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Reviews 800
Paul Kennington
Sep 15,2021Always great service
shaun tooth
Sep 15,2021A very good engineer. Meticulous in as much as I noticed him brushing the dust out of the internals, most don’t. Polite and helpful. Very good.
Abi
Sep 15,2021Great service and very professional.
Marianne Thomson
Sep 15,2021My engineer Graeme Kelly, called me before my appointment. Was clean tidy and very kind. He explained about 24/7 as a company and was so passionate about their values and ethos. He spent time taking to my family and I whilst he ran diagnostic tests on boiler. He was patient and made me feel so vauked as a customer. Can't rate him highly enough. Thanks so much for making my experience a good one
Mrs Anne Furness
Sep 14,2021Steve McDonald was the engineer who called at my property he was very friendly and explained everything he was doing, what the fault was and how he'd fixed it, he then tested the system. Excellent customer service skills.
Sheena
Sep 13,2021Nick was very thorough. Great service.
R Cosgrove
Sep 13,2021Helpful and polite engineer with sound advice
james maxtone
Sep 13,2021Lets start with the gas boiler service appointment. This was arranged for a specific day which someone had to be available all day. On the morning of the appointment it was cancelled by home response 360. A new appointment was made and the engineer came carried out the work and left. 2 days later the boiler cut out due to low pressure. This was caused by the drain on the filter unit being left dripping. Also left the cabinet which the drain pipe exits soaking. Lets go onto the certification CP12. Well, still waiting on that! 5 calls to there help desk and no further forward. Service is disgraceful. Why am i paying a 33% increase on premium for a service like this. Well perhaps for not much longer.
Peter
Sep 13,2021Engineer obviously very experienced and would be happy if he did the service every year!
jimmy demetriou
Sep 09,2021Let's start of with the Pro's - The service engineer who came over, NIck was extremely polite and knowledgeable and very helpful. The not so good was trying to get an appointment - I needed a CP12, it was a struggle to get an appointment well before the expiry date and when I did get one after speaking with two representatives and threatening to cancel my agreement I had an AM appointment which is what I wanted, finally. The day before the appointment they contacted me saying they could no longer accommodate an AM call and it now had to be an all day call which was of no help but what could I do.
B K
Sep 09,2021Great engineer, comical and jolly with a passion for his job. Always services the boiler properly every year, makes you feel safe. I have a service plan.
Joanne Holden
Sep 08,2021Have had Lewis Prestley to service boiler and do minor repairs before. He was very efficient in the service to it
Joanne
Sep 08,2021Boiler service carried out quickly and efficiently. Engineer was polite and left the house as he found it.
MR T MUNRO
Sep 08,2021Engineer arrived on time having precalled 30 mins earlier. Carried out service promptly and tidily and observed Covid advice at all times. Honestly told us inhibitor was not required as boiler only 2 years old.
Kevin Jeffery
Sep 08,2021Annual boiler service. Did and excellent job and explained what he was doing and left the place clean and tidy. Thanks,
Kay B
Sep 07,2021The engineer was very polite, efficient and tidy
Mr Brian Cater
Sep 07,2021Prompt arrival , full boiler service and polite , tidy and chatty..
Ian
Sep 06,2021Arrived on time, kept everything clean and polite. I can't complain.
Mathew Murgatroyd
Sep 06,2021Connor Mollen
Lauren P
Sep 16,2021Very efficient and professional