John Doe Carpets and Furniture Ltd
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Founded by John Doe in 1983, we are a third generation flooring and furniture retailer. At John Doe of Diss, we strive to offer all our customers a unique shopping experience that cannot be imitated or found elsewhere. Our offerings include the finest carpets and flooring, quality furniture and handpicked sofas and beds, plus so much more for your home. Sourced only from exceptional manufacturers across the globe. At John Doe of Diss, we understand the importance of purchases for your home. As a result, we employ over 50 skilled staff, all of whom are dedicated to providing personal, no pressure assistance and expert advice in helping you find the right item for you and your home. Our 45,000 square foot showroom, partnered with our family heritage and expert team accumulates to create the premium John Doe service that we’re known for.
Located on our first floor, Angela's Coffee Lounge offers a diverse selection of speciality coffee, freshly baked pastries, homemade cakes and delicious lunches prepared with premium, local ingredients.
Reviews 971
Ann Austin
Aug 01,2023Happy with the delivery men and the furnitures
Nicky
Aug 01,2023Great service, delivered nice & early as requested on the day promised. The guys took shoes off before entering the house, once they had placed my furniture where I wanted it, they took away all the wrapping, so there was no mess at all. Fantastic!! Very pleased with my new office furniture.
Michael Thorpe
Jul 31,2023Bought a new sofa bed on a Sunday morning - staff very helpful and friendly. Retired to the excellent on site cafe afterwards. John Doe's phoned me 3 1/2 weeks later to say my sofa had arrived. They were very flexible with delivery and it arrived a few days later at a time of my convenience. The delivery team placed my sofa bed exactly where I wanted it and demonstrated the folding mechanism. Very pleased.
Peter Lloyd
Jul 29,2023Right products and helpful staff.
Customeralan masters
Jul 29,2023Able to see all I want and staff were very helpful
J Stringfrllow
Jul 28,2023I have been a customer of John Does for nearly 40 years and the excellent personal and reliable service they have given has never faultered. Contratulations, brilliant company.
Higgins
Jul 28,2023We always use John Doe for our carpets and kitchen flooring - first class service with a smile - and will continue to use them for any further furniture.
margaret stiff
Jul 25,2023everyone was very helpful, will defently shop there again
Keith
Jul 25,2023Stewart was very helpful and took his time to help us, He was very knowledgeable about the product he was selling. We would use John Doe again.
Pamela McDowell
Jul 24,2023All the orders we have placed with John Doe have been completed in a friendly but efficient manner delivered on time a nd very good quality We have been buying from the company for the last 30 plus years
David
Jul 23,2023Ready to choose and order some furniture for one reception room (with another in mind too) and hoping to avoid the need for a trip to any other suppliers, we made our first visit to John Doe, at Diss. A terrific and essentially immaculate showroom, spacious and very attractively laid out and very well maintained. (A lovely coffee shop is a really nice facility too). Whoever is responsible for all this certainly deserves credit. Unfortunately, our experience was very poor and disappointingly didn’t at all match the presentation. It seemed strange that there was little proper engagement, when we were clearly keen to purchase. Looking at other reviews they seem to be from a different planet. One simple and basic item - no-one introduced themselves by name. A name badge on a lanyards (when actually worn) remained turned over, so were facing the sales person not the customer. Perhaps we were just unlucky with the people we met, who clearly must have had better things to do or other things to to occupy them - although it wouldn’t appear to be associated with customers, as I doubt if there were more than 6 customers in store in the afternoon when we visited. Having left, somewhat frustrated, we gave things one last chance with a contact with sales the next day, but this then proved to be inconsistent with some of the information already given. (To add ‘insult to injury’ we were also directed to a web page which turned out to have an ‘under construction’ message). Annoyed and frustrated, at having wasted our time going over to Diss, we then contacted the manufacturers, to ask for details of other suppliers. We then went to another supplier. The contrast was amazing. Helpful, pleasant knowledgeable staff and able to directly answer our queries, it was a delight and not surprisingly we immediately ordered our furniture. Following detailed contact from Nathan, which I appreciated, I now feel that this was an unfortunate and extraordinary event that we had sadly experienced and that it should never happen again. I would now visit again in the future with an expectation of good customer service.
Lynne
Jul 22,2023Went to John Doe in Diss Norfolk after a disastrous encounter with another well known company in Norwich.. What a different attitude, we felt we were valued customers.. Tina helped us make sure we chose exactly what we wanted, never rushed us bought endless examples of materials, pointed out things we hadn’t thought of.. she also stayed over the shop closing time to finish paperwork we took so long to choose but she never became impatient with us ( we both wanted different things.. ) we finally chose a settee and chair recliners we both liked and looking forward to them arriving. John Doe was recommended by someone I was chatting to about my experience with my previous purchase we had made (which we returned in the end) they had also had a disastrous encounter with a different supplier in Norwich.. so we popped into John Doe.. glad we did, I feel confident any issues will be dealt with just as kindly should any arise.. but I’m sure they won’t. The person who recommended us to this company was delighted with them too…
Madeline Green
Jul 20,2023Great showroom with ample parking. Stocking a very large range of furniture for all rooms, soft furnishings, accessories, carpets/vinyls/wood flooring. Staff very helpful when needed and friendly. Easy to order from and has a bargain area too. The instore cafe is great with a good menu. (The toilets are clean).
customer
Jul 19,2023All good very happy
M. J. Smith
Jul 17,2023Very supportive and supremely helpful staff. They went the extra mile and I can only thank them.
customer Margaret Davies
Jul 16,2023It is a pleasure to shop at John Doe. A wide range of goods to suit everyone but, more importantly, such friendly, helpful and kind staff willing to go the extra mile to satisfy.
Vicky
Jul 14,2023Very helpful, but not pushy staff.
Mr Malcolm Smith
Jul 14,2023Very helpful knowledge of staff
Anthony Ambler
Jul 13,2023We were allowed to look, unhindered, at furniture and offered assistance when required. We did not feel pressured by over enthusiastic sales staff. The range of furniture was large and varied with multiple finishes for each range.
Michael Mason
Aug 02,2023I would like to say how impressed we are with the service we received from John Doe Carpets, from our first introduction to the carpet sales team of Alan and David to the fitters Simon and Carl. Simon and Carl did a superb job today, they are a credit to your company.