Kick Ass Grills
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Reviews 180
Joseph Gregory
Dec 05,2024Super fast shipping, great product lineup, very informative website, and a discount for signing up. Plus, it was VERY easy to find the accessories for the grill I purchased (such as the cover and a charcoal tray). This is a GREAT place to buy grills and grill accessories!!
Tim
Dec 05,2024Grill was damaged in transport. Had good communications with your CS team for a while, but they've since ghosted me without resolving the issue
Dinsmore, William
Dec 04,2024I still have not received my complete order so it’s hard to say whether it will be the correct grill and accessories. Today is the latest day my order was promised for delivery yet it is now scheduled for at least 5 more days down the road. Use of FedEx may be the problem, as they have continued excuses for failing to deliver. I have always found UPS to be much more efficient.
Eusanio, Edward
Nov 15,2024user friendly website, in-stock and on time
Kveta Rosenberg
Nov 07,2024I wouldn’t give this company any star at all!! It is the worse company I ever dealt with with really bad customer service!!!!!!
Michael Lee
Nov 06,2024When I finally needed some new parts for my 9 year old grill, they had the parts I needed and the order process was easy. Fast shipping also!
Magnes, Jeffrey
Oct 09,2024Easy online ordering process. Quick, competent delivery. Haven’t installed or used product yet, but so far experience has been excellent.
Solberg, Richard
Oct 03,2024I liked when I talked to the person by text I got the answer right away and my order will arrive tomorrow just in time for are baby shower so I want to thank everyone who has done this for me and God bless all of you and stay safe
Kathy Uemura
Aug 28,2024I ordered a part for my BBQ that we need a contractor to install. The estimated delivery date came and went with no word from Kick Ass Grills - the delivery went through Spotix, so I contacted them - they investigated and found out that the part had been "lost", which apparently in this case meant it was shipped to the wrong customer. They did have an additional one sent as soon as this happened but it put our project behind, and I have still never heard from Kick Ass Grills about any of this. This lack of communication is unacceptable so I will not be ordering anything from them again.
Bosslet, Gabriel
Aug 13,2024They were terrific about communicating about a part that was on backorder. I really appreciated it.
Jim Reineke :
Aug 13,2024Great experience. Quick and friendly responses.
W. Benson
Aug 02,2024Easy to find my Heston Grill sear burner replacement part. Checked other websites and their price was equal and or lower than some.
Carroll, K
Jul 23,2024Excellent product and excellent customer service 👏 👌
Gibson, Larry
Jul 20,2024Quick shipping
Jason McFarlin
Jul 14,2024Great presentation and easy payment and shipping.
Lutz, Jolene
Jul 13,2024Super good communication!!!
Louis Schiavone
Jul 13,2024Product came quickly.
Walicek, sharon
Jul 03,2024Just what we needed and quick delivery.
Alex Just
May 27,2024I placed the order of May 3. Today is May 27 - no order, no communication, no response to my email that I sent on May 10 chasing the order. I guess, I'll just file a dispute with the CC and stay away from this site. This delay blew all the delivery estimates. Are they dropshipping? Unacceptable customer service.
2810 Stoner Court, #1, 52317, North Liberty, IA, US
http://kickassgrills.com
L BOWMAN, JAMES
Dec 06,2024They gave me an expected delivery date that was exceeded by three week, which resulted in me, not be able to cook on my grill for Thanksgiving. I still haven’t received it yet although it’s out for delivery.