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Hope Valley is a family-run business specialising in everything for Horse and Rider. A leading UK Equestrian retailer bringing the best of equestrian brands, at the most affordable price!
Reviews 435
Heather S
May 08,2021Ordered a couple of rugs, one in the sale and one full price. Arrived within a few days. Great value, quick service. My first order and certainly not my last
Louis Stewart
May 08,2021Bad customer service....wrong items sent....no real acknowledgement and I spent a decent amount. Will be returning items that I originally planned on swapping but due to bad service will take the refund and will take my business elsewhere - shame they don't care about their customers as they have some very nice products.
David
Apr 26,2021ordered a Rambo rug with a free liner back at the beginning of Feb. only to receive it mid march after they had got it in stock without the liner to be told they are waiting on a back order, fast forward 3 months later and still no liner and now being told I will have to wait until Aug. Sept. at the earliest before I will receive this due to no stock from there suppliers. after contacting the brand directly they have told me they haven't had stock of liners for nearly 5 months (2months before i ordered from hope valley) low and behold the rug and liners are still being advertised as in stock and you can take finance out on a mythical item that they don't have and you wont receive for at least 6 months do yourself a favour and don't buy from this company order from your local saddlers where there customers come first How can I receive a full refund when the rug has been worn by the horse ? I have been given the option to cancel receiving the liner that is part of the package or wait until it comes back into stock in the autumn/winter no full refund has been offered Instead of blaming covid on every review which just isn't an acceptable excuse, just admit to a poor stock monitoring system or are you just ordering things once payment from the customer has been received It is a current theme throughout the reviews on trust pilot
Nmwhit
Apr 25,2021The most amazing shop, staff are so friendly and helpful. The shop has everything you need and nothing is too much trouble if you need help from the staff. My little girl has just won the most amazing uvex helmet and we are so happy with our purchases whilst there. Thank you so much hope valley saddlery for a lovely visit and the most amazing helmet. Our favourite shop.
Alex Aungier
Apr 20,2021The WORST service EVER! Having placed over £1000 of orders over last 2/3 months and bring relatively happy, my last order has been an utter joke! No order conformation from Hope at all. Contacted them after a week and got an email assuring me it was on its way! Another week goes by..... nothing! Another Email to be told they don’t have what I ordered in stock😡! They offered an alternative and I accepted but requested a discount! Amazingly the correct item was found. I still have no clue where it was found because 3 days later STILL no order, no dispatch confirmation and no email from customer services as promised! Equestrians: save yourself time and hassle and shop elsewhere. Lots of sorts and promises and 3 weeks later STILL no order! I will never use Hopevally again!!
Sophie Holdbrook
Apr 19,2021We love hope valley always a great selection and the staff are always friendly and helpful brilliant customer service.
Chri
Apr 16,2021Just don't please use this company. They don't care about their customers. I placed an order for two items that were in stock, after chasing for a week and a half i was told one of the items was out of stock and would i take a substitution. I said yes, expecting them to be shipped. Chased three days later to be told, "they may ship early next week" Just don't use this company.
JustAnswer Customer
Apr 15,2021Ordered item 15/2/21.still not received. Many phone calls emails and lies about delivery. Finally 15/4/21discover there is no stock. Poor Amy got my tongue down phone. Disgraceful behaviour. Do not recommend. Whoever owns runs should be fired.
Andy C
Apr 14,2021Awful, dishonest & breaking consumer law. A premium bridle broke after a few uses. Hope Valley refused to refund or contact manufacturer as it had been on sale. I’ve been a loyal customer & spent thousands over the years. Definitely not any more. I contacted the manufacturer directly & they send a replacement within a week. It wouldn’t have cost Hope Valley anything to rectify this.
Alex Dickenson
Apr 07,2021Brilliant service and happy to help where I needed guidance and information.
Laura
Apr 07,2021Fantastic service, very helpful and knowledgeable staff. Will definitely be coming back :)
Natalie
Apr 06,2021Brilliant service in the somerford store. Always happy to help and welcoming. They will literally go through the stock cupboards until they find an item I need.
Niki Bradley
Apr 05,2021Helpful, knowledgeable staff, and reasonable prices. I can't say enough good things about the Somerford shop!
Gemma
Apr 05,2021Excellent range of products and helpful/knowledgeable staff. Good selection of brands. Easy to park, and open late in the week and on a Sunday.
Emma Richards
Apr 05,2021My first time last Saturday visiting Hope Valley and it certainly didn’t disappoint!. The lay out was fantastic, so easy to find what I was looking for and absolutely spoilt for choice!. Staff were extremely helpful and polite. I will certainly be visiting again very soon!
Samantha Brown
Apr 05,2021Great service online and especially in store, the staff are extremely helpful and knowledgable and I love the can do attitude I received from a member of staff when I was looking for a particular rug for my ever growing Friesian this week... best saddlery around by far ❤️
Kate Taylor
Apr 05,2021Super choice and in store! Knowledgeable and helpful staff. Will be back soon.
Heidi Cadman
Apr 05,2021I always go to Hope Valley Saddlery when I want to do a good horsey shop - they have an excellent range of stock online and always some great bits in the sale too. I’ve never had a negative experience when shopping with them and would definitely recommend them to a friend!
Susan Coen
Mar 28,2021Ordered a few items online - received them fairly quickly but discovered they had sent the wrong size in overreach boots. I emailed them and was told to return them via Collect+ and include the invoice indicating if I wanted a refund or exchange. There isn’t a Collect+ point in our town so didn’t want to waste my day off repacking & making a special journey to queue up to return an item costing £10, particularly when the error was Hope Valley’s. I decided to return them to the store at Somerford, but found they were out of stock of the size I ordered. I found a coat in store but rather than apologise for their error and take the refund cost off my purchase, (the computer said no) - I would have to wait up to a week for a refund. Each interaction has not left a good impression, but a total lack of consideration that their mistake was causing inconvenience disproportionate to the cost of the item. I won’t be buying anything from them online again and decided to go elsewhere for a coat.
Rockhead House, Staden Lane, SK17 9RZ, Buxton, GB
http://hopevalleysaddlery.co.uk
Alex T
May 08,2021First time shopping with Hope Valley Saddlery and I'll admit after reading some of the reviews I was a little nervous at first! This wasn't helped by the fact that when I placed my order the webpage told me the order couldn't be placed, so I clicked submit again and was faced with the same error message. However, I received an email from paypal to say the money had been sent and upon checking my account with HVS it said that I had placed the order twice! Obviously concerned I was going to get charged twice for items I didn't need twice, I rang the next day when the shop was open and I can only praise how friendly and helpful the member of staff on the phone was! She reassured me that the first order would still go through and cancelled the second order that I thankfully hadn't been charged for. Cheekily, I asked if she could give me a rough idea of when I would receive my order and she told me that they were waiting on a branch transfer for one item then it would be on it's way, so hopefully by the end of the week or start of next week at the latest. I received an email yesterday to say it was with Yodel and further updates would follow. This morning (Saturday) I received a text from HVS, and an email from yodel, letting me know that my parcel would be delivered in a two hour time slot today. My parcel has just arrived with all the items I ordered within the delivery time slot. TL;DR: I appreciate some people have different experiences but people are often too quick to complain when something goes wrong and few people praise when things go right, giving a skewed picture of a company. I can only praise my own personal experience and the customer service I received from Hope Valley Saddlery and I'm glad I took the chance on them for the bargains I received!! Would definitely buy from them again!