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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Lina Ali
Aug 28,2024Oliver Hodgson helped in setting up my services bills and portal account in homebox. Thank you for the fast response and assistance in this matter.
Lizzie
Aug 28,2024A truly horrendous experience. We signed up as first time buyers and had lots of different people pushing us to sign up. We had money for our bills being taken and letters threatening to take us to court for not paying our bills. I was pregnant and the stress had a huge toll on me. We stuck it out until our contract ended after being promised the world and now we can't close our energy account to switch and it's impossible to get in touch with anyone to get any money back. This is by far the worst service I've ever experienced.
sophie
Aug 27,2024spoke to olly and he was super helpful! would highly recommend this company
Jamie
Aug 27,2024I recently had the pleasure of working with Olly Howard at Homebox, and I couldn’t be more satisfied with the experience. Olly was incredibly helpful in assisting me with setting up my bills package. He guided me through the entire process, making it seamless and stress-free. Olly was patient, knowledgeable, and attentive to my needs, ensuring that everything was set up exactly as I wanted. It’s rare to find such excellent customer service these days, and Olly truly went above and beyond. Highly recommend!
UCHE VALENTINO
Aug 27,2024I am happy with the service
Layana
Aug 24,2024Oliver Hodgson, is what made homebox easy, and simple for me. He was just so patience with me, answered all my questions, and replied back quickly to my emails. Amazing service! chapeau bas.
Dalia Michalowska
Aug 24,2024Super easy and simple
Gopalakrishnan Thyagarajan
Aug 24,2024Matt explained the process step by step. He was honest and trust worthy while clarifying my questions. Dr Gopal
Andrew Sawbridge
Aug 23,2024When I began renting a flat, the managing agents recommended I get a Homebox account to make managing bills "easy" and "convenient". The reality has been quite the opposite for the following reasons. 1. They charge £11 a month management fee. This wasn't at all clear from the initial contractual documents. 2. Despite saying that you can cancel the direct debit at any time, there is a stealth cancellation fee (of £10 + VAT per month). Again, this was not at all clear from the contract; it was buried in the terms and conditions. 3. They didn't actually pay the bills they were supposed to on time. 4. When I cancelled my Homebox account, I didn't receive any kind of receipt or details of the ingoings/outgoings of the account. Their record keeping appears to be very poor. 5. Once cancelled, the utility providers are refusing to deal with me directly because all the account information is in Homebox's name; this has made life extremely difficult. You would be much better off contracting directly with the utility providers.
Sandra
Aug 23,2024Ollie was extremely professional. He gave clear and precise advice and we can’t wait to be part of the service.
Fisun Yaroslav
Aug 22,2024Thanks a lot to Olly Howard, speaking with him was really nice, ind informative.
David Julius
Aug 22,2024Olly Howard helped organised my bills today. He was great made the process simple and straight forward. He answered all my questions with full detailed. The call was great also, he engaged with the caller so that’s a plus
Connor
Aug 22,2024Olly was a great help
Jessica Jones
Aug 22,2024Had a great experience getting all set us with my bills thanks to Olly Howard definitely made the process much easier to understand. Thanks Olly.
Dmitry Novikov
Aug 22,2024I wanted to provide feedback on my recent experience with Olly Howard. Olly was incredibly helpful in assisting me with registering my account. He provided full details and ensured I understood each step of the process. His friendly manner made the experience smooth and pleasant. Additionally, his very nice voice added a comforting touch to the interaction, making the whole process even more enjoyable. Thank you, Olly, for your excellent support!
Oliver Bullock
Aug 22,2024Very easy process and Chloe was patient when have to deal with multiple people in a household.
Lucy Mensah
Aug 22,2024Olly Howard was very patient and talked me through the steps which put my mind at ease.
kajal dahiya
Aug 22,2024Its so easy to pay all my bills just by a click and Mr Olly Howard explained it so well to me that all my worries regarding bills are subsided now.I really appreciate and i am Thankful to him.
Ziyuan
Aug 21,2024Thanks so much for calling and explaining the details about the bills! Matt is so nice and helpful. Appreciated that:)
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Sofiia
Aug 28,2024Customer service is so great! Oliver was very efficient and kind answering tons of my questions! I was very happy with the help I received