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Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
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Reviews 885
Ross
Jun 01,2024Absolute shambles, 3 weeks ago I had my insulation, the engineer said they were unable to connect me today as there was some kind of blockage underground so had to wait another week for another engineer to come out to unblock it, he phoned in sick. The same engineer phone in sick the following Friday. Lit fibre had then said they will use a different company (cityfibre) to carry out the work. The bloke come out 6 days after said there wasn't even a blockage, wired me up and said your line should be active within 24 hours. The following day lit fibre rang me to say they are sending another engineer out to wire it all up and to give me a router ect which was already installed. Tech support can't give me any answers. Lit fibre just need to active my service, that's it but I can't get it through to them that's all I need. Wish I stuck with bt.
Sylla Bouna
May 31,2024JAI .W / LUKE B was very professional. They did a good job. They are credit to your company
ryan rahnavard
May 30,2024The worst service I have ever received from a company. They had a month to plan out the installation of my services only to be told on the day of installation they can not proceed with the installation. If you work from home do not go with this company very unreliable. Absolute waste of time
SkyNet
May 30,2024The company is operating at such high level compared to similar size broadband providers and totally trounces the major telecom providers. Luke the installation tech was super, listen to my questions and concerns during the installation and reassured me at all stages. The installation was done professionally, with care and efficiently. I would thoroughly recommend switching to Lit Fibre, you’ll not look back on service and pricing, which does not increase during the term of your contract.
Kartik Patel
May 30,2024Chris.I and Dean did an exceptional job installing cables in my home. The cables are incredibly tidy, and the overall installation looks very professional. I was thoroughly impressed with their attention to detail and the quality of their work. I highly recommend their services to anyone in need of a reliable and skilled cable installer.
Caroline
May 30,2024Luke B did a great job of fitting our broadband recently. He was really polite, well informed and meticulous in his work. He made the entire process feel really easy and stress free. I would highly recommend him.
Kevin Y
May 29,2024Lit Fibre employees Colin and Carl were happy lads. Very efficient and professional. They both went the extra mile to connect me. Very tidy workers both inside and outside property. My broadband is working a treat. Very impressed.
Jim
May 29,2024I recently had the pleasure of experiencing Lit's outstanding service. From start to finish, their team demonstrated professionalism, efficiency, and a genuine care for their customers, something sadly lacking in many companies today. ** Sign Up ** I responded to a flyer after Lit cabled my area, and straight away I knew I had made the right choice, their customer service is truly superb. From making sure I was on the right package to picking a suitable installation date everything went smoothly. They have UK based customer service and responded to my emails within minutes. ** Installation Process: ** Daniel, who handled my installation kept me updated with his ETA, and called 20 minutes before arriving. He wore shoe protectors to keep our home clean and drilled a neat hole in the wall to fit the equipment. His attention to detail ensured a tidy and well-executed installation, and his polite and respectful manner made the entire experience exceptional. Lit's dedication to a quality service sets them apart. If you're looking for reliable broadband with great customer service, then Lit is the way to go there is more to an ISP than just speed; it's also about customer service, and Lit delivers on both fronts! Lit have been acquired by CityFibre, and I hope this acquisition doesn’t negatively impact on what they are doing now. CityFibre – if you are reading this you have acquired a great company who put customer service front and centre. Use this as a template and don’t mess with it!
Rikin Patel
May 29,2024I have installation of today(29th May) between 10am-12pm. I got a call from engineer saying he will be late as he needs to pick up equipment for installation but he will be there before 12pm but still no engineer yet for installation. It’s strange engineer needs to pick up equipment from somewhere on the day of installation time slot. I called customer service to find out about engineer and the customer service advisor was asking me what I want them to do instead telling me to find out on what’s going on with engineer. He then told me he will check for engineer and call back but still waiting for call back. I just called the engineer on the number he called me from but he didn’t answer. I didn’t expect such a service on first day of installation. It looks like they don’t bother. It’s 2:11pm and still waiting for engineer.
Alex W
May 29,2024Excellent customer service whenever I needed it. Fast internet. Installation engineers are very good.
Laura
May 29,2024I had a fantastic experience. Chris I was very punctual and efficient in carrying out the installation thoroughly, he also explained everything to me. He is kind and respectful - couldn’t have asked for a better installation :) !!
Len
May 28,2024Probably the most polite and efficient tradesman I have had the privilege of meeting. Very tidy and happy to answer my several queries. Could not have been more impressed and now a great WiFi setup.
Sean
May 28,2024Installation was very fast and easy Colin who installed it explained everything he was going to do and then just cracked on my issues and everything works straight away
Aneel
May 28,2024Just had lit fibre installed. Chris I was the engineer, couldn't of asked for a more polite and professional person to do the work. Perfect..
Mo
May 28,2024Colin the engineer who installed my new broadband today was amazing! He was polite, on time, and tidy. He explained everything he was doing for clarity and checked was happy before leaving. Great service!!
CM
May 28,2024I'm located in North Birmingham. Peter, my installer had to work hard to get fibre to my premises, even once there, there were difficulties in making things work. He worked with me to find the best way to mitigate the installation issues and I'm happy to say the end result was more than worth it. Definitely an excellent and professional installer. Speeds are as fast a advertised and I couldn't be happier to finally move away from Virgin Media who were still trying to sell me packages even when I was asking to cancel. Having to contact support regarding a matter of my own creation I found Alex and the network team incredibly professional and they sorted out my issue quickly and efficiently. I couldn't be happier with Lit Fibre and would highly recommend them to anyone.
Halil Kocaerkek
May 27,2024I recently switched to Litfibre, and I must say that the experience has been outstanding. From the moment I contacted their customer service, I was impressed by their professionalism and efficiency. Sales Representative Carl deserves a special mention. His knowledge about the different plans and options was impressive. He patiently answered all my questions, explained the technical details in a way that I could understand, and helped me choose the best plan for my needs. The installation process was smooth, and the technician arrived promptly. The internet speed has been consistent, and I’ve had no issues with connectivity. The customer support team has been responsive whenever I needed assistance. Overall, I highly recommend Litfibre, and if you’re lucky enough to speak with Carl, you’re in excellent hands!
Jeff Brodie
May 27,2024Chris made sure everything was done right. Checked to make sure we'd not been mis-sold bandwidth. He installed everything where we wanted it and was done very quickly. He left no mess and checked our speed before signing off. Very good service
katyfarrow84
May 25,2024Very helpful and friendly. Made everything clear to me so I would understand.
Gavin Smith
Jun 01,2024Top service. Explained what options were, discussed best way to cable, best place to put the router, set it up nearly and with no mess.