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Reviews 703
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Nov 30,2021order 2143357 My order placed on Nov 2 and still nothing in my letterbox, it is an important hormonal treatment that I must not stop, 33 MESSAGES exchanged and nothing more status quo No refund offer, so when you have paid you are totally dependent, I find the service more than deplorable. Today they have my money and I have nothing, so certainly well rated trustpilot but not for me and I am not the only one it is a ZERO POINTE I will therefore inform my followers Really disappointed and 60E gone up in smoke RESPONSE FROM KIWIDRUG: (I am impatient after 1 month of waiting and I declined the replacement offer at 1MG and we are not responsible for the stock) My answer this is a huge lie, and I ask to find me an email or I mention this to myself, it is impossible because I repeated and repeated that I accepted their offer, we are facing a company in bad faith that is looking for especially not to reimburse me and I am even less responsible for their supplier's stock We are not talking about a table or a pair of shoes, we are talking about hormonal treatment Why this company does not offer a refund directly when there is a problem to avoid all of this ????? REPONSE DE KIWIDRUG je suis impatient après 1mois d 'attente et j'ai décliné l'offre de remplacement à 1MG ceci est un énorme mensonge , et je demande de me trouver un email ou je m'entionne cala , c'est impossible car j'ai retpté et repeté que j'acceptais leur offre , nous sommes face à une entreprise de mauvaise foi qui cherche surtout à ne pas me rembourser et moi je suis encore moins responsable du stock de leur fournisseur On ne parle pas la d'une table ou une paire de chaussure , on parle d'un traitement hormonal Pourquoi cette entreprise ne propose pas directement un remboursement quand il ya un probleme pour eviter tout cela ????
L JS
Nov 16,2021I have been ordering for over 10 years from this company and at times been frustrated but never disappointed with the service. They are responsive and put up with cranky customers, but most of all I have always gotten the products I ordered, maybe later than I would like but I have never been disappointed in the final results. Thank you for being a reliable company I can count on
natalie king
Nov 05,2021I have been using Kiwi for years. I could not be happier with their customer care and attention. I can always count on them to ensure my medication is delivered promptly
Jim Beaber
Nov 05,2021I live in the USA. For reasons that have nothing to do with cheap Viagara, I began using Kiwi Drug several years ago to obtain a generic drug that is totally unaffordable here. I’ve never had a problem or bad experience with either quality or delivery. Recently I recalled using an OTC drug called Orudis KT (Ketoprofen) that had been a highly effective NSAID for me. I decided I’d reached a stage where I would use it again, as it had been my go-to med for knee pain years ago. Celecoxib, Sodium Diclofenac, Naproxen, and Ibuprofen are ineffective. Unfortunately, it was discontinued in the USA years ago, for no reason other than it just wasn’t selling that well. However, it is still available overseas, and I was able to get an order through Kiwi. A second reorder was held up by supply chain issues. After contacting customer service, the problem was rectified quickly and efficiently, and very, very satisfactorily. If I needed confirmation of what a great job Kiwi does, this was it. I remain a highly satisfied customer.
Mark Mason
Oct 29,2021I've been a Kiwi customer for years - not once have I been disappointed. Kiwi Drugs rocks!
Susan Kight
Oct 13,2021They sell you expired meds.
Ray M.
Oct 11,2021Kiwi works well when the medication is in stock, and doesn't when it's not. They apparently have little direct visibility into stock and keep pushing off delivery dates. Their customer service is responsive, but erratic. Can't recommend and I'm a repeat customer!
Eric Thorson
Sep 17,2021My order of Dynapar QPS was swallowed by the black hole of Chicago Customs. Kiwi promptly sent a replacement order even though the disappearance of the first order was not their fault. Kiwi was very responsive in handling this issue. I am very happy with the performance of Dynapar QPS. Nothing available in the USA works as well at relieving my frozen shoulder pain.
Doug Wilkinson
Aug 25,2021Reliable, trustworthy and honest. There are many suspect and fraudulent online drug companies, but Kiwi drugs is safe. They offer a payment option in the USA whereby you can send a money order to a legitimate address if you prefer not to exercise a bank withdraw. Also, Kiwi gives you weekly emails as per delivery status. i received my order within 2 weeks, definitely less than 3 weeks.
JL
Jul 30,2021Just started buying from this company and they have provided an excellent service. Professional, courteous and with prompt and safe shipping. Will definitely carry on being a customer.
Robert
May 30,2021I have been using Kiwi Drug for the past year and have been very impressed. They have fair prices, reliable, tracked shipping and excellent communication. They have responded promptly to my questions and displayed integrity and responsibility. I am happy to have found them and recommend them highly.
Pat
Apr 20,2021I have been a customer of Kiwi, for over 5 years. Kiwi has always given me excellent service with prompt deliveries and quick responses, to any of my concerns. My subscribed medications are reasonable priced and delivered on a regular basis. I highly recommend Kiwi, for standard and prescriptions, to anyone. Pat Phfister
Lydia Baruth
Apr 15,2021I have ordered with them a few times, had good overall experience, when I have had to contact their customer experience they are timely as well. My most recent experience USPS placed the key in the wrong mail box and lost my package completely and would not allow me to file a claim Kiwi came to the rescue and reshipped my package of medicine at no expense to me, they really Saved the day because I was behind on my meds, and out $250 dollars Thanks KIWI!!!!!
Debra Suchor
Apr 03,2021The customer service at Kiwi Drug is absolutely fantastic. It's beyond great to have online pharmacists and staff that can help you out with many many health issues and filling prescriptions. Pricing is reasonable for OTC and Rxs. Website is friendly and easily navigable.
RLS
Mar 27,2021This is the most amazing company I’ve worked with. The customer service skills are off the charts. Super friendly, fast and reliable.
Alissa Tucci
Mar 22,2021I've been using Kiwi Drug to order my medication for years now and they're one of the most reliable companies I've done business with. If you have a question, they respond immediately. They go out of their way to make sure you have a good experience buying from them and that you're satisfied. If your medication gets stuck somewhere in the shipping process, they'll send your order again. It's an amazing website, amazing company, amazing customer service.
Morgan Winthorp
Mar 12,2021I’ve purchased from Kiwi a few times and the service and communication is excellent. Even though meds were coming from India I received an email update on at every postal station all the way to Guam. Great company to deal with.
Satisfied Customer
Mar 11,2021Excellent customer service! They respond very promptly and are all about helping you. What a team! Thank you.
Nwalker
Mar 11,2021I am truly pleased with the service kiwi drug provided. Their customer service was exceptional! I will definitely order from them again.
Consumer
Dec 02,2021If I could give zero stars I would. The customer service is absolutely awful. They started charging shipping, which is perfectly understandable as they are shipping overseas. I was charged double shipping and was told it was because my products were coming from two different countries. Not wanting to pay $35 in shipping charges, I changed my order so the items were all coming from the same country. To my surprise, the shipping charge was still double. I contacted customer service to inquire why this was the case when I was following the directions I had been given. I was then told there were two different sources in that same country. My case was escalated to a manager who told me and I quote if I did not like the prices I should “take my business elsewhere”. I cannot believe a manager in customer service would speak to a client in that manner!! Especially when I was simply asking a question based on the fact the instructions I was given did not match the outcome on my order. Do not order from Kiwi Drug, there are plenty of other options of companies that value and treat their customers right!!