To leave a review you need to be logged in
At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Landon
Nov 24,2024Fast and efficient on time delivery!
Chad Gutstein
Nov 24,2024Booked them to transfer luggage from LA to London. They were to pick up on 11/21 from 1-3pm and deliver to my hotel in London no later than 12/1. On 11/21, no one showed up bet 1-3. When we called, we were told they would be there by 7pm. When no one showed up, we called and only were able to speak to after hours messaging. We emailed and got a response full of lies. 1. They claimed they don’t deliver on weekends. Then why did you charge me $400 to deliver my bag in London on a weekend? 2. They then claimed there might not be time to send it anymore. 3. They provided NO reason for why they took the booking if they knew they couldn’t deliver it on weekends. And no reason provided for why they didn’t pick it up. 4. They also said they couldn’t guarantee it getting to London on time anymore when I asked if they could deliver on 11/29. They said there wasn’t enough time to guarantee it arrived (a week? To London?). They ‘offered’ to refund the cost. You think? Offered? How about you automatically refund the cost? Meanwhile, I’m now stuck bringing a large extra bag with me all around Peru and then to London. Obviously I cancelled this poorly run scam of a service. 5. Then, on 11/22, guess who showed up to pick up my bag? DHL! And guess why? Because DHL received the order from Luggage Forward THAT SAME DAY! And, DHL said ‘of course we deliver 7 days a week and your luggage would be on a flight to London tonight.’ This PROVES that Luggage Forward are liars.
Joe
Nov 23,2024Excellent pick up and delivery service. Experienced and knowledgeable staff. Absolutely no issues with anything. Would recommend this service to everybody.
Doreen Wos
Nov 22,2024Easy and smooth process! We were traveling around Europe for a bit before sailing on a transatlantic cruise. I didn't want to lug an extra suitcase around. This was the perfect solution. Our suitcase was in our stateroom when we arrived.
Ted Sonnenschein
Nov 21,2024Everything worked perfectly and my luggage got to the right spot ahead of schedule!
Leo Philbin
Nov 20,2024You cancelled the move to Europe. Then, you did not fully refund the charge for that half of the trip. The part coming home was flawless Leo Philbin
Georgianna
Nov 20,2024I was satisfied with the first part of my luggage forward experience. My luggage arrived to my stateroom on my cruise on time. When I disembarked from the cruise I was not exactly sure how to proceed. I was told someone from Luggage Forward would be there to meet me. I had to go and search for the person meeting me. They were not positioned in a clearly marked place. A little panic set in. Finally I found them and handed my luggage to them.Everything went smoothly after that.
Susan D
Nov 19,2024They picked up on time, provided complete instructions, and there was a 'help' e-mail that I could contact with questions.
Keith
Nov 19,2024I'm not very tech savvy so it was a little difficult to navigate the shipment online but once I was able to talk to a "live" person, the transaction was seamless. Thank you!
CGC
Nov 19,2024Trustworthy and Easy to Use. This was my first time shipping luggage, and I would do it again. Luggage Forward made it easy.
Paul
Nov 18,2024They picked up on time and delivered early. All went well. Itay to usa
Linda
Nov 17,2024Well organized with sending out labels for suitcases. Pickup was as scheduled and delivery went fine. Would definitely use again.
Teresa
Nov 17,2024Loved the convince of this service. First time I have used it and you have me as a customer !
Ellen Magcamit
Nov 17,2024Very honest staff Will do it again !
Faith
Nov 17,2024The staff made process easy.
Gary M.
Nov 16,2024Every thing explained and on time. Great service.
Daisy
Nov 16,2024We did not need the luggage after cruising so sending it home was effortless for us
Diane
Nov 16,2024Luggage arrived on time. Tracking was great
Julian
Nov 16,2024Our luggage got to our hotel long before we did. It was safe and sound in perfect shape. The service worked wonderfully!
Brian
Nov 26,2024From the time of booking my request until the time I received my return luggage, was simply excellent. No issues and staff very friendly. This is my second time using Luggage FWD and will not be the last. Very happy with the service.