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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Danielle Barkley
Sep 11,2024Clear information and prompt timing
Aaron Dalton
Sep 11,2024We’ve had our electricity cut off 4 times because of outstanding debts from previous tenants with no relation to ourselves. After 5 separate phone calls to home box the matter has still not been resolved and yet they’ve still taken the money out of our accounts for bills! To make matters worse, they have had us liasing with the old energy provider to erase the previous tenants debts. What are we paying homebox for if we aren’t getting electricity and we have to sort the issues our selves. I would absolutely not recommend this company and we will be seeking a refund for our first months bills
Summer brockman
Sep 11,2024Got a call from Matt explaining the services, was very straightforward and easy to follow, friendly customer service and fully willing to explain any questions i had! the service seems extremely helpful and we are looking forward to using them :)
Ella
Sep 10,2024Olly H helped us set up our account today and he was absolutely incredible! he couldn’t of been better! he made a not so fun process so easy and fun! He’s a real credit to your team! Thank you Olly
Connor Wilson
Sep 10,2024Really simple and quick to do.
Emily Murphy
Sep 10,2024The staff have been really helpful in the process of setting up our bills for our uni house. Especially when there has been issues of duplicate accounts and missing tenants. I spoke to Olly today who was super helpful and confirmed that we had everything set up from our end ready to move in. Would recommend them as a service.
Mikolaj
Sep 10,2024I am very pleased with the conversation, quickly, clearly and objectively. I recommend
Maria Lopes
Sep 10,2024I spoke with Olly Howard to help me set up my utilities and I need to say that his customer service was amazing. He took his time to explain everything to me and help me with any questions I had while being very patient and helpful as well as a very friendly and kind. I am really happy with his support. Thank you Olly
Luke Baker
Sep 09,2024Very helpful and top bloke
Rhaeadr Ryan
Sep 09,2024Jo was clear and helpful in explaining everything.
metha Kgaodi
Sep 09,2024It is my first experience with homebox, I was assisted by Olly Howard, who was very patient and explained every detail package to me, this will make it easy for me to pay my utilise at once every month.
Joe Murray
Sep 09,2024I spoke to Olly today, he was very friendly and helpful with any questions I had regarding setting up my utilities for me and my partners new home. Thank you olly :)
Iain Richardson
Sep 09,2024Just set up my account with Homebox and spoke with Olly Howard who was extremely helpful! The whole process was simple and easy to organise.
Beth Eastwood
Sep 09,2024Very easy process thanks to Olly.
Joe
Sep 08,2024I spoke to Matthew Stanley and he was great to talk to. Very friendly and prompt in setting me up with the bills service.
Basmah Alahmadi
Sep 07,2024The experience was really easy; it is my first setting up bills, Oliver was great at explaining everything and answer all my questions.
Punitha Ankaraju
Sep 07,2024The ease of setting up all my utilities on one platform is just great. Everything was explained to me very well by Matt, and he helped set up my dashboard within a 10 minute phone call and he made the process go by super smooth and easy. Would highly recommend:)
William Carpenter
Sep 07,2024Spoke to Olly today to set up my bills. He was so helpful and friendly, and go everything done in 25 minutes! The prices offered are pretty standard, but the customer service for this company is routinely excellent.
Chukwuemeka
Sep 06,2024Spoke to nauriane this afternoon about setting up my bill payments and the process went really smoothly. I had a few worries about some things but she quickly reassured me and we worked out a solution. Much appreciated, top class!
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Irene FH
Sep 11,2024We have been clients of Billing Better (now Homebox) since January 2023, and our experience has been extremely disappointing due to multiple unresolved issues: 1. Unexplained bill increase: In July 2024, our monthly bills more than doubled, without any clear explanation or corresponding increase in our energy usage. Despite numerous follow-ups, Homebox failed to provide the requested bills or any justification for this sudden increase. 2. Lack of communication and support: After initially raising concerns in August, we were assured we would receive the bills within three working days. However, despite contacting them every two to three days, we were repeatedly told the matter was escalated, with no meaningful progress. To date, we have not received the bills, nor any explanation for the increase or resolution of the overpayment. 3. Delays in contract termination: For these reasons above, we terminated the contract with Homebox on the 2nd of September. Today, we attempted to switch to a new energy provider but were blocked due to Homebox’s failure to release our account. Despite confirming the termination of our contract, the account remains linked to our old provider. We called today and were informed that their Operations Team needed to contact The Student Energy Group (TSEG), another billing company like Homebox, with which we are inexplicably linked. However, no timeframe was provided, leaving us stuck in limbo This ongoing lack of transparency, poor communication, and inability to address basic issues like billing discrepancies and contract termination has caused us significant frustration. We strongly advise against joining Billing Better/Homebox. We are now escalating this complaint to regulatory authorities and pursuing further action.