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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
First-time user
Apr 23,2020Competitive pricing, easy Online ordering, speedy delivery. Installation guidance easy to follow and Customer Service for set-up and testing excellent.
Julie
Apr 19,2020The service provided by Lifeline is superb. The help Lifeline provided from my initial enquiry until confirmation of correct installation was exemplary. I would most definitely recommend this service without any reservations.
Helen Beale
Apr 18,2020Easy to install ànd easy to use . Confident that help is close at hand . The operators couldn't be more helpful .
Cindy
Apr 18,2020Fast delivery, easy setup, friendly customer service. 👍
Happy Yogi London
Apr 17,2020Super easy to order and install. Arrived fast. Gives assurance and peace of mind. Very happy.
Roger T
Apr 15,2020Needed to obtain and set up a system for mother in law Could not have been easier from ordering to delivery and set up All very quick and easy with help available if needed
carol
Apr 14,2020I FEEL MUCH MORE CONFIDENT WITH THE PENDENT.I NOW LIVE ON MY OWN SINCE I LOST MY HUSBAND IN FEBRUARY AND I HAVE A BALANCE PROBLEM.
Mandy H
Apr 07,2020Just the job to give me and my family peace of mind that someone is there should I need them in an emergency to raise the alarm at the touch of a button, regardless whether inside or outside the home. A lifesaver!
David Green
Mar 23,2020Always helpful staff on hand whether checking the system is fully operational or as has occurred in genuine emergency. Thoroughly recommend the service. Truly 5*.
Mr David
Mar 19,2020Easy to set up and use really pleased with it
Tara Daynes
Mar 10,2020The kit arrived swiftly & was easy to install & test, with polite & helpful staff at the other end to help with the process, & worked very well. The price was competitive with other providers.
HilaryB
Mar 10,2020Well, Lifeline24 still has not processed my full refund, What is amazing is that they posted on this site that I would get the full refund including set up costs! (10.02.20) Get it'll be small claims court next if they don't produce the promised results.
Mr ronald dukes
Mar 05,2020Very good service fast delivery . Item easy to set up. Staff very helpful.
Kate
Mar 05,2020My daughter sorted the purchase of this out on my behalf whilst I was in hospital. My daughter says the purchasing was easy and setup very straight forward. Now I am home it is a great comfort knowing that help is immediately at hand. I was anxious as I am quite deaf and didn't think I would be able to hear the agent talking to me but its nice and loud and absolutely fine. Its early days as I have only been home a week but so happy I have it.
Toni Pickering
Mar 05,2020Very easy to set up and provides excellent peace of mind. A great service, with friendly,supportive staff at the end of the phone 24/7.
Darren Smith
Feb 26,2020Easy to set up and friendly helpful staff
Jennie Webb
Feb 24,2020I spoke to a very polite and helpful young man who took me through the ordering process . After giving me the necessary information I decided to go ahead and received the alarms next day. My daughter set it up and tested it for me with no problem. Both my family and myself feel reassured and I was very impressed with your kindness and efficiency throughout.Thank you. Jennie Webb
Phil macdonald
Feb 05,2020PLEASE Make sure who your getting lifeline for ISN'T going to die after 30 days once you pay in full. Paid £164 for 3 months use for my dad. They Will NOT give a refund for remaining months. Have never been told this on phone and Having looked at website i cant find it there either. Dont trust this company seems a 'we have your money so we dont care' attitude is taken.
Stephen Connolly
Jan 25,2020Check your bank statements! Don’t Pay Annually! I bought this service for my mum who has since sadly passed away. When looking around the market I contacted the company and asked was there any benefit of paying annually. I was advised it is slightly cheaper to pay annually so I went with this option. I asked could I cancel this account at any time and was advised yes. Sadly my mum passed away almost a year later. I called this company on the next working day while sorting out mum’s affairs and they advised that I should return the equipment and my account would be cancelled. The equipment was returned to them the next day in perfect order and in its original box. I contacted them to check that they had received the equipment back and to enquire about any refund due only to be advised that as the policy has renewed on 17.12.19 there was no refund due as I had an annual policy with no cancellation rights once renewed. I was not advised this on their “sales call” or I would have never took an annual policy with them. I would have took monthly and simply cancelled when I no longer needed it. I know there will be a lot of people in the same situation getting this product for sick and elderly relatives etc and sadly at some point you are going to need to cancel. BE AWARE! My policy with them wasn’t even due for renewal until 17.01.19 so they had advised me incorrectly of the renewal date and also collected the renewal fees nearly one month early. They claim this is their policy due to the nature of the service they provide? Who claims annual fees 1 month early? Imagine your car insurance doing that? Upon further investigation they also never gave the annual renewal discount they offer online (check your direct debits if you are a current customer as they will have done this to you too I imagine) and the renewal price was at a higher cost than what they offer new customers. I have requested the terms and conditions that I agreed to as they changed their terms and conditions in October 2019 but never issued me a copy of this. I have also requested they tell me how I agreed to them as I did not tick any boxes when ordering on 17.01.19. They have basically collected the money nearly one month early as a renewal so If I did cancel they would claim it had renewed and no refund due even though the service is no longer provided. RIP OFF – DO NOT TRUST THEM. GO ELSEWHERE. The last thing you will want to do when dealing with the death of a loved one is find out you have been ripped off by a company set up in the name of “care”
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Customer
Apr 25,2020During the current coronavirus crisis my mum, who is in her eighties, lives alone and is self isolating, had a fall outside in her garden and had difficulty getting up. It was very early in the morning and all her neighbours were still in bed so wouldn't have heard her shouts. She managed to get up and get to the phone to ring me. In telling friends about this incident one of them mentioned lifeline24, as her father had had one. I investigated and, after consulting mum, purchased a fall detector. The wristband and base arrived a couple of days later (mail is a bit delayed at the moment) and was really easy to set up and the people at the end of the phone were lovely. Later that evening, my mum called to say that her dog had set it off 4 times and she didn't think it was going to work for her and could I get the pendant instead. I rang lifeline and explained the problem and they said it was no problem. The new device arrived and this time I needed the help of a technician (my fault not the device) and within minutes everything was set up. Mum is delighted, the family feel more comfortable and the dog can still sit on her knee. Everyone is happy. in the current climate, when visiting loved ones is difficult if not impossible this little device just gives that additional peace of mind.