To leave a review you need to be logged in
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Rishabh Arora
Aug 06,2024If I could rate 0 I would have. Overcharged us for electricity and then refused to return the money right away. Been chasing them for almost 6 months about money back and they keep on pushing it further. Avoid at all costs. At all costs.
Lisa Andrews
Aug 05,2024I had a fantastic experience with Homebox. Ryan helped me with my query. He was extremely efficient and helpful. The process was smooth and hassle free. Highly recommend.
Jay
Aug 05,2024I used this company for a year June 2023 to June 2024 and I can say it is the worst ever, changing name from billing better to homebox isn't positive rebranding if you still operate in the same manner if not worse. I called to find out when I would get my account breakdown for the year spent with them, I regret not catching the name of the lady I spoke with, she was very unprofessional and rude wasn't helpful at all and while I was still speaking dropped the call on me happened less that 10mins ago. I remember before I agreed to use their services they would call everyday and email, now that they aren't benefiting from me no contact whatsoever to update on what is going on and I get someone who is paid to be customer service hang up on me. This is appalling and unprofessional. I do not recommend this company at all, and the sad thing is that its very easy to fall prey because they sell themselves as helpful. It's a facade and a scam UPDATE Homebox replied to my review on trustpilot within 24hours and why am i not surprised, advised my background was noisy possibly a mobile connection and the customer rep didn't just hang up on me. I guess its my word against theirs. For argument sake if it was the other way round and they were trying to make me a customer a call back or email or even text would follow but not in this case right? It was officially 2 months yesterday post end of contract and i am still waiting for account closure details and summary. Thought after replying to my review I would be proven wrong that this is actually a positive rebrand and not just a change of name from billing better that failed me. I will update in real time whenever Homebox decides to send statement of account with detailed breakdown, and let people be the judge.
Martina
Aug 05,2024AVOID AT ALL COSTS. A dodgy company that used to be called Billing Better, clearly had to rename after a slew of scathing reviews. They manage the utilities of HMOs and big blocks of flats owned by Legal & General, in London, Brighton and elsewhere. Their staff is either incompetent or unethical, either way they will scam you out of huge sums of money, claiming it's an estimate of how much water/energy you're using. When you confront them with actual meter readings, clear data etc, they don't process it accurately and continue to bill inaccurately. The whole time you will also be harassed by email and text threatening to fine you if you don't pay. And the ONLY way they accept payment is via Direct Debit, a sum decided by them which you can't change. I've been dealing with them for 4 months and they have shown little improvement. Total scammers. Following their reply, I'm editing this to add: 1. The energy payments have not been revised accurately, Homebox's latest gaffe is to misprint the energy readings despite having clear photos and me personally typing the numbers into their Portal. So their latest bill is once again higher than it should be. 2. I've submitted water readings onto their Portal since April, they're lying if they're claiming they haven't seen them. 3. It has taken until I wrote this review for Homebox to start responding to my messages speedily. Their "customer service" between April-July has been to ignore me or send generic emails that make no sense.
Darren Scott
Aug 05,2024Can't set up with my partner
Marcos
Aug 04,2024Very easy to start like tenant
Krishna Durai
Aug 03,2024This service is a SCAM, they will no let provide you bills and charge you a lot of money!
David Henson
Aug 02,2024Homebox has signed us up with an electricity supplier without our permission or knowledge and taken control of the account leaving us unable to pay bills or change providers for the past 5 months. We have never even been a Homebox customer! All we did was sign a tenancy agreement to rent an apartment which forced us to agree to our details being passed on to Homebox but with no obligation to sign up with them. They called shortly before our tenancy start date giving their sales pitch, and I said I'd think about it. We decided not to go with Homebox, so we signed up with E.on when we moved in, but were told our meter isn't on the national database and various other things about crossed meters. We waited patiently for months with emails back and forth for E.on to set us up with no success. Eventually we contacted Octopus who were able to match our meter to our address with no problem and told us we were being supplied by Rebel Energy from three days before our move-in date. This was news to us, and oddly it was also the same energy provider Homebox suggested we use. Interesting! So we went to Rebel Energy and enquired as to why we haven't heard anything from them and to confirm they are our supplier, and to our horror, they told us Better Billing (AKA Homebox) are controlling our account. They told us Better Billing should be sending us our bills (they are not, they haven't contacted us since we declined to sign up with them) and to contact them about it. It's been 5 weeks since we found out about Homebox's involvement and we are still waiting for a response from Homebox (messages #412486 and #393942). I would avoid this company at all costs. They've caused so much trouble and stress, and as it is still unresolved, I have no idea what they will put us through next.
Luis MA
Aug 02,2024@Joso Wesley @Joso Wesley Thank you for helping me set up everything. I was really happy with your service and I will highly recommend you to my friends. You are very professional during the process!
Corey Armstrong
Aug 01,2024Smooth Smooth
JOHN IDOKO
Aug 01,2024Nauriane was really helpful and professional throughout my phone conversation with her, she gave so much help and was able to explain everything in details regarding payments and the best options for us as first time renters. Thank you. 🙏
Karthik Venkataraman
Aug 01,2024@Joso Was an easy process. Joso was clear and professional, importantly was able to answer all my questions.
Oliver
Jul 31,2024@Joso Wesley Thank you for your help and professionalism throughout the sign up process. We were extremely pleased with your service and highly recommend you to others. Oliver
daisy
Jul 31,2024Absolutely awful company. Impossible to get hold through email or phone. The bills keep going up despite attaching our readings and they charge what they like. We’re paying £450 pm in bills for a tiny city centre flat where we’re both out 12 hours a day, away at weekends and use no heating at all and very limited electric. We pay internet separately. So far we’re owed over £1000 back in money they have taken. They refuse to help. Do not use this company.
Kyle Tompkins
Jul 31,2024Was very helpful and made everything clear especially as I am a first time renter
Eleanor Dawkes
Jul 30,2024Oliver Hodgson was extremely helpful and it was lovely speaking with him on the phone. He called straight back and answered our questions.
Jen
Jul 30,2024Chloe was fantastic to speak with, she gave so much help and was able to explain all of the details regarding payments and the best options for us as first time renters.
Richard Gladwin
Jul 30,2024Joso was very professional and helpful, explained what was going to happen,and saves a whole load of time for me.
Apple Wang
Jul 26,2024very smooth communication and helpful!
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Tom Willis
Aug 06,2024Letting agent gave details to Homebox on signing contract, since then have been bombarded non-stop by them. They contacted the power company without my knowledge or consent. Every request to be removed from their mailing list and promise that we have been removed is followed up the next day with a fresh call. Even if I thought it was a good deal (I don’t) I would recommend steering far clear. If 0 stars was an option I would give it.