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Reviews 343
Terri
Jan 18,2017Issuetrak has helped ups to streamline all of our processes in every area of our business. Nothing falls through the cracks and it helps us to keep all project info in one place. Customer service is always excellent and quick. So much support and follow through
John
Jan 17,2017The product is robust yet intuitive. The feature set covers almost anything one could need out of a tracking product and the optional modules. The ability to store existing users and be able to search for them. Also the ability to categorize the different jobs that are sent in. I like that we are able to directly communicate with customers compared to our previous desk where we simply logged our communications, whether through emails or calls.
Valerie
Jan 17,2017Tech assistance was very helpful in trainings and assisting with set up of accounts when we were experiencing difficulties. Very responsive, attentive and friendly. The user interface is very easy to navigate and customize. It's a great tool to have for customer service order tracking and follow up. I love it!
Darren
Jan 17,2017Issuetrak gives the customer exactly what it wants with or without the bells and whistles. Support is easy to get and communicate with and the package delivered meets the needs of our Team precisely.
Zach
Dec 29,2016Good tool IF your amount of issues being tracked is not very high. The tool is flexible and they were able to get it up and running quickly for us but ultimately we had too many issues being reported and the admin to close was not what the client wanted. I think with the proper configuration this can be a great way to bring visibility and accountability to actioning issues for companies.
Jayaprakash
Dec 27,2016Good ticket to work with you !
Michael
Dec 23,2016Their support is excellent
Romy
Dec 23,2016Issue Trak is a wonderful platform. The best features are that is customizable for individual needs, the reporting is user-friendly, and the help desk is very patient and helpful EVERYTIME we call.
Justin
Dec 22,2016Issuetrak has worked great for us. Support is amazing and the ticket system has helped our day to day operations.
Steve
Dec 22,2016As an IT manager I have found that Issuetrak is a great solution for tracking requests. Very easy to set up and configure. Our user base is decidedly non-techy yet they have been able to utilize Issuetrak with little training.
Todd
Dec 22,2016Very slow upgrades Very slow to add features Many features are very difficult to get setup like automation and workflow.
Andy
Dec 22,2016I am in the process of researching help desk software solutions for out company and when I searched for "the best of help desk software" Issuetrak was one company that came up. After several web-meetings and over the phone tutorials it was clear that Issuetrak was going to be two things. First, its HIGHLY customizable and scaleable for a wide rage of users. Second, its this high level of customization that requires an extensive time commitment to set up and integrate into our work flow. I appreciate being able to tailor software to my needs however I also have a regular day job that I need to get back to. I simply did not have the time to read all the in depth "how to's", I needed something to work right out of the box. When I expressed this concern to a product representative of Issuetrak he offerd to set it up for our company but at a per-hour cost. Again, this is great if you have the time to sit down and explain to someone what you want, I however do not. So in short I played with the software for all of about an hour before I got just deep enough to realize I was over my head. Maybe it will work for someone else. For me I need something that is ready to use and deploy right away. All the people I talked with are polite and professional and I think that if you can find a way to make this software fit your work flow you will be well taken care of.
CPA
Dec 22,2016We support over 650 users via Issuetrak. Application is very configurable and use of Quick Picks allows us to streamline the submission process. We additionally utilize the application for documenting our Change Control Management process. This is very helpful during internal and external audits for Compliance.
Nielsen, Lars
Dec 22,2016IssueTrak works well as a simple ticketing tool once you get everything figured out and setup.
Michele
Dec 22,2016Always fast and efficient help whenever I call.
Igor
Dec 22,2016The service is very capable, but requires quite a lot of upfront setup. Not many things are intuitive and require studying, preparation, flowcharts, plans, at some points I felt like I was designing a helpdesk application from scratch. But in the end the tools are all there and once you get one thing working the rest just fall into place and it seems to work very well.
Charity
Dec 08,2016We use this Web Based System to track the status of complaints. Now all of our staff is on the same page when it comes to issues. A little time consuming getting it set up like we wanted it however, once all the data is in there it lightens the load. I would recommend adding 2 additional onsite training days strictly for Data Input/Workflow setup. Our Department only went with 3 days onsite training which covers a lot on information and not much time for the setup. In the end, we are now able to run reports and see what different types of complaints we receive. We can assign/track open and closed complaints. It will even auto-assign certain complaints by Types and Sub Types. Each Department can set up there own customized page so whoever answers the phone will enter all the information requested by that Department. Anyone in our office can access the site at all times from anywhere. We are very pleased with the results.
Greg
Dec 07,2016The IssueTrak software platform has become an indispensible component of our day-to-day operations. It is allowing us to move our customer service interactions out of the silos of email into a system that allows transparency and reporting. The support staff at IssueTrak is very responsive and will go out of their way to ensure all of your questions and needs are addressed.
Louise
Dec 03,2016Great at crisis abatement!
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
oja
Jan 18,2017Although it is better than what we had before, which was nothing. The emails that are sent out are also a bit confusing, but that is mainly because the average user attention span is that of a barnacle. Either the documentation isn't very forthcoming, or there are limits to what the administrator can do