Jane Clayton & Co
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We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.
Reviews 406
Lisa
Oct 13,2021Excellent service, I had ordered wallpaper which arrived on time and was packaged well, I had struggled to get this wallpaper as it was out of stock in a lot of shops so I was pleased to find it
James Ludwig
Oct 13,2021Great selection and delivery service. But the inability to return unopened rolls of wallpaper seems a bit ridiculous. 🤬🤬🤬
neal stennett
Oct 13,2021Excellent selection of quality wallpaper with a service that is fabulous
Mr Lee Amos
Oct 13,2021Whacked in the order online for Sandersons wallpaper paste...nice and simple...bish, bash, bosh...arrived in fantastic time. What more could one ask? Nice and simple-dimple with no courier issues. Not used yet since it came in such good time...bonza!
darren omara
Oct 12,2021Quantity wallpaper....paste to wall made it easier around chimney breast.... Very pleased thank you
Sheila Barnett
Oct 12,2021We bought some wallpaper and were pleased to receive a discount as it was our first purchase It was extremely easy wallpaper to hang and looks fabulous Unfortunately both rolls of paper were damaged on the first half of the roll but because it was such good quality paper we managed to get over it
Ilkley
Oct 12,2021Really impressed with the selection of fabrics, the speed of sending samples and the fabric we ordered.
Aine
Oct 12,2021Thanks for timely and efficient delivery
SONIA CRASKE
Oct 08,2021This is the worst company I have ever dealt with. Their promises on curtain delivery are continually broken. They don't care, they don't ever communicate. If you are lucky enough for them to answer the phone, you are told a pack of lies. Delivery dates are continually missed, and they are constantly "unable to get through to the workroom". They have had £1500 of MY money for many weeks, and all promised delivery dates slip by. They seemed to get good reviews in the past, but recent reviews are similar to mine. They have clearly now got many problems, and have no staff capable of sorting anything out. I have given them a deadline to find out a firm delivery date, but, after a week of calling them every few hours, I hold out no hope. I have now been told that my curtains will be ANOTHER MONTH!!! Clearly they have not made any start on them, probably haven't even ordered the fabric?! Do yourself a favour and buy elsewhere. What a shambolic disgrace of a company.
Roger Stoxen
Oct 01,2021The Team could not be more accommodating, very friendly and helpful, always a pleasure !
M Price
Sep 30,2021Very happy with Jane Clayton. They have a wide of choice of beautiful fabrics including the Sanderson fabric I wanted. The cushion covers I ordered are well made, arrived promptly and will be adorning my new sofas when I get them.
Maeve
Sep 27,2021I absolutely love my wallpaper and my decorator said it was really good quality. Would definitely recommend!
Penelope Burgess
Sep 23,2021Great experience with customer services. I made a mistake on the order and they were quick to respond and address it, plus provide certificates requested. Will definitely use them again.
Sarah Doble
Sep 23,2021A long wait but the curtains were beautifully made. Had to wait nearly four months between order and delivery which is why I didn't give 5 stars, but I couldn't fault the curtains when they did eventually arrive. I am delighted with them.
Kimberley Smith
Sep 23,2021Very quick to be delivered and the wallpaper is absolutely beautiful. I chose Botanica by Barnaby Gates. Looking to purchase another roll soon! 5* service.
Tom
Sep 15,2021We have now been waiting 3 months (and counting) to receive our order, despite the website quoting 6-8 weeks for made to measure items. We had to pay the full price upfront (over £1,000) and have been left very frustrated by the experience. We are receiving updates, but each time the estimated delivery date is pushed back further and further and we are losing confidence in Jane Clayton & Co's ability to fulfil the order. Very frustrating and disappointing experience.
Marie
Sep 14,2021Very poor customer service!! Don’t order curtains from them!! Curtains ordered beginning of June. It’s middle of September, way over the 6-8 lead time stated on their website. And they’ve still not arrived!! Now, not due till “sometime next week”. That will be over 14 weeks. They do not respond to emails and phone lines were turned off for a whole week. When they say, adamantly, that they’ll be in touch with updates the next day, they don’t get in touch. I’ve had no updates about my order at all, unless I’ve chased them, and no apologies for delays. You cannot trust what they say. Shockingly poor. What a surprise, still no curtains!! No phone call, no email, no communication at all. They do not care!!! They have no policy on delayed orders. Publish incorrect trust pilot ratings.
Victoria
Sep 10,2021It took 5 MONTHS for the curtains to eventually arrive (after many many failed promises of it would be delivered in the next couple of weeks). They cost thousands and Jane Clayton gave us a miserly £150 back for the inconvenience after many stressful emails. DO NOT BUY THROUGH.
Helen
Sep 10,2021Fantastic service as usual, beautiful fabric. Thank you so much 💕
Jane Clayton & Company Retail Ltd, Paulton House, Paulton, Bristol, BS39 7SX, Bristol, GB
http://janeclayton.co.uk
Clarissa Brown
Oct 13,2021Easy to access what I wanted, speedy delivery - excellent service thank you!