-ZZ”, had to remove hyphens. Also had to remove part of my surname for the account name, which wouldn’t fully match my name in bank account name. Maybe don’t need to restrict that input box length?
yomi iyase
Jan 21,2025She was helpful and patient. Nauriane took her to explain in detail even when I was not sure of accepting the offer because of the high bill.
Silvia
Jan 20,2025The experience I had with mathew was a very good one , he was patient and very accommodating, making sure all my worries were look into, he made it so easy for me to understand, and I assisted me all through the process. give it to him,
Clive
Jan 19,2025I don't know the amount I am going to pay
JD
Jan 18,2025I have never contracted with Homebox/Billing Better nor had anything to do with them, and yet they have closed my water and council tax accounts and opened new ones without my authorisation or knowledge. If that's how they deal with their non-customers, I dread to think what it must be like to be involved with them. Setting up utility bills etc is easy. I cannot understand why folk would wish to add an extra layer of complexity and risk having accounts messed up, payments not made, debt recovery action initiated and credit score compromised by involving an intermediary. Update The "crossover between the agency sharing [my] information and [me] setting up [my] accounts independently" was 6 months i.e. I had it all setup 6 months before Homebox interfered.
Ayoola AJIFERUKE
Jan 18,2025Excellent communication and good customer service
Hayley
Jan 17,2025After a little bit of council tax drama, Maria helped sort all of the issues and understood the situation at hand fully. Thanks for all of your help!
Izzi
Jan 17,2025Really helpful customer service. Joso Wesley was especially helpful and lovely!
Barış Gürsel
Jan 17,2025You don’t need to enrich intermediaries for every task—take charge and handle things yourself! Companies like Homebox profit by buying tariffs at lower rates from energy providers and selling them to you at a higher price. What’s worse, when you’re with Homebox, you can’t change your energy company while staying in their service—something that should be your right to do. Today, I decided to pay the cancellation fee and leave their service. I switched directly to an energy provider of my choice, and I’m now paying less than I was before—even with the fee. Not only did I save money, but I also regained control over my choices and expenses. It’s worth taking the time to explore better options yourself!
user
Jan 17,2025Nauriane was helpful and clear in explaining the utility bill services. She guided me through the options efficiently and answered all my questions. Great service!
Nathaniel Whittingham
Jan 16,2025Terrible service and email help/customer service absolutely awful.
Isiaku
Jan 16,2025The response time was satisfactory, and the representative, Oliver Hodgson, was courteous, efficient and patient in dealing with my vacillations as a first-time renter.
Izzy Martin
Jan 16,2025I feel so much better about paying bills now i have my account as i am young and had no clue how to pay things i really reccomend
xy x
Jan 16,2025Staff Oliver Noble was very helpful when assisting me with the Homebox setup
Naheem
Jan 16,2025This is the best Service Ever… Matthew was very helpful in ensuring I knew exactly what I was signing up for. His knowledge on the product is Excellent. He shows that he cares about the customer and making sure the best product is chosen for the customer needs. Again Best Service Ever!! THANK YOU MATT!!
Cook
Jan 16,2025Nauriane ebamba was very helpful throughout the process and very patient.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Chris.M
Jan 22,2025They haven’t paid my water bill back from December despite me putting over the money over to do so back in December we are now in January and they still haven’t paid it with Thames water threatening to cut off my water supply I asked for my £35 back to pay Thames water myself as Homebox are incapable of doing so and they still haven’t even attempted to give it back to me despite emails and phone calls back n fourth to Tom , Yem and Ryan … over the last week and half absolutely shameless company PLEASE AVOID !