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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Nellie Whipps
Jul 27,2022I am fine And well
Brian Diffey
Jul 27,2022So far we are very pleased with the service you give. You have contacted us very promptly when mum has pressed her button.
Geoffrey Campbell
Jul 27,2022Just a great service. We have used this service for the last 3 years to support my 96 year old mum who lives with us. Works when needed and always helpful on the phone
David
Jul 26,2022It was a good system while my Mum lived with us, BUT if you think the person wearing the Alarm may have to go into a Care Home in the near future DO NOT PAY BY ANNUAL Direct Debit, as disgustingly even though paid £194 Annual Direct Debit only 2 Months ago, Lifeline24 REFUSE (unlike virtually every other subscription service) to give any 'pro-rata' 10 month Refund and keep your money even though you have to send the equipment back. DISGRACEFUL And LOUISA, it has NOT been resolved at all, Lifeline24 your company have REFUSED to give any pro-rats refund, so your records and your reply below are both FALSE too.
Joyce McKenzie
Jul 22,2022Thank goodness I haven't had a bad experience yet(fingers crossed) but it is very satisfying to know that someone is at the end of the line. Thank you.
David Budd
Jul 20,2022Their GPS Alarm is a game changer. We got it for our dad who is determined to stay active in his later years and it means we can rest assured he's safe when he's out walking, gardening, cycling and fishing. The team were great and very helpful when we ordered it. Set up was simple and dad finds it very easy to use. I looked at buying the alarm from a number of other providers and found that this was by far the best value on the market and didn't have lots of hidden costs built in which other providers seemed to sneak under the radar.
Mrs Nicky Mann
Jul 15,2022This has been a god send for us as a family to know that our mother has always got access to help should it be needed. She lives on her own, very independent but gives us peace of mind when we can't be there. Always very helpful, and when mum misplaced her wrist band thinking it may have gone in the bin, due to her lack of vision, they were so helpful and delivery was really quick, and if course when a fresh pair of eyes looked for the Amie it was found so it was then returned in the envelope provided. Very good service so glad we signed our mum up. Thank you to all your team for giving us peace of mind.
David Timson
Jul 15,2022We are very happy with the service Lifeline 24 provide. One point when they called the paramedics for my Mother we was not told which hospital she was taken to. I suggest they ask which hospital the patient is being taken to so they can inform the family. The ambulance service will not give this information to the family.
Susan Mutton
Jul 15,2022Thankfully I have not needed to get in touch medically with them,but they are very well organised as they always let me know when it needs charging and then they check that my connection is OK.
Shirley Stickland
Jul 06,2022I haven’t needed the lifeline but I’ve had a number of power outages in recent weeks and the Lifeline cuts in for a second then I am without assistance . Does it work on a battery when the power is off ? . I am VERY vulnerable in the dark and I have no way to call anyone
Mrs Nora Yates
Jun 28,2022Pleased I have got one makes me feel safer
Judy Moore
Jun 28,2022Satisfaction! Lifeline24 has always given me a sense of security, which allows me to live alone in my home since my late husband's death. I am very grateful for this. Thank You! Judy Moore
Stephen Penketh
Jun 07,2022I took out a package for my Mother who sadly passed away in September last year , I called to inform them and thought nothing more about it until in Saturday when £173 was taken from my account I called them to be told they had no record of the call , but a member of their cancellation dept would call me back so far nothing !!!
Simon Bransfield-Garth
May 06,2022The lifeline product works fine but beware the commercial terms. Most reputable companies send a notification before taking subscription fees to give you some time to assess if it meets your needs. Not this one - they just take the money. And once its gone, its gone, even if you notice immediately. They just hide behind the small print. Its a shame as the service is good but the commercial practises suck. Suggest looking for a more responsible business.
