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Reviews 606
MICHAEL J.
Oct 24,2023Josie from customer service did everything to our complete satisfaction. Great contact, super fast and simply recommended. It doesn't get any better
Megan
Oct 23,2023Excellent customer service, respond to emails very quickly and gave different options.
Angela B
Oct 20,2023Order regularly from Jellycat for high quality and cute gifts. Most recently the gift I ordered went missing in the post. I contacted Jellycat, was immediately reassured by customer service who, no dispute, replaced my order. Amazing service with really professional Caitlinn. Thanks Jellycat. Retained me 100% as a customer.
AY
Oct 19,2023Got back to me extremely fast, was super nice & helpful
Marilyn
Oct 13,2023Very soft and good quality I bought the bunny says a medium size but it is very small . I was disappointed with the size for the money.
Maia Bojsen Thyme
Oct 11,2023This summer I asked when the amuseable diamond ring with personalised bag was gonna be back in stock and was told October. Now that I asked again; noting that it is still not back in stock, I am told it will be restocked in December. Now I wonder what I will be told when I ask in December again.
Danni Riley
Oct 07,2023I dealt with a lady called Sara over item they didn't have in stock. I emailed and queried when it would be back in and she kindly pointed me in a direction were I may be able to purchase the item successfully and sent me the link. Response was so quick and she was incredibly friendly, so efficient and just simply brilliant. Item is needed for my daughters birthday and because of Sara's efforts, my daughter won't be let down. Thank you jellycat and Sara for amazing customer service. Will be using this site a lot more. Thank you
Consumer
Oct 06,2023I’m beyond thankful as I placed an order last week I was very confused why it was taking a while as usually jelly cat packages take no time at all. So I contacted jelly cat asking if they knew where my order has went, they informed me that it was marked as lost. I got such a caring quick response, they informed me I could get a full refund or I could get a replacement with fast delivery. This was handled so well.
Helen
Oct 02,2023Beautiful soft toys. My kids and I just love them!
yun cih
Sep 30,2023Sara from Jellycat Ecommerce really help me a lot with patience.
Justine North
Sep 25,2023My child loves bashful bunny, so when a manufacturing fault happened we were devastated. Skye at JellyCat was amazing though. Efficient, professional and polite customer service, helped resolve our issue within days. I was amazed and so thankful for all her help JellyCat, best friend for any child Thanks so much Skye and the JellyCat team
SL
Sep 21,2023Thank you to Caitlinn, her customer service skills are exemplary! I have never had a more pleasant time ever with any other company. You can tell that Jellycat is a company with great integrity, that takes pride in their products. Caitlinn, was so warm, attentive, helpful, and answered to my issues promptly, she was able to give me a solution right away. I’m so happy to be supporting this truly great company! Thank you for caring for your customers and for making adorable cuddly buddies, we need more companies like Jellycat!
Laila Iskander
Sep 21,2023Excellent products and 1st class customer care
brooke lloyd
Sep 21,2023Amelia was so incredibly kind and helpful, there was a mixup between addresses and my nieces jellycat got sent to the wrong address! Amelia responded quickly to the rescue with solutions to get the jellycat to my niece before her birthday! Absolutely amazing customer service, i will be ordering again in the future. Thank you again Amelia!
Rebecca Cecilie Mette Teisen
Sep 19,2023I ordered 2 Smudge Rabbits the moment they were re-released friday and everything went smoothly. An hour or 2 later, I got an email that I had left 2 items in my basket, and that was the 2 rabbits, so I contacted Jellycat friday evening to ask if everything was ok with my order. I got the nicest response already saturday, everything was a-ok, and monday my order was shipped with DHL and arrived at home already today!!! I'm over the moon with joy, they're SO lovely! <3
Francesca Pompizii
Sep 18,2023I had a problem with the delivery of the order totally dependent on the GLS courier, I promptly notified Jellycat by email of the problem. They responded to me immediately, in particular the operator Josie Clarke was really very kind and immediately available to help me in the best possible way, infact she immediately solved the problem in the best possible way, making sure of it with extreme care until the last moment. Thank you for the professionalism and seriousness now rare in this world and the help that was provided to me by Jellycat and in particular by the operator.
Aoife Hughes
Sep 16,2023My niece was delighted with her beautiful backpack. Perfect “first day at school “ present ! Excellent customer service with prompt replies to a query I had . I will definitely order from Jellycats again!
Annie
Sep 16,2023Excellent customer service! My parcel was lost and they resolved it efficiently and quickly. Absolutely gorgeous dinosaur too! I would highly recommend this company. So nice to receive such great customer service. Thank you so much Josie!
May
Sep 14,2023The Jelly cat I ordered was unfortunately out of stock, Skye from customer service emailed me straight away to notify me and amended my order for me! :)
Westworks Building, 195 Wood Lane , London , W12 7FQ, W14 0DA, London, GB
http://jellycat.com
Kata Kremnitzky
Oct 24,2023I got great help from the very kind lady. It was a shame there was no replacement for Medium Smudge rabbit because it sold out so the lady arranged for us to have it in a different size. Great customer service. Shame Jellycat doesn't reserve a couple of items for cases like this. My autistic son was very much looking forward to getting a medium sized smudge bunny. Been waiting for it to return to stock for about 2 years. We will try again next time they become available.