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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
Cisco Balbontin
May 25,2021Reading through FB, insta and the better business bureau it's clear you guys have lost all respect for paying customers. The lies you use to reply to complaints on the BBB.org page are beyond unbelievable. Customers waiting 3-24 months on orders and you blame postal service, covid and technical errors. If the customer is lucky enough to actually receive his order he needs to cross his/her fingers to receive the proper size, your sizes are so off from one item to the other it's hideous. Then you send customers DHL tracking numbers but don't mail off the parcel, seriously? Someone has to take you, scammers, out of business, and quick.
PrettyFearless
May 23,2021If I could rate 0 star, I would. DO NOT buy from this "brand". Placed and paid for my order in Nov'2020 but every time I asked about delivery date, they deflected and gave thousand and one excuses. Now they don't even bother to reply. Dishonest and totally not trustworthy.
Todo Para Tennis
May 23,2021Do not buy from this site. Ordered in Ene'16 . Now its 22May and still nothing.
Chris Yap
May 22,2021Do not buy from this site. Ordered in Feb'21 despite all the horror reviews from the web. Now its 22May and still nothing. Demanded for a refund, get some fake ticket system full of excuses. Now they are not even replying. Buyers beware. Reeks of fraud and scam this company.
Barbara
May 21,2021I placed an order over 300$ nearly three month ago. I was told that the delivery to Europe will take place in about 6-8 weeks. Since then I never heard from the company about any delivery problems. I wrote meanwhile 2 mails and never got a response. Worst communication I ever had. Really would like to receive my order or to be refunded. I normally buy almost everything online -also overseas- and I am used to wait for it some weeks, but never experienced such a bad customer service. Does leave a fraudulent impression...
Steve Hollister
May 21,2021Reading through the reviews here and Love The Pains delusional replies is more than painful. How can one single company owner like Ben Haas be such a liar and scammer. The excuse that everything is made by hand is not valid you thief, if it was so then why do you send promo emails saying that old designs have to go and make space for new designs? Why do you keep sending one 50% promo email after the other when you can't even keep up with existing order? I tell you why, cause you are damn broke or a bloody scammer ripping people from around the world off. 60% bad reviews and you still think people are making all this up, go check their Facebook their insta random posts with multiple bad comments - the fact that you still exists is mind boggling.
Paul Lanagan
May 21,2021Waited 18 months for garment; had probably sent 20 emails in the interim and wrong garment arrived....18 months later!! I wish it were not true. I ordered my product in December 2019. I emailed LTP many times since then and reaffirmed my order. It just arrived two days ago and was the wrong order. I suggest the Company own it’s shortcomings and work to address them rather than respite to childish name-calling. I’ve saved every single email with LTP since my order 18 months ago so I would caution against attacking your customer.
Joe M
May 20,2021Customer service was the worst I have ever had experienced. My order took over 8months to receive. After waiting 2 months for my order I contacted customer service to inquire about my order. CS told me that there were supply issues and COVID had prevented employees from working. This is understandable. After 4 months of waiting on my order, I contacted CS again and I was told that the good news is that employees are working and my order should be ready to ship in a few weeks. Great! After about 5months of waiting, I contacted CS again but CS stopped responding to my inquiries and all inquiries thereafter. If the company could just communicate and let me know why there is a delay I may be upset but I would have probably understood and would still have the expectation that I would receive my order. The lack of response from CS lead me to believe that my money was gone and I had no expectation that I would actually receive anything from Love The Pain. Unfortunately, I like the clothes but I will never buy anything from this company again and if anyone asks me about my clothing I will actively discourage them from patronizing this company. As you can see, Love the Pain's response to my review is exactly what I mean by horrible customer service. Somehow it is my fault that I am unhappy that it took over 8 months to receive my order. I expected delays and was understanding about the delays but became annoyed when CS stopped responding to my inquiries. The delivery times stated on the webpage lead you to believe that your order may take weeks to one or two months not over 8 months. This is clearly a lack of managing customer expectations. If you take a quick search for reviews of Love the Pain you will see a plethora of reviews similar to mine.
