Issuetrak

Hosted by David Simmons

4.5 (343 Reviews)

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Reviews 343

4.5

Out of 5.0

Victoria

Aug 01,2018

Great job in contacting me quickly and getting my issue resolved. I didn't put 5 stars because the fix took long than expected.

Lisa Costello

Aug 01,2018

Very friendly and fast customer service. Probably the fastest I have ever received.

Debbie Christou

Aug 01,2018

Issuetrak has helped me to keep all of my requests in one place and I don't miss a thing!

Daniel Bernard

Aug 01,2018

Great software and terrific people behind the product, sales, training and support are all great. I would also like to commend the work done to develop the documentation, it is robust and well organized. All of that being said there is a high level of complexity involved with setting up the software for your application. I think we would all benefit from a step by step tutorial setting up an actual site from scratch.

Joe Willie

Aug 01,2018

I appreciate the response time and answers to my questions. Great job!

Adam Pitts

Jul 11,2018

Great product. We find it to be very stable providing all the functionality one would expect from a issue tracking software and it does it well! The learning curve for new users is easily managed as they are able to grasp the working with little effort.

Ellis McIntosh

Jul 11,2018

Great support and execution when upgrading to 10.3.12. Minimal downtime and resolution for external email with O365.

Connie Paquette

Jul 11,2018

I need issue trak to be more flexible with the dashboards and within other areas. And it should be easier to import data and information. More flexibility. Some areas don't work correctly from the front end.

Heidi Othman

Jul 11,2018

Been with this company for about 5-7 yrs. It has been great to work with the support team at IssueTrak, they are very patient and have great customer service. Would not hesitate to refer them!

Joon Shin

Jul 11,2018

First time I ever had to use IssueTrak support and they are very responsive I might add. During one of the calls I was not able to reach one of my end users and IssueTrak was happy to contact them directly to work with them when the end user was free. Overall, a great experience with IssueTrak and their support system.

Kevin Gross

Jul 11,2018

Very quick and accurate support

Brittany Cloyd

Jul 11,2018

Issuetrak has streamlined our IT Helpdesk and our repair process. The customer service from Issuetrak is unmatched. I would recommend this company to anyone.

Allain McCallum

Jun 20,2018

Unwieldy While the system is comprehensive, it is very "steppy" and not very intuitive. The interface is not modern or engaging and appears to not have had any user experience input or review prior to being launched. The data input fields are not organized in a logical manner conducive to any logical workflow process I'm familiar with. The interface does not appear to be customizable either by the graphical interface for corporate branding, or by editing and manipulating fields (turning on/off visibility for desired and unused fields) etc to meet individual organizational needs. It does appear to be a powerful reporting tool for Leadership, but the information is only as useful as what is input at the grassroots level and our users tend to skip steps and process because of the cumbersome nature of the tool.

Michael Castillo

Jun 01,2018

Issuetrak has been very beneficial in organizing and distributing paperwork from our customers to our case workers. The reports generated by Issuetrak provide great tracking of worker productivity. The system is simple and easy to use, does not require much training.

Daniel McGonigle

Jun 01,2018

The IssueTrak team is incredible! All of the staff are helpful and friendly. The application performs as advertised and is easy to configure.

Tacala

Jun 01,2018

IssueTrak has been a great partner of ours for over six years. Over 220,000 tickets handled on our Cloud version of their product. Their support team handles issues and requests quickly and thoroughly.

Scott Hambright

Apr 25,2018

IssueTrak has been a great product for our company and helped to facilitate the management of support issues with our customers. The intuitive interface makes it easy to on-board new customers and ensure that all relevant information for a support case is captured in one spot. IssueTrak also has very responsive customer support that is quick to respond to issues.

Arron Penfold

Apr 25,2018

Helpdesk interface is very user friendly, literally set up and rolled out in a few days. perfect! Been using for over 10 years, recently upgraded. I'd like to add that the support is brilliant, very quick to respond to any queries you have.