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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
SBM
Apr 11,2023Lovethepain.com is a scam website. I placed an order at the start of November 2022. They rarely reply to emails and when they do it is conflicting advice (your order is processing, your order is about to be sent, your order is going into production, we need you to re-confirm your address). It is a SCAM plain and simple. Do not order from this company. Immoral, unethical, preying on the goodwill of athletes.
Trek Bicycle Store South Naple
Apr 02,2023I ordered a trisuit in October 2022 for more than 300 USD for an Ironman event I had in March! 2023. You would think 4 months would be enough time for them to prepare the trisuit right? AWEFUL its been more than 5 months! I have trying to contact them and they just do not respond, I have requested through their chat online, website and email a reimbursement or a specific date and just do not receive any response. If you can't deliver an order, just return the money. Why the heck do you take such a long time? I also contacted them for an expedited delivery and they charged me 00 USD FOR this and still after 5 months have not recieved anything, not even an email!!!! this is a FRAUD! Terrible company, Terrible service, Terrible communication it just SUCKS!!! DO NOT PURCHASE ANYTHING FROM LOVE THE PAIN
Waldo Malan
Mar 16,2023I should have checked Trust Pilot before ordering. I placed an order on July 25, 2022, and paid in full for the products plus shipping. Now 7 and a few months later I still am waiting for delivery. POOR SERVICE. We all understand production delays and various other stuff that can happen, but there is literally NO COMMUNICATION from their side! I have the online chat open permanently on their website, and other than the occasional bot response... no chat, no communication, no nothing. I have sent over a dozen emails, some of which got responses like "we will be shipping soon" ... alas! I see that "soon" is a relative term for this company.
Popo Lee
Mar 10,2023I ordered a trisuit sometime in March 2018 for my first Ironman event in November 2018. You would think 8 months would be enough time for them to prepare the trisuit right? NOPE! They took over 6 months to deliver, that too because I messaged them about it. After a lot of messages, they wanted to 'sue' me because they said I was rude. WELL HELLO, if you can't deliver an order, just return the money. Why the heck do you take such a long time to sew a trisuit? Is it made of gold? and even after receiving the trisuit, I didn't feel good to want to wear it - only cos I had a terrible mental and emotional experience with LOVE THE PAIN.
West Willmore
Feb 08,2023There are some major operations/ownership issues with this company. They do excellent in Marketing, but can't fulfill orders. They make amazing products (I do own a tri-jersey and it's awesome!), but expect to wait for 5 to 6 months. Custom orders should take around 1 to 2 months, not 5 to 6. It's sad because triathlon athletes do need to receive their orders in some sort of timely manner. By the time you get your order, your race will be over. Processing a refund and/or getting your money back may need to go through your credit card company. I ended up placing another order for some swim jammers, and now after 4 months, I can't wait any longer. The order was placed in August. It's now February.
Constance Ho
Jan 27,2023Absolutely painful scam. Unless you love the pain, do not ever purchase from this company!
Christoph
Jan 17,2023einen Anzug im September bestellt. Am Anfang schon Probleme in der Kommunikation. Ich hatte einen Custom Anzug mit Sponsorlogos. Die Logos habe ich auch gleich in gewünschtem Format geschickt. Als ich nach ca. 3 Wochen gefragt habe ob alles passt, haben sie gesagt ich muss doch noch Logos schicken. Habe ich dann nochmal gemacht und den Erhalt bestätigt bekommen. Ein paar Tage später habe ich ein Mail bekommen, die Logos zu schicken. Also ein drittes Mal geschickt. Und so ist es weitergegangen. Mittlerweile sind 4 Monate vergangen und auf Nachfragen per Mail oder Chat wie es mit dem Anzug aussieht wird einfach nicht mehr geantwortet. Geiles Design nützt leider auch nichts, wenn der Anzug nicht geliefert wird. Ich hoffe ich kann noch eine positive Bewertung abgeben sofern der Anzug kommt. Aber der Service und die Kundenkommunikation sind unterirdisch.
Paul Eastman
Jan 12,2023Order Placed...and NO response after 6 weeks...still waiting. They offer massive discounts and HEAVY marketing (60% off) but don't be tempted...very POOR customer service - and so far I have not received my order and have paid in FULL. WOW - how can they remain in business? And - now I find SO many other customers have experienced the same poor service - I should have checked Trust Pilot before ordering.
JAVIER CERECEDO RODRIGUEZ
Jan 11,2023Everything is wrong with them. They take your money and wont send your order. Most of the times they wont reply, and if they do, they tell you that they will be back to you, they never are. Avaid them at all cost. I still don´t know how they are not legally shut down.
