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Reviews 655
Bertha DeYoung
May 10,2019The prices were great and quite competitive compared to other options that I was looking at. Been using them for 2 years now.
Colin Birkinshaw
Oct 18,2018A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course no strike had been announced in advance on the route we were travelling, or we wouldn't have turned up at the airport along with the other 500 passengers travelling Ryanair on the two departing flights. This company has a policy of denying claims, it would seem.
E. Gardner
May 31,2017I have a trip scheduled and insured leaving in 2 days. I need to add a day to my coverage prior to departing. Called on Tuesday 5/30 several times and can not get thru to a human. Recording says closed for the holiday! The holiday was yesterday, Monday, May 29. Go to the website and there's a big notice that insureandgousa is not selling travel policies! ???? I bought and paid for this policy in June 2016 for travel June 2017 and I cant get a response from anyone. God forbid I need to make a claim. If I need to make a claim and cant get a response, I WILL file a lawsuit.
Charlotte T
May 25,2017Always very Good rates especially on RV and sports car - thanks
Gail
Nov 30,2016I have insured with them in the past and always been pleased. We had a policy in place for travel plans that changed from the dates to the destination. I know it was a process to do so for them as the first policy was for international travel and needed to be changed to domestic. Not only did the staff work hard on canceling my first policy, reimbursing my fee then getting me a new one. But every one of them I spoke to were very efficient, polite and helpful. I would definitely recommend this company and use them again.
Herman VAN BETTEN
Oct 30,2016I had a serious accident in Europe, broke a couple of bones in my leg. Insure and go took care of all payments to hospital and ambulance and paid for all the costs associated with the accident. I give them my highest recommendation.
Larry Jinkins
Sep 24,2016In 2015 I was admitted to a hospital in Mexico. Not only did the insurance staff provide great and timely assistance while I was in the hospital, they provided tremendous assistance over a long period of time in aiding me in getting back the deposit I had paid to the hospital. While I do not want to provide full names in a public setting, I would like to thank Sandra S., Diana P., and Sarali A. of Fedassist, the Insureandgo subsidiary that assisted me. They are the reason I am purchasing another Insureandgo policy.
Louis C.
Sep 21,2016I contacted InsureandGo USA regarding a travel insurance policy I had purchased for two of us traveling together. I realized after speaking with Daniel, in Sales & Service that since my traveling companion and I reside in different U.S. states, we had to have two separate policies instead of one joint policy. Daniel provided excellent service in cancelling the joint policy and re-issuing two separate policies.
Gene
Sep 17,2016Very easy to see coverage and cost of policy on line. Easy to see the complete policy on-line. I called several time to get the answer to a couple of questions. I was left on hold too long. Hung-up and called back later with same results. Finally I got someone who, in response to my 2 questions, quickly read me portions of the policy. I never did get the answers to my questions!!
Donald Pangburn
Sep 10,2016I only signed up, but that was easy and uncomplicated
Ripped Off
Sep 10,2016After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.
Daniel Fink
Sep 05,2016First time I've ever had to make a travel insurance claim. Fishing vacation to Canada, guide was hospitalized and I had to cut the trip a week short and change flights home--over $800. The check was in my mailbox 10 days later, and the forms and phone interview were quick. I was worried about obtaining the guide's medical records from a foreign country, notes from doctors, etc but they simply called her to confirm. I highly recommend this company. Booking another fishing trip in Canada right now, and will get the same policy from these folks. I was expecting a days-long red tape nightmare, and instead got sympathetic real humans. I think it took me less than an hour to document, interview and submit this claim. Thumbs up!
Kelly
Sep 02,2016great website, easy to book the policy.
Jack Profit
Aug 31,2016We recently had to cancel a cruise/tour due to an illness in the family. Insureandgo agent was courteous and helpful and our claim was settled within a few weeks.
Kathleen Auck
Aug 25,2016I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.
Ron Holeman
Aug 23,2016Nice spin on it Insure and Go! My review had nothing to do with a claim. It was about our horrible your company is with everything other than selling policies. Insure and Go has the WORST customer service after sales of any company in America. It's all voicemail and NO return calls. I beg everyone to look elsewhere for there travel insurance needs. No company can be worst than Insure and Go!
Jane Wagoner
Aug 17,2016When I planned a tour to England, I never dreamed that my travel would be affected by a family member's health. When I purchased my travel insurance from InsureandGo, I was primarily interested in the medical coverage. The trip cancellation insurance never entered my mind. However, when it became necessary to cancel my tour 5 days before my departure date, I was grateful for my policy. The InsureandGo claims department provided outstanding service. They answered my emails promptly and assigned me an agent who even called me to make sure I knew what documents to submit with my claim. The claim was processed quickly and I received my refund within a very short time period. I intend to use InsureandGo for all of my future travel needs and recommend them highly. I am one person who, unfortunately, had to submit a claim. I wish I could have gone on the tour; however, InsureandGo make my cancellation much easier, both emotionally and financially. Jane W.
Kathryn LePage
Aug 15,2016I thought we needed insurance for an upcoming trip and decided upon this one as the appropriate coverage/cost. It was easy to compare coverages and purchase the one we would need.
JPG
Aug 15,2016Be sure to give details for each traveler - it does make a difference. Was happy with the quote and the amount of coverage.
7300 Corporate Center Drive, Suite 601, 33126, Miami,
http://www.insureandgousa.com
Jason
Feb 20,2024Rip off insurance company when you need to make a claim that do t pay!!!n