To leave a review you need to be logged in
Reviews 606
TB
Aug 04,2023I managed to completely mess up my order so I went onto the website to contact them and ask if there was any way that I would be able to change my order and low and behold the angel that is Sara at Jellycat came to my rescue. It was the easiest customer service experience I have ever had and was so smooth sailing everything was figured out very quickly!
Consumer
Aug 04,2023We had a problem with the embroidery on our bunny so we contacted Skye at Jellycat who straight away agreed to replace it free of charge. Skye’s customer service was the best I have ever received. Her communication was excellent for she responded to all my emails immediately and was so helpful. We received our new embroidered bunny within a few days as it was sent as special delivery. I would recommend Jellycat to everyone as if there is an issue Skye will do everything in her power to resolve it. Thank you Skye! My granddaughter loves her new bunny 😊
roro sun
Aug 02,2023Beyond the charming design and soft texture of your products, it's the heartfelt customer service experience that fosters my loyalty towards Jellycat. This continually enhances my enjoyment of shopping for Jellycats each time.
Hillary Kruggel
Jul 29,2023Senior Customer Advisor, Skye, and Customer Advisor, Caitlinn, were not only responsive and helpful with information, but they were kind, thoughtful, and generous. I genuinely had no expectations upon contacting Jellycat. Rather, I was simply looking for care information as my Jellycat was doing an inordinate amount of shedding. I thought maybe we were being too rough on it. But this customer service team went out of their way to help me find the answer. While my Jellycat is no longer in production, they offered me a replacement and shipped a similar product to me no questions asked. I genuinely did not expect this and am so touched and flattered that they would be willing to do this for my little boy who loves his Jellycat so very much. I cannot say enough how personal this all felt to me. I will not forget it and will be forever grateful for Jellycat making his day!
PixyPou Vigga Þórðar
Jul 28,2023They are great, answered my questions instantly by email and I got my parcel way earlier than expected, was amazing 😍
kasie ross
Jul 26,2023Very quick and easy to get done. We love jellycat. They aren’t just adorable but the quality is amazing. He had a little rip in our one and they asked for pictures and it was quickly shipped. They truly trust the quality of their products that they take care if something is wrong. The best stuffies out there.
Jiayu Wang
Jul 25,2023Skye is being soooooo helpful with so quick and professional response. Really made my day!
Tiffany Thornton
Jul 25,2023Very very helpful! Excellent customer service! They Made me feel appreciated and that I wasn’t taking up their time! they kept me up to date on everything and responded in a timely manner
Ray Tay
Jul 24,2023Prompt and very precise in assistance render! Two thumbs up 👍🏻
Kremena Pashova
Jul 21,2023There was a delay with my order delivery. But the customer adviser reacted fast. I want to thank Sara from Jellycat for her efficiency. The toys are really cute and my daughter is really happy with her choice.
Suzanne Myers
Jul 20,2023Excellent customer service. Their amusables are amazing.
Lauren Sharfstein
Jul 19,2023We have many Jellycat loveys and the quality is great. We recently bought a new one that came with a defect. I contacted the company and the customer service was as good as it gets! It was excellent, truly. They were prompt, courteous and replaced the bunny very quickly. They could (and prob should) train other companies on good customer service. This experience made us customers and top fans for life.
Romin Buiter
Jul 18,2023The customer support is wonderful, I had an issue with my package so I contacted them, Sara, the person who answered me was very helpful and the problem was resolved instantly. The plush I ordered is all my GF wanted, fluffy, cute, and full of love. I recommand this site to anyone that loves very cute plushies.
Su Sing
Jul 18,2023I am satisfying with the exceptional customer advisor who assisted me in resolving my inquiries regarding the product. The dedication and expertise were instrumental in addressing my concerns and ensuring a positive experience. From the moment I reached out for assistance, the customer advisor, Hollie, exhibited professionalism and a genuine willingness to help. Thanks to Hollie's efforts, my inquiries were not only addressed but also resolved in a timely manner.
Sarah Cleworth
Jul 12,2023I have been corresponding with Sara with regards to not receiving draw-string bags whilst purchasing 2 Jelly Cat products. I had a response to my email immediately. Sara was extremely helpful and arranged bags to be sent out. Such a pleasure to deal with someone so efficient!! Great service!
Maddison
Jul 12,2023Caitlinn was the most helpful person I have ever come across while making an Enquiry. She was so quick with her responses and made sure that all my questions were answered and went above and beyond to make my experience the best it could be! Thankyou so much for all your help, she has definitely made me want to order from jelly at again!!!
Charlie Patton
Jul 06,2023I ordered an item from jellycat and it was dispatched in no time. Royal Mail said it would be delivered 2 days later and said it was in transit, I waited 4 days past the delivery date and it still hadn’t arrived. They have no help contact via email so I sent one over to jellycat and they responded so fast and gave me the update that Royal Mail had lost my item! I was offered a Full refund or a replacement by jellycat. I chose the replacement and they upgraded my shipping to dhl express completely free of charge! I am very please with the speed of which the jellycat team reply and how easy they make thing, unlike Royal Mail.
Elfa Bikerniece
Jul 04,2023Customer service is out of this world, has really helped me through my issue I have had! Thank you
Gemma Hay
Jul 04,2023Communication was great, we received excellent service, we will enjoy our replacement bunny for many years to come. Everything exceeded my expectations.
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Emily Brodie
Aug 08,2023My experience with Hollie’s help was 5 stars. She was incredibly empathic and genuinely seemed happy to help me. Due to outstanding service, Jellycats will continue to join our Family! Thanks so much Hollie.