Ewa Urbańska
May 17,2021I did not receive ordered clothes. Edit: Love the Pain wrote that this is „fake reviews”. Well, I have screenshots of the order (placed in November 2020) and also sevaral answers from Love the Pain stating that it would be sent “next week”, which never happened. I also have never received any tracking number.
Ralf S.
May 17,2021I placed two orders in, Jan und Feb, in sum 740$. Until today, mid-may, nothing is delivered. My eMails to customer service are unanswered or answered after weeks. 6 weeks ago, they said, my products are now in production and that I receive a tracking number "soon". I am happy to get an answer from Love The Pain (see below). But it's just not true that I received the first order. I don't know why they are writing such nonsense.
BelindaC
May 16,2021If only I could give no stars. Love the Pain will only bring you Pain. I placed an order on 6 March for the amount of $420 USD - however as I’m in Australia with the exchange rate this is $550 AUD. I had a race that I wanted the kit for so sent a follow up email and received this response from Painhunter3 On 23 March - “ we apologise for this delay and inconvenience but we have been negatively affected by COVID-19. We are now back to full staff and scheduling all orders for production. We have been working as fast as we can to make sure we deliver everything. As soon as we ship it you will get an email with the tracking number..” Since this time I have sent further follow up emails and have received no response at all. Not only that but they have blocked me on Instagram - for no reason other than politely requesting someone contact me regarding my order. To add insult to this situation I continue to receive marketing emails from them clearly promoting the sale of goods that they simply will not deliver. Clearly their strategy is to use pro athletes to promote their products and then take advantage of the everyday consumer. As this company has failed in every way under consumer law, I am reaching out directly to the athletes who promote this product on Instagram to let them know that this company is a scam and that innocent people are losing money and that by their continued promotion of the product they are enabling this company to profit through scem. I would dearly love to either a) receive the products I ordered or b) get a full refund. I understand the impact of COVID-19 on small business however it’s not the only one impacted by COVID-19 - I work for a major global airline and have been a furloughed worker for over a year now - so I could certainly do with that $550 back in the bank. The actions of Love the Pain are unethical and illegal. If you place an order be aware you will lose out. UPDATE 21MAY21: regarding the LTP response to this review - no email correspondence has been received from this company at all. The order amount in USD was $420 which in AUD is $550 which is what I paid. It was for a jersey and 6 caps - not one cap per their reply. UPDATE 25JUNE21 : Although Love the Pain replied on 21 May 21 and said that my order was shipping “next week” - my order has not been shipped or delivered. Honestly - anyone who is thinking about buying anything from this vendor DO NOT!! UPDATE Nov 7 2021- it has been 9 months since I placed my order and still have not received my items. 9 months!!! Love the Pain is a SCAM!!!
LCraw
May 15,2021I sure wish I would have looked up reviews prior to ordering. What they are doing is illegal in the US. I’ve messaged and emailed multiple times with zero response. I’m going to the BBB Monday. It seems they like to send their influencers freebies all the time yet those of us that have put out big hard earned dollars wait and wait and wait. Oh and your “terms” on the website seem to continue to change as the complaints roll in. My order # is LTP13347. I will be filing a legal claim. ** I am adding on to this since Love the Pains reply to disparage my review saying that my order is new and almost complete. I ordered over 10 weeks ago and that still does not change the fact that they have never responded to an email or a chat that I have sent. I have no agenda other than receiving the goods that I paid my hard earned money for in a reasonable amount of time and even AVERAGE customer service would be to reply to your customers when they reach out to you with questions. I just don’t even understand your reply as you think we are out to get you? I sincerely love your product and had heard great things about the performance. If you were honest and cared about the clients spending money with you and simply kept people in the honest loop of what is going on you wouldn’t have 100’s of bad reviews. I will even go as far to say that if you were to actually reach out and give even the slightest expectation of customer care that was backed up by as promised delivery..I will delete this and write a glowing review. The last thing I want to do is take the time and emotion to take this legal.
