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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Jamila
Aug 31,2024AVOID THIS COMPANY AT ALL COSTS After writing a review about the terrible service I’ve received, I had a voicemail from customer service stating that Homebox would contact rebel energy to close the electricity account they had failed to close when I left their service back in January 2024. I was told in the voicemail that I would hear back from home box on either 26th or 27th August 2024 with an update about this issue. No one bothered to get back in touch either by phone or email and the account with Rebel Energy is still open!!!! I have been in contact with Rebel Energy and they told me I can’t close the account myself, as it is controlled by Homebox. I will be making a complaint to the ombudsman. Avoid this company at all costs!!!!
DC
Aug 30,2024This company continues to make me feel like it's a scam. Since April I have been paying my own bills. I sent email after email. Since the beginning . They disappeared after a phone call in April or May. And has now reappeared treating me to pay for services I have never received from them. There actions are not transparent.
Cortni Daniell
Aug 30,2024Chloe made the experience easy and answered all the questions that I had. Put my mind at ease and helped make the process of setting up nice and easy.. thank you so much
Upasana Singh
Aug 30,2024Thanks olly, you made my work easy!
Soph
Aug 30,2024I spoke to Joso who was great at explaining the service and how how easy it was to use. The WiFi choices were flexible and he gave recommendations based on the number of people in our property. Customer service was excellent, easy to follow and I would highly recommend!
Marios Havouzaris-Waller
Aug 30,2024Prompt, good responses, very patient and answered all my questions. Excellent customer service.
AB
Aug 30,2024Honestly, don't touch this company with a barge pole. Even the council said to cancel our "service" with them as they haven't paid our council tax or water bill since the day we moved in.
Jason Condliffe
Aug 30,2024Great and prompt service alongside easy to use platform to resolve queries speedily.
Oluwadamilola Olorunmade
Aug 30,2024I had a great experience setting up my bills with Matthew, he was quite explanatory and easy to understand. He was able to answer all the questions I had and I’m very happy with everything.
Riaaa Mariasa
Aug 30,2024Ollie was great !! He was so helpful and took his time explaining everything so that I understood fully.
Sam Carter
Aug 30,2024good and fast service
Abdullah Omar
Aug 30,2024Perfect service. Olly Howard called me to discuss setting up bills and he was extremely helpful. Clarifying any doubts or questions I had, introducing me to all the perms that come with the bundles offered and even cracking up some jokes. Great job, keep it up.
Usama Al-Kamali
Aug 29,2024I called the company to extend my bills contract for another year. A gentleman from contract service called Mr Karl was really helpful and extended my contract within couple of mins.
BR99
Aug 29,2024A great service which takes a big part of the pain and hassle away from moving out.
customer
Aug 29,2024I spoke to Chloe to get our bills all organised, being that it is our first time doing this she really made sure we were fully informed. Chloe went through everything in great detail and made sure we were all happy before proceeding. Thank you so much!
Fizal Cherukat
Aug 29,2024All questions are answerd well..
Alessandro Merlino
Aug 29,2024I have highly appreciated the support and service I got from billing better and Tom to fix my accounting issue with Affinity Water . He has been simply great. He had a lot of patience dealing with the provider on one hand and me on the other! Well done. Thanks
Chloe
Aug 29,2024Chloe rang me to discuss setting up my utilities and broadband/tv. She was absolutely lovely to talk to, listened to all of my questions and even went above and beyond to find out some other information for me. Chloe made everything very easy for my first move!
Mrs Rumbidzai Chisese
Aug 28,2024It was good,Chloe really did a good job in explaining everything to me clearly
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Monishshivu
Aug 31,2024Kind, polite and informative