Issuetrak

Hosted by David Simmons

4.5 (343 Reviews)

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Reviews 343

4.5

Out of 5.0

Kyle

Dec 01,2016

The support staff answered all my questions in a very timely manner

Jay

Nov 30,2016

Was able to have all my questions answered very skillfully and made our decisions very easy.

Craig

Nov 30,2016

Kim Dossey has been a great help for me understanding the IssueTrak program. I am new with my company and no one here was properly using this program but because of Kim giving me GREAT customer service I now know the direction I want to go in for the company and using IssueTrak. Thank you IssueTrak and A BIG Thank you to KIM!!!!!!

Danna

Nov 30,2016

Issuetrak is a complex free ticketing system that logs and records issues submitted and resolved. its clean and professional and i recommend it to any business owner that requires customer support!

Stephen

Nov 30,2016

Issuetrak is a great tool for managing company wide issues. With an excellent support team, help is never too far away. Features like emailing support, users have no issues submitting a ticket. The only thing I would enhance is the reporting side of the system. as it is very complicated to run reports. Overall this is a great system and I would recommend this to anyone.

Tudor

Nov 30,2016

I really like the software, its quick and does the job but if I were to say anything that I would change is the UI, maybe a new more modern UI. Also it would be nice to be able to add additional sub-categories to the knowledge base.

Gary Martin

Nov 30,2016

the up costs to add additional feature is to high, issue track should bundle the feature all in one package

Tom

Nov 16,2016

I like the ease-of-use of issuetrak and its reminders to get things done. It has been very useful!

William

Nov 16,2016

We have been happy with IssueTrak for the most part. It helps us keep up with our support calls and has good reporting. Automating some of the tasks we wanted has not panned out and we've had a few glitches with the auto-emailing function, but overall it's a powerful tool.

Scott Owen

Nov 16,2016

We have been using IssueTrak for internal ticketing now for a few years. It has worked just fine for us and any support issues that we have had to contact IssueTrak were dealt with quickly and completely to our satisfaction. We would recommend them to anyone considering this type of system for their business.

Donna

Nov 10,2016

The best workflow program out there!

Tommi

Nov 03,2016

IssueTrak is easy to use and very reliable. I find it easy to work with and flows well with our organization and our clients.

JC

Nov 03,2016

Would recommend.

Eric

Nov 03,2016

Our site was mistaken shut down three years in a row by mistake, usually in the month of October and November. It was usually issues with the billing department. The support staff was great and always got us back up within a few hours when they realized the mistakes. The site itself was reliable, as long as we did not have too many windows open. Otherwise, changes may be lost.

Vincent

Nov 03,2016

IssueTrak does everything we need, very configurable and the support from IssueTrak is second to none.

Bryan

Oct 26,2016

They are very nice to work with. It took a little longer than I expected but in the end they helped me figure out how to get the right information.

John A. Curry - Document Masters, LLC

Oct 26,2016

You guys are all Rock Stars in my book. Keep up the great work.

Don

Oct 26,2016

IssueTrak is the best all-encompassing ticketing platform I've seen yet. Though tricky to setup, the end result is worth it. Also, the tricky setup is accompanied by an excellent staff that will walk you through every step to make sure all bases are covered.

David

Oct 25,2016

I received a polite call after requesting a demo and was very happily surprised by the quality of the staff. Could answer all of my questions and did so very professionally. The tool meets the needs of most problem resolution systems 100%

Craig

Oct 25,2016

If you need a low cost fully supported heldesk system. Issuetrak is the way to go. The software suite has the ability to extract data, create tickets via email, and the support staff is stellar if you run into problems or have questions.