Erika Maurer
May 14,2021I’m obsessed with the kit I ordered. In love! My Ironman is May 23rd and I have my heart set on racing in it. Love The Pain has taken longer than expected to create and ship. However, they are working with me to get it to me on time. I appreciate their help and can’t wait to get my kit!
Wk
May 14,2021If there were negative amount of stars to select~~> it would be fitting. I have been asking about the order I placed in Feb —- the response has been I will see it in 7-10 business days. This last inquiry was 30 days ago. My order number is #LTP13076. I support small businesses and have been patient especially during this pandemic—— but this is extreme. Please refund my credit card.
DiMaggio
May 13,2021SCAM ! 1 Star is too much... They don’t ship your order and no refund... When you ask them , you get a standard answer saying « soon »... Some people are waitin since 2019... Stay far from this company... big scam !!
Marcin Peplaj
May 11,2021I placed my order on September 15th, 2020 for two bicycle bib shorts size xl. My order number is #LTP 11955. I paid for my order with a credit card and it was charged the same day with the amount of $174,47. Since then I wrote to Pain Hunter 3 (Love The Pain) trying to resolve the problem of not receiving my shipment. Here are some of the answers that I have received: Apr 26, 2021, 10:52 PDT - Your order is finishing sowing production Mar 16, 2021, 7:18 PDT - Your order will be shipped on Monday Jan 22, 2021, 12:26 PST - Your bibs did not pass quality check and had to be remade Dec 22, 2020, 14:37 PST - Your bibs are almost complete Dec 9, 2020, 12:31 PST - We are currently working hard on your bibs. We had a quality assessment problem .... My order remains unfulfilled and they have stopped responding to my emails (have double checked trash emails and spam :) )
Penny
May 10,2021Australia's beware! I ordered in Jan 2020 and been refused a refund for over $1,000 spent on items. I was forced to order a kit from Wattie Ink who are also based in the US who shipped a new kit for me within 7 business days for my ironman event. Still to this day no refund and no gear. Love the pain are beyond useless and borderline fraudulent, however 5 stars for Wattie Ink!
MT
May 08,2021This absolute joke of a company really doesn't even qualify for 1 star but we can't give them zero or that applicable amount of negative stars. They're without a doubt a fraud and will not deliver your products. They will forever be "shipping later this week" or "responding by tomorrow" 6 months after my order was placed they finally stopped responding to emails so I am in the process of talking with my bank to get a forced charge back started. Apparently Love The Pain thinks they don't need to follow the laws put in place by the Federal Trade Commission "By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days. The shipment “clock” begins when the seller receives a “properly completed order.” That includes your name, address and payment (check, money order or authorization to charge an existing credit account — whether the account is charged at that time or not). If the seller doesn’t promise a shipping time, and you are applying for credit to pay for your purchase, the seller has an additional 20 days (50 days total) to establish the account and ship the merchandise." For anyone looking to purchase from this company I would suggest throwing the money you planned on using for your purchase in your fire pit. At least you will get some form of return on that investment as the flames will give you some warmth for a few seconds which is a lifetime more use than you will get from products that you will never receive.
Donald Jackson
May 07,2021LTP 10787 ordered May 2020 and still haven’t received. I understand the delays due to challenges, yet the multiple excuses as to the countless delays and failed business correspondence/communication. Have left me with few options. Im still holding on to hope that items will eventually arrive. Disappointed in business and services they provide...
Tiffany Skaggs
May 26,2021Ben at Love the Pain has been amazing to work with! When my team jersey didn’t arrive in time for my first tri, Ben hopped on a zoom call with me and went to work on a design I would love and assured me I would have it in time for my race! I can’t wait to look awesome during my swim, bike and run!!! Fantastic customer service from a USA company!!!💕