JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Beverly Lee
Mar 29,2019I felt that the staff at JAL dealt with my request efficiently and I had all the details by the end of the same day.. I have no hesitation in recommending JLA to other professionals.
Mrs Barron
Mar 21,2019Following a ‘lost email ‘ and a negative comment by me on trust pilot Clare Pope went to enormous trouble to contact me and to help. Although JLA could not provide the service I needed they recommended someone who could. Bravo! Thank you Clare and thank you trustpilot!
THOMAS
Mar 20,2019completed the work in time and happy with the services
Louis Smith (The Black Cat) Chesham
Mar 18,2019excellent service. technicians were polite and friendly. looking forward to a long and lengthy contract with them
Jayne
Mar 17,2019here when they say and usually fix problem .
Mark Keddie
Mar 16,2019Where do I start? Given installation date, the engineer did not turn up. Apology given. Recieved letter after within 30 days stating an increase in annual cost by 2.5%, apology given, admin error. 3 days after installation machine stops working. Credit due, engineer on site within 6 hours and problem fixed however, he could not understand why there is an other issue and the roller iron does not get to max temperature? After paying 3 months upfront at he nitial contract signing JLA take 1st payment nearly 1 month nearly? I contacted the accounts department, sorry it was an error, just don't pay anything next month????! Asked for payment to be returned to my bank account, it takes 7 day as JLA only process on Thursdays? I have to wait 7 days before they even look at returning my money? Asked to be transfered tio my account manager, No! Why? Because I'm dealing with it! Transfer to your Managing Director No! There's a chain of command and I'm dealing with this. Asked for the customer services manager to call me, waited all day, no call. To say I am dissapointed is an understatement. I am now a whisker away from terminating the contract and seeking an alternative. Updated review..... Katie from JLA contacted me quickly and rectified all issues relating to my complaint, thank you. The Engineer, Scott, arrived this morning and satisfied me that the machine, due to its single phase supply and configuration would never reach 200c, I am know satisfied with his explanation. I have updated the review rating to 3 stars.
Anthony Gibson
Mar 14,2019Very fast and easy set up, very proffesional
cmg
Mar 12,2019very professional company. No problems and good communication.
customer
Mar 11,2019Quick service excellent customer services
Karen Marriott
Mar 07,2019I would like to say that the work they did and the time it took was very good and the fact that the keep you informed when they are on there way. Very good and thank you.
Debbie Blythin
Mar 07,2019First class service as always.
Ben Driver
Mar 06,2019As a General Manager, couldn't have more confidence that JLA will deliver.
James
Mar 06,2019Very professional and helpful
MRS LUCY UJAMAA
Mar 06,2019Absolutely professional people who are very knowledgeable about their products.
Lucy Howlett
Mar 06,2019Polite, helpful staff. respond quickly to requests and phone calls. honest, reliable company
J Berko
Mar 06,2019Their engineers are good .Customer service lines are helpful
Cj
Feb 28,2019JLA were easy to work with and explained the rent of an oven to me clearly. There was some delay before delivery but that didn’t affect us . It’s early days as to our opinion of the oven. Time will tell if it was a good choice
Jane Wordsworth
Feb 28,2019JLA installed our new boilers in our offices in Basingstoke, they did an excellent job; from the quote, to install and finish, they even arrived in the snow! Chris, Michael and Sonny are a great team, friendly, professional and clean and tidy workers. There was no disruption to our clients at all. I would have no problem recommending them and will certainly use JLA in the future. Jane, Absolutely Offices
Mary Roderick
Feb 26,2019excellent service and prompt turn out
Musketeer
Mar 29,2019Realy fast response and friendly staff