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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Donald
Oct 01,2024FedEx came and got it on time. The luggage was deliver back to me in four days after docking. I am older and traveling is not as easy as it used to be. This gives me the ability to travel.
Barbara
Oct 01,2024Your drivers arrived exactly when they said they would. Our suitcase was in our room shortly after we When we got off the ship your representative was there in plane sight to collect our luggage. Our suit case arrived home days earlier than we thought. We are so happy with your service.
Nicole
Oct 01,2024Great service! Made our pre-extension with Viking more enjoyable. We arrived at our cabin on the cruise ship and our suitcases were waiting on the bed for us!
Richard
Oct 01,2024Efficient reliable delivery.
Ana
Oct 01,2024One piece of luggage had a big hole in it, we had to replace it. The other piece, a brand new “Away” luggage had a number written in magic marker that we have not been able to get off. Not sure why anyowne would have to write on it! But they arrived on time which is critical!
Christina
Oct 01,2024Luggage was picked up and delivered on time. We had a problem with the lock and called Luggage Forward. They answered the call and helped us.
William
Oct 01,2024prompt delivery
Linda Prillaman
Oct 01,2024Having received my luggage on time and not stress about it is a huge plus!
Kyle
Oct 01,2024Easy and effective
Harlee
Sep 30,2024Luggage Forward took away all the stress of traveling internationally with a toddler and lots of luggage. So grateful they exist! They made it all super easy.
PI Chotin
Sep 30,2024It was effortless. All went well & received my luggage 3 days early.
Nettie Spiwack
Sep 30,2024Shipping was easy. I chose dropoff at UPS. In the past have used the home pickup, but this time wasn't going to be around.
Wayne
Sep 30,2024They are on time and reliable. We used them many times and we will use them always.
Brad
Sep 30,2024Good customer service
Ray Traynor
Sep 30,2024Luggage was picked up on time and was waiting for us on the ship
HAP
Sep 30,2024There were issues getting bags to Barcelona for a cruise, so we canceled that leg of the plan. When we arrived in Civitavecchia (the Rome port) the representative was nowhere to be found. No other passengers used this service, and the ship's agent was clueless as to where to find the company representative. Calls to the USA number went on hold for more than a half hour, as did a call to the Italian number. Finally one of the port agents used an unlisted number to find the courier, who arrived a hour later. Basically very poor service. It isn't clear why Cunard recommends them. A miserable experience. Avoid at all costs.
Lynne
Sep 28,2024This was the first time I used Luggage Forward and was a bit unsure of the results, but they were very positive. The rep was at the cruise terminal to get my bag as I exited from the ship. It was a holiday weekend, and I chose a later date to receive bag, but I actually received it a day earlier.
Ann
Sep 28,2024On-time pickup and earlier than expected delivery. All good.
Barbara Douglas
Sep 28,2024Our luggage was delivered extremely early and dropped off at the destination point, but unfortunately in Arizona which was 114 degrees the luggage sat outside in the heat. I had to have another person the next day go and retrieve the luggage. Other than that the process worked.
Rhonda
Oct 02,2024The service was great from beginning to end. Our luggage was picked up on time and it arrived in our cruise cabin the day we boarded the ship. I loved being able to track the suitcase as it shipped. I will use this again.