Caleb Sterling
Jan 01,2023TAKE YOUR MONEY ELSEWHERE...NOT WORTH THE HEADACHE! My purchase was placed on Oct. 30th, 2022 at Love the Pain Web Store. There was a 50% coupon available and I'd been thinking of purchasing from LTP before, but couldn't justify a $350.00+ price tag, per item. When I placed the order (Be Awesome Today Men's S Trisuit) I was informed the item was in stock, at the outlet, and ready to ship by the LTP staff. The product had finished production, and I should expect the receive the item within 6 weeks, top. Well, fast forward almost 12 weeks to December 3rd, I requested an update by e-mail, to which I was told it would ship by Dec 12th. I requested two updates thereafter and received not response from LTP staff. Because of this I submitted a dispute with my financial institution for failing to receive my merchandise within the specified time-frame. LTP staff sent a scathing e-mail...["You made a credit card dispute??? Why would you do such a thing??? This is not ok. You ordered a hand made garment which is being made now. Lead time is 6-8 weeks as posted without delay. our suit was to ship Tuesday. We will be forced to place you in collections for the amount disputed, fees, and losses."]. my response: ["This order was placed on Oct 31st, which you replied to a estimated 4-6 weeks working time, in writing. Additionally, I asked for an update on the product on Dec. 3rd for which you replied it would be shipped on Dec, 14th the Tuesday after my inquiry. After that nothing else was said nor was the product shipped. Out of good faith I waited an additional two weeks and requested an update, to which I received no response, so I submitted a dispute for not receiving the product as promised, in writing. I’d rather, at this point, you can keep the item, and cancel the entire order. I do not wish to do business with you due to your unprofessionalism at this point in the relationship. It’s interesting that it took a credit card dispute to get your attention and I’m just happy to cancel the order and you provide a refund, after which I’ll be happy to cancel the pending litigation."] - Additionally, LTP finally sent the product and I received it today. A couple things...I'm so glad I did not pay full retail ($350.00) for this item! The quality is not what I was expecting and feel the product is far less superior than it's competitors (i.e. Eliel Cycling, Spaero, Trimtex), all of which I own TriSuits from. 1) The stitching is sub-par to what I would expect from a "high-quality" piece in that I can see both pieces of fabric through the stitching and the fabric is separating. 2) the piece wreaks of smoke, yes! As in someone smoked during the production process and failed to at least wash the garment. 3) The chamois pad which is built in is poorly sewn into the suit and does not fit/form well to the body from front to rear. 4) The fit is not exemplarly of a high-end tri-suit (I race in Tri-Suits often!). The leg grippers are extremely tight around the thigh and the arm sleeves are also very tight and constricting. I wear a size small from competitors and have never run into this situation. 5) The zipper is a YKK 2 zipper, but there is no protector which separates the zipper from skin contact. This makes for uncomfortable wear and the zipper continually rubs against the skin. Overall, do not give LTP your business unless you want a sub-par product. Spend your hard earned cash somewhere else. I am throwing away the LTP trisuit because Ben Haas most definitely not take this product back and I'm ok with that..I know for sure I will not recommend this company to my fellow racers. UPDATE: Since having this product, it has completely fallen apart and the materials are completely destroyed from a few washes. It’s disintegrated and the materials are extremely thin. 4/16/23
Johan Liefvergren
Nov 23,2022I made an order on 29 November 2019. I have now been waiting for my order for 3 years. I have told them it’s unacceptable and that I want a refund, but no reply and no refund. Never order from this company, they’re a scam.
Fran Gallego
Nov 10,2022Aconsejo no comprar nada, llevo 2 meses reclamando un pedido y no tengo noticias despues de enviarme un numero falso de seguimiento de una empresa de transportes que me indican que no tienen ningun pedido de esta empresa…es una estafa.
JustSay BK
Oct 30,2022Love the Pain is a rip off. I made a big custom order in February and I still have not received my order. Numerous calls and texts go unanswered.
Frank
Oct 28,2022SCAM Don't spend your money on this scammer! Still waiting my package from Jan-2020 Where can I find my order ##LTP9884?
Sarah Alexander
Oct 26,2022Buyer beware. Its been over 7 mths since i gave them my money for two items that havent even been made or shipped and all my emails in trying to get items or a refund gone unanswered.. dont go near this brand unless you want to lose your money
Hannes Obergasser
Oct 14,2022Produkte schauen zwar geil aus, Qualität ist so lala, Größen variieren stark. Versand läuft über einen asiatischen Verteiber, bei Rückgabe muss der Käufer die Versandkosten übernehmen. Nicht zu empfehlen.
Matt Fitzsimmons
Oct 06,2022It’s now a year and a half since I ordered. Still no top. Have sent countless emails with no reply and / or broken promises. These guys are scammers.
Paul Montesi
Sep 29,2022Ive ordered a road top some 30 days ago, took 2 weeks to track, finally got notification a week ago to say it was delivered 2 weeks ago, have not seen it, there is no signature, no evidence or information about the carrier. I think I have been ripped off. Whar a disaster. Still waiting.
Customer John
Sep 25,2022I bought a shirt from Love The Pain a few years ago and it has been, by far, the best cycling jersey I have ever owned. I've been riding and racing since 1987 and have worn a lot of gear. Beware of knock offs like "Most Pains" different company. LOVE THE PAIN is the real deal and excellent quality!
MJ M.T
Apr 13,2023They are a SCAMMING disorganized and unethical bunch of CHARLATANS. Please BEWARE, you will not get your merchandise and definitely not in an appropriate timing (if you lucky). I lost $475 on a kit, that Ben& co. just refuses to deliver or refund. Please support legit business with hard working people. This one is NOT one of them!!