JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Steve O
Jun 09,2022Rang JLA on jubilee weekend, staff helpful, engineer arrived following day, worked quickly and efficiently, JLA kept me informed all the way.
customer
Jun 06,2022Excellent service!
stephen corley
May 31,2022The one star is for the courteous and friendly service call centre team who seem to try their best. Beyond that everything else is laughable. Four months after logging a service call out for an LPG boiler under maintenance contract, we still have a 24/7 leak due to a simple, faulty PRV, which seems beyond JLA's ability to source and fix. Five engineer call outs, endless promises that it will be fixed in a few days and 18 weeks on, the constant leak has led to absurd water wastage, higher bills as a result and finally, the last straw, a damaged and leaking flat roof. It is beyond my understanding how it has come to this and how a simple request never seems to be logged correctly or dealt with appropriately. Whatever the reason I'm compelled to deliver the verdict that JLA's service offer, on boilers at least, is worthless and to be avoided.
customer
May 27,2022first class supportive, reactive, company.
Nick Sandy
May 07,2022I have been waiting for over a month for a report! I was interested to read that the start and finish times on the Service report were the same 16:03:45. I assumed that there would be a report to go with this rapid visit that you will forward to me ASAP. No report was received and no other comment other than. "it's with assessors making final adjustments." Stop please don't bother with the report you have had more than enough time and I would like you send my money back Invoice No. 139033
Michelle Hudson
Apr 30,2022Always a prompt friendly service, reliable and always kept well informed throughout the process from the time I call, to the visit to aftercare
melanie Wishart
Apr 30,2022Fast and efficient service.fixed the machine quickly. Friendly staff.
Coal shed
Apr 29,2022100% service can't fault the company in any way
Teresa
Apr 28,2022Quick & reliable serves. Engineer really helpful & knowledgeable
customer
Apr 25,2022Job Well Done
customer
Apr 22,2022Excellent customer services team , always very helpful & professional
Warren
Apr 22,2022They are only after your money. I have been doing business with JLA for 30 years, and they used to be an excellent company with a brilliant technical support department. However, that all changed when they were taken over by a private equity firm and now their customer service is a joke. It's basically non existent. All they want is for you to book an engineer at huge cost, no matter how small the job. Please be very careful in your dealings with them. I have had to call in a personal favour with someone who has worked there for over 20 years (thank you) to solve a problem that could have been solved by a 1 minute conversation because all the trained robots on the phone would say is that that I had to book an engineer. If you can go somewhere else, then do.
customer
Apr 22,2022I've said all I have to say to you guys, you can't deliver the service you offer you're organisation is a joke!
MRS ELLEN DUGGAN
Apr 17,2022Very efficient, prompt and friendly service
Abbeycourt Hostel
Apr 14,2022Never again will I renew my contract with yourselves . I asked numerous times for a senior member to contact me from your firm I am still waiting.
customer
Apr 14,2022initial call out 24hours however promised call back next day but had to wait 48hours due to staff being sick and this left us with approx 4 days washing pile up in care home. However when called regarding the delay arranged someone to come out at the weekend and it was fixed.
customer
Apr 14,2022On time fixed at 1st visit
customer
Apr 14,2022Excellent service from start to finish highly recommend
Wingates Residential Home
Apr 13,2022I had an issue with a dryer that was solved within 3 hours. The engineer was professional and cheerful.
M Ashcroft
Jun 13,2022Very efficient, helpful and within the timescale