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Reviews 197
Nada Gramosli
Jul 01,2018Found it very easy to book and pay.
Julien Caracas
Jun 29,2018Grosse arnaque
Maurice Waite
Jun 10,2018Probably the easiest and most informative of several ferry-booking websites that I have tried. So I started to book through Quidco (4% cashback), but a service charge of nearly 10% was added without warning at the last moment. If you don't mind that, this site is great, but I left and booked direct with the ferry company, with no service charge. (Incidentally, reviews of an actual ferry trip are irrelevant here!)
Martin
Jun 07,2018The booking is easy and the customer Service ist very professional and competent.
Adriana (Argentina)
Jun 02,2018Todo perfecto
Philippe
Jun 01,2018Simply RUN AWAY ! These guys are plain irresponsible and/or lazy.. I just wanted to change the time on a return trip. The first answer to my request took two days, whereas they guarantee answer within 24 h. I received the email answer on a SUNDAY AFTERNOON. It demanded answer back WITHIN ONE HOUR. (Can you believe it?.) I answered within two hours, as I was away ffrom home. And paid 9.00 € for processing. The next day, they still shipped the OLD tickets, without change. I send a email to know how to correct the situation.. New answer after several days: 1) I have to return the tickets to Greece (I shall pay the shipment) 2) I have to pay again 9.00 € for the reprocessing. As if it was my fault ! Are you for real? Then, I receive another totally standard email, saying that now I have to buy a brand new ticket: (For iformation, for a new ticket, the processing fee is 16;00 € + 35 € DHL shipment + 75 € for the tickets themselves.). The text of the email reads: "Dear Visitor, The ferry tickets you just looked are in high demand, make sure you continue your booking before the cheapest tickets are gone! We saved your itinerary so you can quickly jump back just click here and continue your booking." Yeah. I know you stupid.that tickets are in high demand in August ! I have been waiting for you for two weeks already. In addition, the link to the webpage is useless. It sends to the standard reservation page, just filling in the departure and arrival port, but not the dates and number of passengers.. Thank you so much for your customer service, you saved me 30 seconds. To conclude, the way to address people says it all. To these guys, we are just visitors, not customers. So, do not bother too much, and close the door when leaving. That is what I did. I left. You know understand why you should run away.
Luigi Italia
Jun 01,2018I booked my tickets via Let's Ferry. I made a mistake with one of those; they reimbursed me in the real time and also assisted me in changing the plan. Also using a direct phone conversation. Really efficient and client oriented!
customer
May 01,2018El viaje desde santorini a mykonos fue genial ni se sintió, la forma de subir y de bajar a los pax deja mucho q desear y los valpres dentro del ferry son exagerados para lo malo de lo que ofrecen
Cam YANG
Apr 25,2018Really bad customer services, tired to call and ask for re-schedule and cancellation policy, the lady in the phone told that there is a flexible rate and I ask how can I have it and can I find it online? she kept interrupting me and sounds angry and don't even try to understand what problem it is ... How can a customer service be like this ... Never recommend service like this!
customer
Apr 03,2018Good experience
Maurizio
Apr 02,2018semplice la ricerca con immediata visualizzazione delle tariffe da noi richieste. abbiamo gia effettuato recentemente un altra prenotazione. saluti
customer
Apr 01,2018Necesitaba hacer cambios en mi reserva y estuvieron muy atentos. Lo solucionaron rapidamente.
Rosie Kitchen
Mar 22,2018Booked tickets on the Dolphin from Volos to Skopelos on 6 Feb 2018.. When we arrived in Volos on 18th March we were told the boat was being repaired and probably would not be mended in time for our return trip the following week We were stranded that day (a Sunday) as there were no ferries till the next day so we had to spend thhe night in Volos and get another ferry the next day. Let's Ferry did respond quickly to my email (there was no-one answering the phone) but they just offered to re-book us the next morning or refund the 138 euros I chose to take the refund and book the ferries myself. There was no apology or explanation of why we had not been notified our ferry was broken (as it had been for the previous few days), and it was just lucky we were able to find a room in Volos with no notice. I will never book through Let's Ferry again as they are not reliable, and don't offer compensation when they mess up
Enrico Amici
Feb 05,2018Easy and quick,
customer
Feb 04,2018Professionalità e disponibilità
Marc Henri
Feb 03,2018Interface not conveniente for multiple tickets. Very expensive processing cost !
customer
Feb 02,2018A little surprise just before payment: 18€ more, just for service, even if no ticket sent ou printed !
josé roberto rodrigues
Feb 01,2018easy to book and quick reply.
customer
Jan 09,2018Got to be average because we haven't actually ferried yet...just bought tickets.
Aleksandra Tomaszewska
Jul 23,2018Second month waiting for refund of cancelled tickets. They ask to send email to customer service which they don't reply... they promised to make bank transfer several times, money is not arriving to my credit card. Wondering if the company is going to bankrupt?