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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Roberta
Dec 14,2024Came when they were supposed to. Luggage arrived safely and secure at both ends.
RM Earl
Dec 14,2024I have booked with Luggage Forward something like 15 times, and it's always been a good experience. About six months ago, a shipment was late and Luggage Forward honored their "double your money back" guarantee; I received a great deal of credit which I used for this trip. Booking is easy, and it is wonderful to travel internationally without any checked baggage!
Ed
Dec 14,2024Everything was right on
Kathleen Lamb
Dec 14,2024Everything worked smoothly, from pickup to delivery. Compared with my husband’s airline experience for the same trip, mine was seamless and stress free. His was a total nightmare. He almost did not receive his luggage for our cruise, and this was leaving home a day early! Too bad he didn’t follow my good example!
Adrian
Dec 13,2024I really love the experience to have my suitcase picked up and arrive on time for my cruise. I don’t have to carry suitcase through the airport or any delays or loss luggage. I will be traveling next month again and will be using the service again.
Linda Mellor
Dec 12,2024Online request went smooth and easy. Had suitcase picked up after I left hotel. Everything went well. Picked up at 13:00 hours Thursday and surprisingly arrived on Sunday! So quick no hassle. This was an international journey of 9600 km . I have used this company numerous times and love the customer service
Catherine Pieters
Dec 12,2024Perfect from start to finish. We sent a suitcase to and Paris from Palm Beach Gardens FL. Everything worked according to plan.
Henry Randall
Dec 11,2024Great job getting our large suitcase to Tokyo.
STEVEN LORBER
Dec 10,2024It was very easy to drop off the bags at the end of our cruise. I would recommend the service without reservation. Two things that lost one star. First, while all three bags arrived at our home at the same time, they took three very different "routes", all in different cities until they reached my door. Also, the luggage was absolutely filthy. I can't even imagine how this happened. I needed to clean the luggage before I could bring them into my home. It is likely a shipper problem, but it's worth mentioning
Roxanne Richards
Dec 09,2024As parents of the groom, it was a big risk shipping all of our wedding gear in advance of our arrival. (Imagine!) Luggage Forward’s clear instructions meant for a smooth shipment, with the bag arriving well ahead of us. The company helped relieve our anxiety, too, when an errant customs form came our way! It made our trip so much easier. Highly recommend it when you want to reduce your baggage along the way.
Jackie L.
Dec 09,2024Great idea to forward our cruise luggage and it worked well for us! It was wonderful not having to drag our big and heavy suitcases around. Instructions were good, pickup was on time, and tracking our suitcases after pickup was fun! We clarified a few things with customer service - items we could or could not pack and confirming our cruise luggage tags needed to be on the bags - and each person we spoke to was great!
Michael Pearson
Dec 09,2024They picked up when they said and delivery was prompt. It was worth it not to drag luggage all over the airport.
Patti
Dec 07,2024Our suitcase was picked up from our home and delivered to the ship on time. It was great to have most of our things shipped ahead without us having to carry it all, as we are senior citizens, and neither of us are supposed to lift anything heavy. When we disembarked, the Luggage Forward rep was right where we expected to find her, and it was easy to hand off the bag. The suitcase arrived back at our home before we did! I was very happy we used the service.
Robert
Dec 07,2024Pick-up was prompt and seamless. Delivery on time. Luggage was totally underaged, contents in tact. Thanks again for another great experience with Luggage Forward.
Brenda
Dec 07,2024Didn't have to drag luggage around airport!
Sandi
Dec 06,2024No waiting for luggage to be delivered to our stateroom. My only “complaint “ was the unknown. How do we find the person picking up luggage at the terminal? Is it possible to negotiate a specific area to find and deliver to?
MB
Dec 06,2024Luggage was picked up from our house arrived at stateroom on Sky Princess, with no worries or troubles
Kyle Warendorf
Dec 06,2024Over the last 4 years I’ve used Luggage Forward 5 times. Domestically, on 3 trips to Florida arrived both at my hotel and back home without incident. Internationally, my luggage found its way to my London hotel and back smoothly. Most impressively Luggage Forward was able to get my luggage to a private game reserve in the middle of the South African bush exactly on time. The customer service is amazing. They’re willing to accommodate changes in dates and number of bags mid-trip easily. I highly recommend using Luggage Forward.
George
Dec 05,2024You folks are swift, efficient, and friendly. What could be better?
Ira
Dec 14,2024Luggage Forward worked as promoted. However, didn’t realize how enormously limited we would be in terms of what could not be packed. Understand items like aerosols and lithium batteries, but stuff like toothpaste, otc medicine, any liquids or powders do not make sense and forced us to bring in carryon and to adhere to the one quart limit, which was problematic for a 3+ week vacation.