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Reviews 606
Lucie Monfredi
Dec 21,2023Sent a wrong item. Jodi from Jellycat customer services could not have been more helpful. In the end sending the item directly to my niece in America. Quality of the customer service definitely matches the quality of the product.
Andrew Cane
Dec 21,2023So you pay extra for express delivery, yet they take at least 4 days to dispatch an order. They do not make this clear anywhere during the shopping process and by choosing express "delivered in 3 days", it is misleading as these 3 days will start from the dispatch date, so looking more like 7 - 10 days.
Valērija Makijenko
Dec 20,2023Very helpful customer service! I had some issues with the order, but customer service handled it extremely well! Thank you Kate Toys are wonderful!
Stuart Millar
Dec 19,2023Do not use this company ,the delay in dispatching the item is ridiculous I literally ordered items from Hong Kong & they turned up within 5 days, this company on the other had can't even send the item you've paid for within 5 days !! Never have I dealt with such a useless company how they are allowed to get away with it is beyond me Avoid by all costs
Kelly C
Dec 13,2023My daughters LOVE Jellycats. They are in their late teens and early twenties and I wanted to give them a Xmas gift that would delight them. One daughter had given me a few ideas of what she liked, and after looking around in shops, I ended up ordering from Jellycat online. For my other daughter, I bought the Huddles Duck, as her first word was ‘quack’ and it’s a fun gift with meaning. I have to say, I was really pleased with the lovely duffle bags the gifts came in, really trendy and they make the gift that bit extra special. After making an error with my account email address, I contacted customer services. The lady I spoke to, Jodi, was extremely helpful and sent me my order tracking information right away. Delivery was as promised and only a few days from ordering (I opted for standard delivery in UK). 10 out of 10.
Sharon Gao
Dec 12,2023My order had a delivery issue with FedEx, and Bella has been incredibly helpful throughout the process - from reissuing the order to sending me all necessary information, she made the process so much easier! Definitely one of the best customer service experience I’ve had.
Marie Therese
Dec 09,2023There was something I needed help with, an error of mine not Jellycat. I messaged and had a lovely person called Sara who has gone over and above to help. The quality of the product and the customer care is second to none, I would highly recommend them
Catherine Shirley
Dec 08,2023The team at Jellycat are so helpful, attentive and friendly. I had communication with Sara, one of the Jellycat team members who provided great support. Thank you so much for all the help!
Marta Pietrasanta
Dec 07,2023Wonderful soft toys (we have a bunny, a monkey and a big fluffy bear) and really helpful and kind customer service (I ordered from Italy and Theo was super helpful and fast in fixing a problem with the delivery service).
M&V Rowe
Dec 07,2023Always very happy to deal with Jellycat UK customer service team. This time I dealt with Kate and so very happy with her friendliness, understanding and willing to help. The whole experience with Jellycat team is always positive and great. I always prefer buying Jellycat toys directly from them mainly because I never seen such an amazing customer service elsewhere. Thank you !
Jie Dai
Dec 07,2023I lost my delivery, Jodi helped me solve the problem perfectly, thank her very much!
Minh Nguyen Nguyet
Dec 07,2023I am very satisfied with the customer service. Friendly staff helped me very enthusiastically.
Coral Muñoz
Dec 06,2023I have offered several Jellycat products throughout the years and it is always a great success. Also the customer service team is very helpful.
Rebecca
Dec 06,2023Josie was so professional, helpful and caring. She's the reason a little guy will smile big on Christmas. Thank you, Josie, for all your fantastic help. I'm so grateful to you and will continue to come back to Jellycat as a customer for years to come.
Axel Arnould
Dec 06,2023Customer service is incredibly kind ans fast for responding and helping One or the best customer service I have !
Quentin Schulz
Dec 05,2023Had a problem with my order. A customer service advisor named Theo reacted quite swiftly, making sure to send another order to my address. He was very nice throughout our e-mails and probably made sure I will buy again from Jellycat in the future. Thanks to him and to all the other people involved helping me !
customer
Dec 03,2023Really upset, I orderd a gift the tracking just sat at the order is on its way to to called Jellycat they said there had been an issue and it was being returned to them but they’d send speedy delivery to me. Second tracking number and apparently next day delivery before 1pm and it’s now day 4 and the tracking is still saying the same, Royal Mail are saying it has never been received there end and Jellycat just keep telling me it’s should be here next couple of days then next week. Its a special gift and the girl who’s it’s for is going to be really disappointed 😢
Linda Brady
Nov 28,2023Has anyone used jellycatsuk.net. Wondering if it's a scam site?
Natalie Moffatt
Nov 28,2023Awful. Ordered directly from Jellycat for a Birthday present, paid extra for 2 day shipping. The gift never showed up. When I queried this they replied to say it was lost and their records showed it had been dispatched on a date in the future which made no sense? They said they would refund me some of what I’d paid but didn’t include the full delivery cost. Ultimately I wanted the gift not the refund. Customer service was so poor, confusing and they simply aren’t responding to me to rectify the refund. I’m down money with no gift.
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Christine Rome
Dec 26,2023I purchased Fuddlewuddle lion in a store but when I got him home he had a split seam. Jellycat, in particular Josie,were most helpful, after the initial email my jellycat was swiftly replaced and the damaged item returned