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Reviews 606
James Irwin
Mar 05,2025Placed my first order with Jellycats site on Monday 3/3/2024 for the Amuselables Cinnamon bun . It said allow up to 3 working days to pack and post and then I opted for DHL shipping which again was upto 3 days to arrive once posted. Well I'm really happy to say today is Wednesday 5th of march 2025 only two days after placing the order and my Jellycat item is already here safe and sound sat on my shelf thank you for such a fast delivery and it's great 😃
Samantha Kilburn
Mar 04,2025My daughter is absolutely obsessed with Jellycat, and we now have over 30 of them in her collection! Every single Jellycat we’ve bought has been beautifully made, incredibly soft, and of the highest quality. They’re the perfect cuddly companions and have quickly become her favourite toys. On the rare occasion that we had an issue with one, Jellycat’s customer service was second to none. They were so helpful and resolved the problem quickly and efficiently, which only reinforced how much we love this brand. If you’re looking for adorable, well-made soft toys with excellent customer support, I can’t recommend Jellycat enough!
Jasmine
Mar 03,2025I got a slightly special jelly cat and Becky was able to ask the questions quickly and help me get a replacement and was extremely nice
Troy Young
Mar 02,2025Nicky is a very kind person and solve my problems with patience! I really appreciate Nicky’s help!
Liya & Ken
Feb 28,2025I recently reached out to Jellycat for help identifying a few secondhand Jellycats. Annie was incredibly kind and knowledgeable. They took the time to help me figure out the names of my new friends, and showed me pictures from their database. Thank you for going above and beyond!
Lisa
Feb 27,2025Abovee and beyond help from Dililah who helped us find a replacement for our daughters beloved childhood teddy of 4 and half years. We couldn't find one anywhere and jellycat stock wouldn't be back until February. We are forever grateful to Dililah for sourcing one from a stockist (a small corner store in a town in Scotland). It arrived 2 weeks to the day the original went missing. Had it not been for Dililah it would have been 10 weeks plus of a wait and I'm not sure what our daughter or any of us would have done. "Floppy" goes everywhere and is as much a part of the family as any of us. Thanks again to Dililah, jellycat are very lucky to have you as an employee. You have your good deed done for 2024 and 2025!
Nicolas Cypher
Feb 26,2025Had a perfect customer service experience with Dilailah, thank you so much for the swift, friendly and competent assistance.
Arno V
Feb 25,2025My delivery from PostNL seemed to have a problem with my address, which was strange since it was my second order. So, I decided to call customer support. After a lovely chat with Becky, she made sure the Problem was solved quickly
Consumer
Feb 25,2025Ellen at Jellycat has been responsive and understanding. She has more than resolved an unfortunate situation. I would definitely shop with Jellycat again. Thank you Ellen and Jellycat. Soula xx
Khang Phạm
Feb 23,2025I emailed for support on Feb 18 and received a reply on Feb 23, which should be quicker. I'm happy with the response, though; it was clear and concise.
Yoan Topalov
Feb 19,2025Ordered a gift for my gf waited 2 weeks then they told me after that that the courier had made a mistake and sent them back the order so they initiated a refund. Why did you initiaded a refund without asking whether or not I want the package send again or offer to send it back with faster shipping. They also reply to emails a week after I have sent them. Bad customer service. Will not order from them again if they dont do something to fix the issue.
Susanne K.
Feb 19,2025Rückgabe nach England schicken, obwohl aus Holland gekommen ????? Merkwürdig, zumal der Rückversand auf Kosten des Kundens geht. Einmal und nie wieder.
April Nguyen
Feb 17,2025Quality and cute products. Really helpful and responsive customer service through emails. Definitely gonna purchase more for my collection🐰.
Rosemary
Feb 17,2025Very quick and helpful responses. Resolved my issue
Eoghan
Feb 16,2025Issue with delivery where item marked as delivered but never received. Nicky was able to resolve the issue once contacted as quickly as possible. Will buy from jelly cat again
William Grant
Feb 16,2025Made some mistakes when ordering so product didn’t arrive. My fault, not jellycats. But Megan at customer support was extremely helpful and understanding and was willing to help me to ensure my product arrive. Item came in excellent packaging and was a top notch quality product in itself. 5 star items with 5 star customer support. Well done, keep this up!
CLIQUENNOIS
Feb 16,2025Malgré ma demande et le mail envoyé comme on me l'a demandé je n'ai toujours rien reçu pas de remboursement pas de nouvelle je suis extrêmement déçue! Pas sérieux, je ne recommande pas!
Lulu
Feb 15,2025So far so good pleased with my two orders to date
Sid
Feb 14,2025order 401008019 I have ordered a ladybug and spent £9 for next day shipping. Instead of being delivered to my address as I would expect they delivered it to a postal address that has 1star review on google maps and is only open 2hrs a day!!! I have emailed their help email but have gotten no response. I needed this for Valentine’s, either deliver to the correct address or provide me a full refund…
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
CB
Mar 07,2025Svarer ikke på henvendelser. Er erhvervskunde og vi har penge tilgode. Har skrevet til dem på flere forskellige mail adresser med INGEN svar overhovedet - det er no go. Lad være at handle hos dem