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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Manpreet Kaur
Sep 18,2024My experience was great . Olly helped me alot , I really appreciate his work and his communication behavior. Also, he guided me what will be the next step I have to do. So thank you and all your team.
Isabella
Sep 18,2024Very prompt and helpful service, Nauriane got back to me very quickly to set up the various amenities needed.
Patricia Forbes
Sep 17,2024Have had nothing but problems since my daughter and flatmate signed up to this service! Would give zero stars if could. Emails go unanswered and when they do get through on phone are fobbed off with it will settle down after a couple of months - not true as they have now been paying double what they were quoted for 5 months. When ask for breakdown advised on dashboard - problem being only one of them can see the full dashboard and the other only gets a total - also only one of them receives emails which is not ideal if they are away! Paying more for a 2 bed flat than they did for 5 bed house last year with no explanation -also told account not in credit which is incorrect having worked out their usage since moving in using average costs for gas and electric. Had no WiFi for over first month but no compensation and still had to pay for it. Need to find a way to get information on how long they signed up for so we can ensure they get out of this contract asap without paying the ridiculous cancellation fees. Only used it as recommended by landlord! Irritated and disappointed at their treatment! Update- still not had any contact and now over a week passed! Not impressed.
Adrian Pailler
Sep 16,2024Olly howard was great at explaining the services and keeping me in the loop patiently. Very kind and informative.
Joe
Sep 16,2024We were promised WiFI on a specified day which was 10 days after our move in date and the WiFi never turned up. I have tried to get in contact with billing better (Homebox) everyday since then and they have ignored every email we have sent and their phone number just transferred me to other companies. They are now telling us we have to pay a further £37 and wait another 6 weeks to get WiFi and they have given us no indication they will compensate us for any of this. There has been a complete lack of communication that this would happen and even as the situation is unfolding currently they have only bothered to email us when asking for money, it is beyond unprofessional. I am unsure if this is normal for this company or if they think they can get away with it due to us being university students but the whole situation is unacceptable and I would strongly advise anyone considering using this company to look elsewhere.
Edoardo Bruzzo
Sep 16,2024Open to help and clearly explaining all the procedures.
Rosalinda maks
Sep 16,2024Matt was really helpful and made everything seems so seamless and easy. The follow up was done very professionally, a good job well done
Sifiso Shoko
Sep 16,2024Sophie made my day honestly; I was quite stressed about my bills (having had bad experience before) but she was patient and talked me through all the steps and answered my 5000 questions. Although it was the end of the day, I didn’t feel rushed by her she made sure that I got the best service by the end of the phone call. Thank you Sophie and all the best with the future
高芷柔
Sep 16,2024Olly Howard did a great support for me. Not only answered me anything I confused, but also help me to update the information that I cannot do on the platform. Niceeeeee
Jo
Sep 14,2024Had a call with one of the staff, Oliver Hodgson. Oliver was very helpful, honest and knowledgeable. And about the product (where customers can pay all utilities as one bundle through Homebox), I think it's very cool and useful. But I think the current price is too expensive. It should be at least paid per household, not per household member.
Sarah Tillett
Sep 13,2024Matt was great - both friendly and helpful, making the whole process as easy as possible. Really appreciate the great service, including ensuring I had a secure password for my new broadband account.
Michael Adekanmbi
Sep 13,2024Awesome experience speaking with Nauraine from Homebox. She made sure to explain the services in intricate detail and was helpful consolidating everything. Excellent customer service and very professional. When you need anything from Homebox, you should ask for Nauraine.
Natalia Ruiz de Almodovar
Sep 13,2024I spoke with Nauriane this morning concerning my new home in Exeter and she gave me an splendid explanation regarding with the utilities of our new home in Exeter. She is really kind!
Del
Sep 13,2024I spoke to Matt and he was really helpful, he explained all the details for my new bills setup for my new home. I appreciate
Mat Manzoni
Sep 11,2024I have been assisted by Olly, and it went perfectly, he allowed me to choose the best plan and made it super easy to choose one and set up an account so quickly, he even picked up the phone right away after i called for more questions! Really excellent work and cant recommend him more
Robert
Sep 11,2024It was a real delight to be contacted by Stacey Rossouw this afternoon after a friend had made initial contact on my behalf via an e-mail enquiry. Stacey was very helpful, patient in setting up a tailor made package for my gas and electric billing and explained every step very clearly and helped me to get signed up without any issues. Many thanks.
TH
Sep 11,2024I have just been assisted by Olly who was amazing and super helpful who went above and beyond to help me setup my account. He explained everything and answered all my questions. He also managed to get me a discount for service charges and recommended the appropriate service provider tailored to my needs. Though he has been with the company for 5 weeks he dealt with my queries like a pro. Looking forward to having a positive experience with Homebox and utilise the perks it offers.
Jody Trimarco
Sep 11,2024Matthew was realy great, very friendly and patient and went thru everything with me to make sure I understood, Has realy helped me out.
Consumer
Sep 11,2024Simple and straightforward, also very smooth.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Iqra Khan
Sep 18,2024Yesterday I had booked my meeting with them but they didn't call me and today again I booked meeting with them for 12 0 clock and m still waiting what is that unprofessional behaviour