JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Scheme Manager
Dec 05,2022The operative was brilliant
Basheer Ahmed
Dec 04,2022Skilled Professional and prompt response from the JLA team. Wanna peace of mind? Employ JLa team.
Denise
Nov 27,2022Professional. Advised on timings.
customer
Nov 24,2022The professionalism the engineer conducted himself and the knowledge he had for the equipment that developed a fault
CTM Ltd
Nov 24,2022Guy was friendly and polite and did a first class job
Shahnewaz Ahmed
Nov 20,2022Excellent service
Sandip Ruparelia
Nov 19,2022Servise is getting worst
Robert Vassallo
Nov 12,2022Brilliant call out service
Tessa Sellick
Nov 12,2022This disgraceful company have left my hotel without a working pass through dishwasher for an entire month. We have had to chase them, customer service is non existent and despite the machine STILL not being repaired the full rental was taken from the bank. You'd think this would constitute breach of contract, but no. The small print says I have to pay the full cost of an 8 year agreement to get out of it or just suck it up. This company is exploitative. BE AWARE, DO NOT SIGN ANY CONTRACTS WITH JLA.
Moses Olagunju
Nov 11,2022They communicated with us during the period of the job, and they fulfil their appointment and work long hours to complete the job well
Zoe Jolly
Nov 07,2022Efficient and friendly.
Richard James
Nov 07,2022As always prompt response to call out
Koia
Nov 06,2022I would not give a star if I have a choice! Awful as always without fail. 1st, Carla from customer service, who robotically read through the script , when I finally asked to complain, then Carla asked why? Do people have common sense, if I were to complain about someone's service, clearly I am not going to complain to the person who is serving me, then the manager is literally even worse and has no basic customer awareness at all. Supposed to be as per service contact 24 hours response time, even receive confirmation the next morning, then called later that engines can not attend (at least called, most time do not even bother and only find out when we called in to check if the engineer is on his way). The funny thing is the whole sentence failed to include sorry, nor offered any compensation as per contract terms until I insisted. It was truly terrible as always, the worst still a day late, engineer came in from 8.52 - 9.09am when the whole thing that I have gone through with Carla reading her script to confirm opening time despite a client for almost 20 years and the detail have never changes which I have repeatedly informed Carla so, seems fall on deaf ear! Nonetheless, Carla asked to confirm all details including my personal mobile as well as email to which I did all! Still all the fuss, going over and over again each time when client calls have to wait for someone like Carla going through script while client urgently needs to book an engineer to attend onsite as soon as possible seems irrelevant. Still sending engineers to come in on site at 8:52am why!!! Worst to come, the engineer spent a total of 11 minute on site!!!! Fail to check the type of specific fault message when I have reported, when all he need to do is check job sheet which should include exact fault message or simply log in to check fault history, and investigate as well as clean behind lint around motor which may cause the dryer not drying properly which also caused by both lint faulty since it were not fixed properly sometimes ago. Terrible, terrible, and terrible!
Elaine
Nov 06,2022Great customer service very fast and professional service and repair within 24hrs
customer
Nov 04,2022professional and respectful engineer
K walters
Nov 02,2022Very quick response to fix the fault ...very good communication throughout from reporting the fault to fixing the fault ....charlie the engineer very professional and friendly and informative ..... lovely to to deal with humans and not pre recorded messages everywhere ...highly recommend the company
James smith
Oct 31,2022Staff very help full and polite
LindaSmith
Oct 30,2022Always come out the next day engineer's fantastic
tony griffiths
Oct 29,2022jack was on time, professional and knew what he was doing and got the dryer operational again in no time
Betty NHG
Dec 06,2022Fantastic and a very clean job. Very friendly engineers.