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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
Jorge Pérez
Jul 29,2021I've been struggling with my old orders for more than 2 years. Today I received some real help from one member of your team who was really helpful and kind and that made everything possible to solve an old problem in 5 minutes. You need more people like him/her.
Stephen Anderson
Jul 24,2021I’d like to provide a factual update further to a false reply from this Company: Fact 1 - The cotton used in the t-shirts is poor and inferior. If you don’t believe me order them and you’ll see. Fact 2 - I complained about an $18.35 delivery cost where UPS was declared as the provider and it was expected in 2-3 days. They used USPS at a cost of no more than $5.50 for a 10oz package and it took 6 days. Fact 3 - They don’t reply to emails, they took 24 hours to respond to ‘live’ chat and fail to accept accurate constructive criticism and feedback. If you don’t believe me read the other reviews. Fact 4 - They gave me a $20 voucher that I won’t be using as they don’t deserve any custom. My advice, shop with a company that cares about their customers and provides quality material products. Rebranding to ‘Hate The Pain’ would be more appropriate for this Company. Original feedback copied below: Ordered 2 t-shirts, good design, but cotton quality is extremely poor and see through when held up. $18.35 delivery for 2 t-shirts at 10oz is shocking when using USPS. Customer Service wouldn’t accept any constructive feedback and failed to respond to emails. My advice - shop elsewhere with companies that genuinely care.
Salvador Teillery
Jul 24,2021Resolving my doubts and giving me an update in my current orders.
Deborah Aston
Jul 23,2021I ordered a kit for an upcoming championship race and reached out for help with status. Little did I realize I was being scammed. Too bad I’m so trusting. They took advantage, sent fake tracking numbers and a fake refund email. The best was my chat convo where the person said “so what” when I said it handn’t been shipped then called me a “nut job”. I have all of the screenshots for posterity. $172 lost because of this awful company and it’s employees who are as mean as snakes. For the love of all that is holy, do NOT, EVER, order anything from this company!
Melanie Hodges
Jul 21,2021Scammers alert!! Sent me bogus tracking to someone else address ! Won’t answer emails and started claim with PayPal! These companies need to be shut down!! You won’t get anywhere with contacts with them! scam!!
Ryan Andrews
Jul 20,2021SCAM ALERT!!! Absolute horrible customer service, this company is the worst I’ve ever experienced. They took over a month to even ship an order and then they purposely sent the wrong size and do not accept returns or exchanges from how it appears!
Cristian Vergara
Jul 19,2021I still don´t receive my order purchased on December 29, 2020.
Customer
Jul 17,2021It's been a year and I haven't received my full order. Despite numerous attempts. Product I did receive is great but they never sent the rest. Would strongly not recommend. Worst service I've ever received from a retail establishment.
Maciej
Jul 15,2021Love the Pain - or love the pain after lost money. Scammers and thieves, tricksters with a beautiful and unique product. I placed the order in October 2020 and now is July 2021 and I still haven’t received my order. No customer service. Beware from afar - update after Love the Pain reply - My position remains unchanged. A few of my chat inquiries and they replied once that the order is being processed but there are delays due to covid. For several months and several attempts - the last one in July 2021 - they have not responded at all. If I will receive my order, I will take a photo and change my opinion. For now, scammers and tricksters. Customer support does not exist.
Kimberly Alcorn
Jul 09,2021It is unfortunate that the great designs are overshadowed by the fact that it takes a ridiculous amount of time for the customer to receive. I've made 2 orders with LTP. I had to chase up both. The first order took 6 months to receive, I had zero updates throughout this period, and got different excuses every time I contacted the company. Then my $300USD tri suit arrived in the completely wrong colour. So, I received some credit and placed another order. ONLY THIS ORDER TOOK 9 MONTHS TO ARRIVE! Beyond acceptable! Over a 2 year period I have spend almost $1000AUD. I like your gear, but not enough to continue spending my money on your products, and nor do I recommend to anyone whom asks. Definitely a shame.
