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Lucky Rentals provides the lowest priced car, campervan and motorhome hire in New Zealand. No age restrictions and zero excess available. Start your adventure now!
Reviews 277
customer
Jan 02,2025Nous avons vécu un bon séjour cependant plusieurs points qui ont été décevant : - le jour où l'on récupère le van nous avons eu trop peu d'informations sur comment il fonctionnait. On nous dit que 3h de route permettent de faire tenir le frigo 2 jours mais pas du tout. - nous avons dû faire demi tour au bout de 5 minutes parce que le garde boue était complètement détaché - les draps étaient sales (poils/cheveux) et incomplet (il manquait 2 taies d'oreiller) - en milieu de séjour nous rencontrons un problème avec le van, la solution proposée avec l'assistance ne correspondait pas du tout et nous obligeait à perdre toutes nos réservations déjà payées. Nous avons dû nous débrouiller par nous même. -très peu de rangements dans le van, van réglé sur la langue japonaise et impossible à changer d'après le personnel.
customer
Jan 01,2025Kind and friendly staff but the worst camper we have ever hired. I have told the manager what we were dissatisfied with as follows: van- GAB936 - dirty inside camper (I took photos to prove this if you want to see them), filthy cushions on bed, most thin bed cushions so we could not sleep the first night and had to purchase a blow up mattress and pump for rest of trip (14 days) and put it on top of filthy cushions, passenger seat had spring collapse on left side so wife had to ride with a rolled up towel on under her left leg, privacy blind at back would not close properly, stereo could not pick up channels clearly, filthy floors, drawers, and old and tired inside. We were very dissatisfied. I would have called the company “Unlucky campers” and you should be ashamed of showing us a lovely camper in the photos online but giving us a dirty and tired camper on pickup which I told Ashish on collection. Mechanically the camper did well and we had no engine trouble so it did drive well.
Renee Holmes
Dec 27,2024The most amazing and easy experience. Beautiful staff. Would highly recommend and would definitely go with this company again. Shout out to Shontelle who we dealt with, she is an incredible human and made our wee experience so much better. Appreciate you and the team. Much love the rugby girls x
Blandine Mandrillon
Dec 23,2024I received a parking fine (which was unfair in the first place, as I had paid for parking, but anyway). From the agreement I signed, I knew that the company would charge me a $50 extra fee if the fine was paid by them (which is clearly excessive). This is why I specifically asked them whether I should pay the fine myself, even though I was contesting it. They told me no. So, I didn’t pay and query the fine. However, they eventually received the fine, paid it immediately without informing me first (even though the due date was 15 days later!), and directly withdrew the money from my account. I find this behavior completely unprofessional and dishonest. I would never rent a car from them again. Not recommended!
florence
Dec 19,2024Van extrêmement sale . Il y a des limites même si nous avons choisi un vieux van .Toilettes pleines d’urine au départ que nous n’avons pas vu au Check in . Vaisselle très très sale . Douche solaire déchirée et moisie . Draps et serviettes puantes (Nous avons été obligés de les relaver avant de les utiliser ) . Tous les occultants étaient déchirés.Les portes poches aussi . Et en plus quand on est arrivé on a appris que le van n’était plus self container à partir du 07 décembre 2024 alors que sur notre réservation il était bien noté qu’il l’était.5 jours à être obligé d’aller au camping .
Ingrid Mayer
Dec 16,2024Friendly, patient and helpful on the pick up in Auckland. A power fall out occurred, thank God at a Caravan Park, served and fixed (a loose battery connection) by a local mechanic informed via the emergency call number offered by Lucky Star, treated it as a mechanical issue not on my expenses. The vehicle, a Toyota Vellfire, was comfortabel and well equipped as a small camper, all very clean. The car served reliable over 4.000 km. No worries at the drop off in Christchurch, friendly staff. I would decide for Lucky Star again!
customer
Dec 11,2024Aardige mensen De campers zijn wel gedateerd en hebben veel kilometers op de teller. Maar wij hebben geen problemen gehad met die van ons.
Danny McKay
Dec 10,2024Lovely, clean, functional and comfortable van Amazing value - so much cheaper than their competitors. Fridge cable had broken during our trip, quickly sorted by the Lucky rentals team on the same day Recommend!
Soreya James
Dec 08,2024Amazing service from start to finish, thank you, will definitely rent again
Marie-Christin
Dec 07,2024All good and easy
Forrest Lin
Dec 05,2024Terrible company. I didn't read through their terms and conditions where it in fine print mentions their non-refundable deposit unlike other NZ rental car companies. I emailed the cancellation before they even came back with the confirmation. Regardless, I couldn't get my money back. Terrible company. Terrible and deceitful terms and conditions at the end. Rent somewhere else.
