JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Stephen Pemberton
Nov 27,2024The manner of one of your drivers I've seen this morning going through Bury is shocking, In under a minute he was speeding and cut at least 3 cars up that I could see lucky for you I didn't get a number plate or I would of passed it onto the police When I say cut up I mean literally forcing it's way into moving lanes to jump traffic and making everyone behind braking hard to avoid a collision
Marina Manager
Nov 22,2024Ease of use. from first point of contact all the way to instilation the whole JLA team especially Patrick.
Debbie
Nov 22,2024We have been waiting for a piece of equipment for over 4 weeks , I keep contacting yourself and presently still waiting for a call back - poor service
Donna
Nov 21,2024Guy helpful polite and knowledgeable Did a good job quick qnd efficient
Georgina
Nov 21,2024We had a washing machine & tumble dry installed 8 weeks ago still the tumble drier doesn’t work after multiple visits now we can’t get a straight answer from anyone at JLA I was told by the service manager that they would contact me and keep me updated still no call shocking customer service
Ashley
Nov 20,2024Accounting and Sales are terrible.
Lisa
Nov 19,20241,reported fault for hot food cupboard on Friday, didn't come out till Monday, ordered parts, fitted Wednesday, went to use equipment on Thursday, wiring was wrong, had to have another call out to fix the problem. 2, had several engineers out for a water boiler, i followed up how long for parts, in all with parts being fitted then still not working the recommended a new boiler, 4months waiting in total. 3,when reporting a fridge fault, they don't send a fridge engineer, so we wait again. i work in a extra care home so our equipment is needed at all times. very frustrating when they send the wrong people for the job.
Nasir Mehmood
Nov 05,2024I bought in August this year and it start giving error. When I try to ring the person over the phone is of no use. and then their chatbot helpline guy saying it will be chargeable to send person. they saying we cant recognise this install. I will try to go extend to resolve this bcz it was its not a year old yet, just few month. please dont buy from these guys.
Nolan
Oct 29,2024Great sales experience. Very poor machines, maintenance and customer service. We signed up with 3 glasswashing machines, each with a 5 year contract with a full total care plan which cover parts and labour throughout the duration of the contract. First and foremost the VIVID machines are very poorly made and the internal softener never worked. The first few years was okay with only needing to call out engineers to fix a drain pump once every 5-6 months. We maintained our machines once a week on a Sunday. As these machines were cheap quality they would require more maintenance. Each time the machine broke down you had to report it and they promised us they would send an engineer out within 24 hours. Which 85% of the time they did. If they didn't we were given £100 compensation which we had to constantly chase as new customers do not given this. It became very clear that because of the cheap make of the machine the problems became consistant, with most of the problems being the drain pump. We reported this, but they ignore you and still send an engineer to diagnose the issue, then make you wait 2-3 days for the part to arrive. Then on a few occasions they discover it is another issue and the machine remains off-line for another week. This leaves you with a non-working machine that you are still paying rent on for weeks. No matter how much I explain the issues to pre-order the part they purposely delay the whole process by not ordering the part until an engineer has diagnosed the same drain pump problem. After 3.5 years the engineers recommended the machines should be scrapped/condemed. But JLA refuses this and decided it is best to call us and resell a new rental plan on another 5 year contract which is more expensive than the old one. Towards the last few months JLA removed us from the total care plan that we were still paying for. This led to being charged off plan service and parts. Yes, £955.26 for parts and labour on a condemned machine we are paying rent. For an entire month we was refused engineers as they said the contract was nearing the end and our service repair plan was to be terminated early. Instead of trying to review our account and sorting the problem out they sent another sales advisor to sell another plan. Since they are breaking their own contract conditions we decided to cancel the direct debit a month early and instructed them to collect their junk. We lost all trust with JLA and decided to buy machines outright. We calculated the cost of these rubbish machines came to approximately £5000+ each. Honestly, you are better off buying outright at £1500-2000 with the standard 3 year warranties and then replacing them once out of warrantly the machine is in need of repair. You will find it significantly cheaper, better machines and better service.
colt
Oct 17,2024The worst company and customer service. They amount of times they book in an engineer and he won't show up is ridiculous. This means me losing a days holiday from work because I'm waiting for someone that's mot turning up. Wasters. They didn't tell me, this happened last year as well and what actually happens is you prioritise your contract work and if like me you're not contract you get treated like this every time. At least have the decency to say no one is coming so I'm not waiting for someone that's not turning up
Desi Lyon
Oct 04,2024It took months to get someone to come round to do a fire assessment. Then no report was sent. Another assessor was eventually sent to 'verify' the notes that the first assessor had made and several weeks later we received the report....that contained no recommendations and had not assessed the fire alarm system as requested. We had to call out another assessor from the same company that tried to charge us extra to get the work we had asked for all along to be carried out. Eventually we got a list of recommendations which we agreed to engage JLA to put in place. Now six months later, none of the (very pricey) recommended work has been carried out, we have not had the certification promised and our fire alarm system is still unreliable with a continuing regular fault. Nothing that was 'fixed' stayed fixed and none of the recommended work has been carried out despite us agreeing the work many weeks ago. If I could give no stars I would!