Sally Chester
May 04,2022We have been pleased with the service over the many years that we have used the company. Contact was quick when my dad was in trouble and several pieces of faulty equipment were dealt with. Unfortunately the company let themselves down in recent days. Promised 'Call backs' never came and we have been informed that there is no refund due now my dad is in a home. Nearly £170. My advice would be to shop around VERY carefully and make sure your parent or vulnerable relative dies or goes into care just before the annual payment is taken from your account.
customer
Apr 29,2022We've been with Lifeline24 for my MIL for over 6 years and recently they charged £199 to my CC for the yearly renewal which is way more than stated on the website. They say they increase the cost annually for existing customers! My MIL died yesterday and I called to cancel and had to wait to be called back by the relevant department. They stated that no refund was due even though we are only 2 months into the new term and that this policy is in the T&C's. The T&C's on their website make no mention of this so I will be doing a section 75 once I've given them time to respond to my complaints. They also didn't notify me of the £199 payment or provided a receipt, it was only now when I complained that a receipt was sent. Also they say they've emailed a return label for the equipment and indication of where on the website the relevant (no) refund wording or increasing price policy is, but this hasn't been received!!! Avoid.
J
Apr 20,2022“I ordered the LIfeline for my mother co-operating with the hospital care team who were involved in discharging her from hospital. The unit arrived promptly. Very sadly my mother passed away in hospital - we did not even get round to setting the unit up. When I rang to explain what had happened and ask for a refund I was told that a refund not possible and did I know anyone that we could pass the unit on to? It just seemed a very insensitive way to deal with things - I was still in shock following my mother’s passing and didn’t have strength to challenge properly. I realise that there was probably an agreement but it made me angry as my mother was always very careful with her money and would have been very cross. Thankfully the hospital care team were very helpful on our behalf and we have finally received a partial refund excluding an admin fee following request for death certificate and return of unit. It was very sad that my mother passed away and I do feel that it was not entirely handled in a sympathetic way by lifeline.
Jen
Mar 21,2022I have paid for this service for almost a year now and it feels like a lot of money for a service that is driving us mad. It goes off when we cook, it goes off when we run a bath and it goes off constantly for over half an hour, they call us and ask if we can see smoke and we tell them what is happening but they just switch it off and it starts again within 30 seconds. I have asked to cancel many times but it is totally ignored. Nobody tries to help. I am terminally ill And this is making life horrible and upsetting. UPDATE: just had a conversation with customer services to try to establish when someone might come to either make the system functional (we have been complaining and asking for help for ten months now). They explained it wasn't them But a partner company who installs here. I asked for the company's number and was told that the only people who know the number for the partner company were all In meetings and so nobody could give me their details. Does that sound believable? When the partner company called me a little while ago, they were openly exasperated. Edit; I just had a call from a Norwich number but they hung up as soon as I picked up the phone.
Diane Howes
Mar 19,2022Below is a copy of a complaint email I sent to Lifeline 24 customer service a week ago and I have not even had an acknowledgement. I have now read on this website about other customers who have had similar experiences. It seems that this company are happy to take money from elderly and vulnerable customers and not offer any compassion when their circumstances inevitably change. My email sent 12.3.22 : "I am writing regarding the account I manage for my mum. Sadly, my mum has just had to move into residential care due to a deterioration in her health. Having recently renewed her annual subscription in January, I rang the customer service team today to ask if there would be a partial refund as and when I return the rental equipment and close the account in coming weeks. I spoke to Shannon who said that a refund would not be due. I was told that I could transfer the account to someone else (not relevant) or just close the account and lose the money that has been paid upfront. I think this is hugely unfair as this change in circumstances is unavoidable for us as a family. I hope that someone is able to respond to this complaint and offer a reason as to why the company cannot honour a refund for the months the equipment and service will not be required. I am sure there is small print in the contract that means you do not have to offer a refund but I am interested in a response which considers a more compassionate view. I look forward to hearing from you and would be very happy to discuss further."
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Caroline McCartney
Jul 27,2022Got this for my mum 18 months ago after a fall. We all feel so much happier and she NEVER takes it off. Mum wears it on her wrist and I love that it’s fine in the shower too. When she presses it (accidentally or as a monthly check) the staff are all very kind and helpful. We also got a key safe on the wall outside so if Lifeline call an ambulance they don’t need to wait for access as Lifeline gives them the code