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Reviews 606
Angéline Sausseau
Feb 23,2024I am very very satisfied with Jellycat. The postal service lost my order but I got no news and informations from them. I, then, contacted jellycat who helped me find my parcel. Because the postal service couldn’t find it, Jellycat offered me to send it again with a gift or to get a refund. Thank you so much for your help and patience. I’m very happy and my godson too! 😁
Valerie F.
Feb 23,2024Most amazing customer support. I would rate my experience beyond a 5 if I could. Replied in super timely manner, handled my issues with patience and grace. We’re kind, sweet and well knowledgeable in handling even the simple problem. Happy with the outcome, and appreciate everything! Enough that I felt like I should leave a review. :) For the price of the jellies (which hurt me sometimes) I appreciate the professionalism. :)
Tanasoiu Alina
Feb 18,2024They definitely have the best customer service I ever have encountered. Fast answer, very friendly and knowledgeable team member. I got my issue resolved to my satisfaction fast . Really impressed with them.
Gloria
Feb 17,2024Great customer service from Jasmine! The peanut I ordered as a gift was sold out and unfortunately I was short on time - but with the help and the nice contact from the customer service I got a replacement and free express shipping! Received the order earlier than expected :) Many thanks to Jasmine!
Sarah-Beth
Feb 17,2024Amazing service
Tiffany
Feb 16,2024I spoke to Sara via email, regarding a mistake that occurred with my order. Sara went above and beyond to help resolve the issue. I am yet to receive tracking details on the order. But her customer service was exceptional and i hope that she gets recognised for her AMAZING work!!!
Han Lee
Feb 16,2024Product is not as advertised and missing crucial details such as an eye and mouth.
E Nguyen
Feb 15,2024such kind customer service, item had a small open stitch so i contacted CS. they replied rapidly to everything and sent a replacement with a gift box. thank you so much
lily
Feb 14,2024Awful! purchased on the 4th feb and told it would be 3-5 days for it to arrive. 10 days have passed and no order and it was a present for valentine’s day! Sent multiple emails and keep getting a vague response, that it’s ‘ been dispatched ‘ yet can’t provide adequate tracking info. I want a refund!
Justin
Feb 14,2024Very poor service. This is the first time I've ordered from them and looks like the last. This was a valentines present ordered on 3rd Feb. It took them a full week, not until 10th Feb, to finally send it out "tracked 24hr". Another four days later and it has still not arrived. From other reviews it seems loyal customers of many years are getting the same bad service.
Evin Morgane
Feb 14,2024Colis non reçu, aucun retour du service client malgrès deux emails. Colis inscrit comme livré.
Merry lane
Feb 14,2024Ordered a giant bunny and it arrived promptly and well packaged. Thank you
Charlotte
Feb 14,2024Such lovely little toys! My daughter has now got quite a collection of lovely colourful bunnies!
joe bloggs
Feb 14,2024Had problems with delay in receiving my order. Have been a loyal customer for over 4 years. I bought items for birthday present which didn't arrive and I'm still waiting. Suggested a goodwill gesture of another jellycat for free but was offered free postage only on my next order. Slow email response times even not replying to me. Just kept stating it can take 4 working days before its even disdispatched. This has changed from years past. I don't feel valued as a loyal customer and just received excuses. Very disappointed and will use cheaper jellycat retailers who deliver quicker in the future. Shop around everybody there are better companies around to be honest.
Hannah Parry-Bruce
Feb 13,2024Really poor service. After ordering my Jelly as a gift for my child, over a week ago, the order was still sat as "processing" a week on. Contacted Jelly, with no response. Still today, no response to my chaser emails and will have an upset little girl tomorrow, no sign of my order and no response from Jellycat
Joanne Glover
Feb 13,2024I dealt with Sara today over email. She responded really quickly to my query and whilst they didn’t have stock of the bunny I was looking for, she gave me a link to nearest stockists so I could contact them to see if they had stock. I popped into a local stockist at lunch and bought the most adorable bunny, great service, thank you Sara
Rémi COUSIN
Feb 12,2024Malgré que le colis se soit perdu, le service client a trouvé une solution. Ayant eu affaire directement à Sara, une personne très aimable et professionnelle, j'ai obtenu gain de cause et j'ai pu avoir un dédommagement rapide et efficace. Merci encore, d'autre service client devrait prendre exemple ! Je recommande vivement.
Emma Jane
Feb 12,2024I ordered the Amusable Ramen as a gift in January & it still hasn’t arrived. I contacted customer services to check up on my order & it turns out it was an issue with our postal services. Jellycat’s customer service employees deserve a raise. They couldn’t have been more helpful. Not only are they sending me a replacement pal, they’re refunding me the difference because the Ramen is now out of stock, all sent by express delivery. I can’t fault my experience with Jellycat. The staff are friendly & helpful. Thank you to the Jellycat team for handling my issue more than brilliantly. I will be ordering again :)
Ashleigh Stringer
Feb 10,2024I emailed in to ask about a discontinued friend that my baby loves and got a response from Kate. She was so helpful & made it to that I could find my baby another Wee Penguin!! I'm so eternally grateful. Kate was kind & helpful & I would 1000% recommend emailing in to her if you need any help. We love you Kate!! Love Ashleigh, Willa & Wee Penguin
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Erica Lucy
Feb 24,2024I had some trouble with the delivery of my parcel (from the courier, not Jellycat!) and Dilailah could not have been any more helpful! Friendly, professional and compassionate customer service! Every company should be more like Jellycat, thank you again Dilailah!