Jane Clayton & Co

4.0 (406 Reviews)

Verified

To leave a review you need to be logged in

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.

Reviews 406

4.0

Out of 5.0

Anonymous

Feb 11,2021

First samples in mid Jan arrived safely (though included 2 other peoples paperwork and samples) and the order I placed came quickly. Since then I've placed 2 more sample orders, received some but not all and not all the correct ones. I've emailed 3 times and received no responses now for 5 days plus left 3 phone messages which they promise to return "within 4 hours". So far 4 days not 4 hours and nothing. So disappointing. Really poor service and now wouldn't trust them with another order. They've taken my money for the samples but can't be bothered to follow up.

Penny Wright

Feb 07,2021

I ordered and paid for curtain swatches on 19th January 2021. It’s 7th February and all they can say is that they’re busy. Funnily enough I’m busy too, but not busy choosing curtains it seems. I resent paying for a curtain swatch, especially one that doesn’t arrive

James

Feb 07,2021

I have had a very poor experience with Jane Clayton and Co. I ordered 4 rolls of wallpaper spending over £400. They were due to be sent in the 1st Feb. They have sent two but I’m still waiting for the other two. I can’t get a response. I’ve phoned and left two messages over a week period and although they say they will get back to their customers within 4 hours I haven’t heard anything. I’ve also emailed twice during the same week and have not had a response either. It’s not good enough. Very poor.

sr

Feb 05,2021

Unfortunately I have now had multiple bad experiences. 1. Placed an order but was then told after several days that the material is out of stock. 2. Then purchased wall paper and was send mismatching batches which now need to be removed from the wall and etc etc. 3. Placed another order but again no news. 4. Have called them 4 times and as per their messages someone will be in touch in the next 4 hours but no news. No reply on e-mails neither. Conclusion : not reliable, wrong information and support given by customer service and what you see on the website is not what you can order / receive

Jill

Jan 25,2021

I placed an order with this company 10 days ago and it still has not been dispatched. I have emailed three times over the last few days and phoned and left a message. They say they will come back to you in 24 hours but they have not. Terrible service. Do not order from this company.

Raquel

Jan 10,2021

I placed an order 2 weeks ago and I have not received any communications on when my wallpaper will be delivered. Requesting a refund, hoping it will be issued as fast as the money was taken. I will never buy anything from this shop again