Harry Hitchings
Sep 27,2024JLA is one of the worst companies I have ever dealt with. Total Care means nothing. They don't reply, they lie, they don't talk to each other internally, they all say different things. They are overpriced, you think you are paying for total care 'they'll fix my machine whenever it's broken, so no point buying one myself outright'. Wrong, there service department is useless, how can you never have parts? You look after the same washing machines everywhere? Why does it take weeks and weeks to fix? Why don't you reimburse the cost of us having to get our laundry cleaned elsewhere rather than refunding us the cost of our machine daily. I don't want £10 a day refund when my machine is broken, I want you to cover the cost of my laundry. Why do the machines break every month? To anyone reading this. Please, please, please, do yourself a favour and use a different company. Read the other reviews. These guys trade off a legacy, the current management don't deserve to be in business.
Bembridge admin
Sep 20,2024Following from my review on 12/09, the response from this was that someone would be in touch. I have yet to hear from anybody and I called yesterday to request a response to my complaint and again, no contact. When the repair was completed to our dryer, the parts were left in our laundry room, one of these parts being a whole front panel to the dryer, an engineer returned for another repair the next day and said that the previous engineers should have booked a collection for these parts, 1 week passes and I have to call JLA to chase this as the parts still have not been collected, to be told that the collection team have not provided an ETA. A courier company has just arrived at the door to collect these parts, for us to be told that he cannot take them as we do not have a label, we were never provided with any labels! So now we are still stuck with parts in the building. This needs to get improve.
Lidia
Sep 18,202420 DAYS WITHOUT A DISHWASHER IN A CARE HOME! We are a care home that has been exposed to all kinds of infections due to the lack of organization and competence of the employees. On August 29, we reported a broken dishwasher. September 13th was the delivery of the part that needs to be replaced, we had an appointment for September 16th. I made 2 phone calls because the engineer was late, at the same time I was constantly assured that they are a 24/7 service and someone will inform us an hour before arrival (I called around 3pm) September 17th I made a phone call to explain the lack of attendance the previous day, I was informed that the replacement of the broken part requires 2 people and the visit is scheduled for September 19th and that someone contacted me by phone when I said that I had no connection, Clare informed me that they had sent an email. When asked why they had arranged an appointment with only one mechanic knowing that 2 were needed, the lady said she did not know
Lee Simms
Aug 23,2024Really wouldn’t use JLA again I have had to use them as part of an existing contract in place majority of times I’ve called them for support as a 24 hour call out as part of the contract I have been left waiting for up to 4days(96hours) this being a care home site I’d of hoped for JLA to have attending and resolve the issue as we have been paying for a total care package for this
Donna Lowdon
Aug 23,2024An employee with a JLA work van YR22 HBY thinks it is okay to park the work van in a residential cul de sac with limited spaces for a week (so far) he does not live in the street & clearly has no regard for the people who live there or need to visit the elderly residents or park themselves. PARK YOUR VAN AT YOUR OWN HOME OR AT YOUR WORK PREMISES!!
Claire Donovan
Aug 22,2024Martyn who installed the new portal display unit in the laundry room, was really helpful. He asked if i wanted to been shown how to use it and the app. He showed me all the different ways of using it and how to use the housekeeping code. Great customer care.
Louise Oram
Aug 15,2024I have been the victim of a catalogue of errors and incompetence at JLA which has nearly lost me my business. Total care package is the biggest joke going and the pressure/ miss selling by office team on maintenance/annual service was shocking. If I could get out of my contract I would. What should be a great time setting up my first business and growing into something special has been horrible thanks to JLA. I am watching my machines praying they get me through a peak period.
Nasir Mehmood
Aug 13,2024Team member was very great and they provide the efficient service , quick reply of emails , and next day delivery they did Will recommend them
Derek Li
Dec 05,2024Avoid this company. Poor service and poor communication. They send you invoices for bills that have already been paid in the hope you pay them twice. Issue has been raised multiple times with false promises. All they're interested in is fleecing customers. Due to unforseen circumstances our business ceased trading and they demanded we pay the remaining 8 months of the service agreement for the boiler despite not longer being the tenant of the commerical property. In our experience as is the industry standard with other utilities and reputable companies you only pay for the services you use until your business ceases trading. Of course after proof of such. We provided an end of tenancy along with other supporting evidence but they still demanded payment for the remainder 8 months servicing contract of a boiler that we no longer are in control of! Therefore the expectation was for us to pay for a service contract for a boiler we do not own. Shambles!