Piotr
Dec 04,2024Old cars, but well prepared, for this price you dont get anything better. Compare to other companies you just overpay.
Vincent
Dec 02,2024They gave me another campervan than the one I booked, introducing me as an upgrade but clearly a downgrade ahah. Their terms and conditions are unilateral, just cry if you have signed it… They are lucky (rentals) that all campervan hirers are disgusting scammers
customer
Dec 01,2024When we did our vehicle induction with one of the Lucky Rentals employees, they gave the gas bottle a shake and said it was fine and about halfway full. We didn't question why we weren't given a full gas bottle as we assumed that was standard practice. We had a 16-day road trip of the NZ South Island, staying at powered sites with shared camp kitchens, however had three nights booked near the start of our trip at Mount Cook NP at a non-powered camping area. We arrived and used the gas bottle for the first time to boil a small pot of water and the gas turned off. The gas bottle was not half full, but on empty. We could not cook any of our food and was told by the company to drive to the nearest town Twizel (47 min drive) to get a refill. This was not an option for us as we wanted to enjoy the full length of time, we had booked at Mount Cook plus the wasted fuel costs. After persistently negotiating with the company, they did finally agree that if we kept a receipt of the gas bottle refill purchase, they would reimburse the price. At the start of this conversation, they were not willing to accept fault, but glad they made this concession. We ended up cutting our trip short by a day cause our food started to defrost and we couldn't cook. So we headed to Twizel and guess what? There were no gas refills in the town available. We ended up not purchasing any refills for the remaindered of our trip because we were staying at powered sites with camp kitchens available. Upon return of our vehicle, we explained our gas bottle debacle to one of the employees who said 'oh we have full gas bottles here for people to take upon their van pick up. You should have been given a full gas bottle'. So annoying.
Andrea
Nov 27,2024Fast and easy communication. Nice and tidy car. Helpful staff. Nothing to complain about at all. We had a good experience and a very nice trip! Thank you Lucky rental
Maarten Stoltz
Nov 20,2024Wanted a lot of space, not a brand-new car. Got a perfect 7-seater with loads of space. Great service, for a very decent price. If you're not after a shiny new model, Scotties can help you out.
Ward
Nov 20,2024The explanation we got with the van was beneath all standards. When asked how to dispose of the greywater, we were told to "just put the hose on". We had to find the button to activate the disposal ourselves when doing this for the first time. When asking if the fridge also worked on the gas, we got a positive answer. After a couple of days off-grid, we in fact noticed that our fridge stopped working because it in fact is not working on the gas when standing off grid. We were not familiar with the automatic gears that also have the 3 and 2 options so we asked for some explanation but were told "not to worry about it". It was only 2500km later that we found out we were driving in 3rd gear all of the time! Next to this explanation being beneath all standards, we encountered a leak in our water storage for which we spend half a day of our holiday at a garage trying to get it fixed. The only thing we were lucky about is that we managed to not lock ourselves out of our campervan these three weeks as none (!!) of the doors could be both opened and closed from the outside. The door on the drivers side could be closed from the outside but not opened, and vice-versa for the door on the passenger side. In summary, I would recommend to not book with this company but pay a bit more at another company for a decent campervan.
Hilary
Nov 19,2024Generally, the vehicles are very good for our purpose - travelling quickly and with good fuel economy. The minor issues that we have experienced include - saucepan too small for a two -person meal, fridge failing ( not sure if it was operator error or fridge fault, electric sliding door occasionally having a problem shutting, no gas to get started with, not enough bedding for cold conditions. Otherwise very good.
customer
Nov 08,2024The following points relate to the vehicle itself: - The tires were under-inflated when I picked them up - The engine light comes on in the morning when the engine is cold - Fan/cooler makes a lot of noise in the morning - Front left light defective - The entire left side squeaks when braking - Left side mirror constantly falls down - Windshield wipers do not wipe well - Windshield full of stone chips when taking over the vehicle - Vehicle has not been properly cleaned inside (cobwebs) or outside - Mileage at takeover: 390'000km In addition to the very outdated kitchen equipment, there are the following defects in the furnishings: - Ceilings are moldy - Fridge lock is defective, causing it to open while driving - Gas stove does not work properly - Window frame is defective and pops out of the holder when opened - LED interior lighting defective - In general, the vehicle smells very bad
791 Wairakei Road, Christchurch Airport, 8053, Christchurch, NZ
http://www.luckyrentals.co.nz
Eimear
Jan 02,2025Great customer service in Auckland, Christchurch and online. Made extending my rental very easy and relaxed. I really loved my van and had an amazing time as it was perfect for what I needed to travel solo.