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Reviews 343
Austin Sabel
May 02,2017Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.
Jonathan Still
Apr 27,2017very stable and customizable system.
Michael
Apr 27,2017As always tech support gets me up ad running fast.
Micheal H
Apr 27,2017This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.
Joe
Apr 07,2017Very useful tool for immediate customer feedback and resolution of issues.
Shane
Apr 06,2017Little difficult to find open tasks. just needs a cleaner layout
Marie
Apr 04,2017Responded well to immediate needs
Eric
Apr 04,2017Great Product, easy integration. Would recommend this as your IT Help Desk solution.
Thomas
Mar 22,2017Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.
Jamie
Mar 21,2017Whenever I've had an issue customer service responds quickly and with helpful suggestions.
German Rojas
Mar 15,2017We adopted IssueTrak 10 years ago as our Service Desk application. Today it is the main channel of communication between IT Services Users and us as a corporate unit responsible of those services. Their attributes (simple and user friendly GUI, full web with no component required to be installed at user desktop, incremental functional evolution) remain as when we choice it. Regards
Glenn
Mar 14,2017I have had no issues thus far, Mike and the tech support team have been great.
Gigi
Mar 14,2017Issuetrak helps us track our daily work effectively! I also like how it integrates with our customized platforms as well. Great product!
Scott
Mar 14,2017Used the IssueTrak software as both on-premise and cloud service. Very good value for what you get from the software. Flexible and since the modules are optional you can use just what is applicable to your organization. Their implementation team and support is very good as well.
Maurice Caler
Mar 14,2017I was actually surprised that I received a call and had multiple email follow-ups.
Jim
Mar 14,2017Everytime we need something, From a simple upgrade to a support issue to help us resolve an issue. They are always just a phone call away or a quick email. We normally have our issues taken care of within the first call and normally within the hour. Thank-you for all that you do
Jonathan
Mar 09,2017IssueTrak is simple clean and easy to use. The product is stable and helps easily manage the IT helpdesk to keep customers happy.
John
Mar 09,2017The application and support of IssueTrak is amazing.
Matt
Mar 07,2017I was able to get my issue resolved quickly and very efficiently. The tech I worked with was very knowledgeable and was able to assist without having to transfer me.
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
McConnell
May 08,2017Awesome customer service.