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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Peter
Sep 18,2024Fast, reliable service, luggage got there 1day early. Delivery driver however,just left the luggage at the front door, didn't even ring the doorbell to let us know that it's there. We were home,so we just noticed it later.
Hugh
Sep 18,2024The only thing we didn’t like was the tracking was not kept up to date. Everything else was great.
Barbara
Sep 18,2024Every thing was as promised. Even though there was a major hitch, it was more my fault. You went over and above to solve it
Steven
Sep 17,2024As promised. Couldn’t be easier. Thank you!
Patricia Donnelly
Sep 17,2024Fantastic company. Reliable every time. Great communication and sweet people. Wonderful service through and through
Charles
Sep 17,2024Our luggage that was shipped to the Four Seasons from Home arrived luggage was dirty and luggage straps were extremely soiled. Not sure I will ship luggage again
DJR
Sep 17,2024They made the whole process to and from seamless. Worth the money for the convenience.
Bruce
Sep 17,2024We were doing a short pre-cruise program in Prague before our 17 day cruise out of Rome. We appreciated the chance to just live out of our carry-on for a few days in Prague, fly to Rome and reunite with our main luggage bags when we boarded the ship and opened our stateroom door. The process with Luggage Forward was an easy, step by step experience. We were provided updates until our bags were handed to the cruise ship on embarkation day. It was a great way to travel international and intra Europe.
Margo
Sep 17,2024Some confusion at the beginning, but they made up for it by getting our bag home several days early!
Visse Wedell
Sep 17,2024Always a pleasure receiving bags on time and without stress. Thank you, Luggage Forward!
K.O.Maguire
Sep 17,2024since you lost luggage and we almost had to leave on viking cruise with out luggage and only saved when viking went looking on other viking ships for suitcase, have to give a bad review.trip from Scandinavia both ways was great in '23 but this was not and coming back, having to sort out mess of luggage at I think NYC port authority a mess and then take luggage to your people a pain. I use a wheel chair so....all fell to strong husband. we have pulled out anymore big trips anyway. just so much really hard for me.
Richard
Sep 17,2024Luggage was waiting for us at the ship. It came home to us in good condition and on time.
Dan
Sep 17,2024quick easy service
Fernando
Sep 16,2024Great service and superb communications.
Dr A
Sep 16,2024Made sending my golf clubs ahead to Ireland from USA easy Provided email updates and tracking Clubs delivered in 2 days I’d use them again
Sam
Sep 16,2024The representatives of Luggage Forward were responsive, professional and helpful! They made the process pleasant rather than difficult.
Dawn Cahn
Sep 16,2024The customer service on the ship was amazing. It was so easy and my luggage was home fast.
Patricia Spears
Sep 16,2024Seamless pick up and delivery in both directions. Just expensive.
Kenneth
Sep 15,2024Simple and easy pick-up and delivery, However our bags were totally destroyed. Handle was torn off one bag and the other terribly soiled, it was also written on with a marker with what appears to be a reference number. Neither bag will ever be able to be used again. Would not again use or recommend the service.
Dotti
Sep 18,2024Luggage Forward was wonderful. Everything about the transaction was great. Easy to set up online, receiving the luggage tags, installing the luggage tags. Company rep on site - RCL cruise ship. Julia was super friendly, explained everything and corrected a couple of mistakes I made with ease. Any company would be lucky to have her working for them. When we left the ship, our luggage was brought through customs by a porter and Luggage Forward people were right there to take it from us. Easy. Tracking information was sent to us during all phases and the luggage was at our front door 3 days early. Fantastic company.