Telly Tellz
Jul 06,2021I wish I could give a minus 1 star. This company is a scam! I ordered on April 5, 2021 and have yet to receive my order. Today is July 6, 2021. They have taken down the chat feature and any way to contact them on their website. They continue to use the excuse of Covid and that being the reason for long wait time on orders, but they continue to take orders. They have hundreds of complaints on the Better Business Bureau's site and nothing is being done about it. If I had the money to sue them I would! They are lying and stealing from people. Update: I have just been informed on July 28, 2021 that Love the Pain has flagged my review claiming it to be harmful or illegal. Is that so?? What have I said that's illegal!!!? You took my money, and didn't give me the product that I paid for!? Seems like the only ones doing something illegal is you! And you are darn tooting that my review is harmful to your brand because you are promising a product that you are not delivering on! You have done this to hundreds of people, not just me. (ANYONE READING THIS REVIEW PLEASE DO YOUR RESEARCH) Everyone around the world can't have the same or similar complaints without there being some truth behind it. As it sits today I am out of about $300+ and got absolutely nothing. I haven't received a refund, despite emailing you several times to ask for one. You have literally ignored me. Instead of spending your time doing damage control with trying to control the customer's voice by flagging reviews, how about you do what's right for your customers and then you wouldn't have to worry about bad reviews.
Alexandra Villeminey
Jul 06,2021Tarde más de un año en recibir el pedido y solamente tras varios emails, quejas y hasta amenazas. Es una empresa impresentable.
Amber Norwood
Jul 02,2021Awful! Placed an order for 3 visors on May 19, 2021. Started sending an email a week after 4 weeks asking where my order was. No response. As of today, July 1, 2021 I am trying a live chat, and have been waiting for 20 minutes for the "live chat" person to reply after they said they would check on my order. What amazes me, is that a local multisport company has their items in stock. I am going to do what I can to get my money back. This is ridiculous. 7/27/21 UPDATE: After 9 weeks I received ONE visor. My order was for 3. I emailed Love the Pain and let them know I contacted my credit card company to dispute the charge. I even offered to return the one visor. NO RESPONSE to me, but they will respond on this platform and say my order was fulfilled? Ha. Avoid this company.
J H
Jun 27,2021This company is an absolute scam selling products they cannot supply. 6 months and counting with no sign of the products I purchased or correspondence advising ETA other than one email 4 months ago with generic COVID excuses. Yet they have plenty of time to promote sales and new designs
Carlo Petris
Jun 23,2021I am a customer of the Website and the Outlet The lead time is always a problem but at the end the quality and the design will compensate it 🔝 5 stars
Alexey Kondrukevich
Jun 19,2021Clothes are great, no problem with size and it’s very stylish. But! Awful client service and delivery. I was waiting my order a year!
Katie Truesdell
Jun 18,2021I stumbled across Love The Pain online and liked the look of their designs and that the items are manufactured in the USA. I was having trouble deciding on the size so I utilized their live chat function and had a great experience. Their site has notifications that items are made to order and they are still experiencing delays due to Covid. It has been six weeks since I placed my order. I went back to the live chat and was quickly provided an status update on my order. While waiting is hard when you get used to two day delivery, so far I've been really impressed with the customer service, specifically through the live chat. I'll give another review once I receive my items.
YAIR GARFIAS
Jun 16,2021It takes a long time to arrive but it is completely worth it Definitive will buy it again
Marc Z.
Jun 12,2021Ordered bib shorts and an undershirt in February. my credit card was charged, no product was delivered and no one will return my emails. LTP, if you look at your reviews, HELP! Order number LTP13040.
Anja
Jul 29,2021I never received my Order (over 300$) that i placed in december 2020. DO NOT ORDER FROM THEM!!! Update: on 08/06/2021 i got a message that my order was lost and would be shipped soon. That was again nearly 3 months ago… no Information what „soon“ is and again no answer at all if you try to get Information over their Chat. Now it‘s been 10 months in total.