To leave a review you need to be logged in
At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Stephanie
Sep 27,2024Luggage Forward made everything easy. They did what they said they’d do.
Roger
Sep 27,2024On time - pick-up, transferring luggage at cruise terminal, delivery to home.
Joanne
Sep 26,2024Seamless efficiency! Picked up on time, delivered to ship, picked up from ship and delivered back to our home! Best service!
Gd
Sep 26,2024Absolutely appalling my bag went to an incorrect address and after being told this was escalated and id be called back within a day I got no reply. I had to spend hours myself with ups to deal with this and still four days later no reply from luggage forward. I will never use this company again
Dennis Shanahan
Sep 26,2024Extremely convenient and easy to use. However the cost is quite high.
MB
Sep 26,2024The experience to ship our our suitcase home from Norway was easy. However, the cost and limits on what could be packed inside made shipping internationally not as worthwhile as expected.
Pierre
Sep 25,2024Pick up on time bag on the ship as promised it was the service I wanted and needed thanks
Lewis
Sep 25,2024Luggage Forward contacted us as soon as they received the communication fro Oceania Cruises, mapped out delivery of luggage and kept us informed as to the location of luggage. Luggage was delivered ahead of schedule.
Robert Herron
Sep 24,2024Everything done exactly as proposed. Pickup smooth and timely, delivery way faster than contemplated (things delivered to my hotel several days before I arrived). Very satisfying experience.
Alice Krieger
Sep 24,2024Very efficient, reliable, on time and excellent communication.
Leah
Sep 24,2024Great service!
Cynthia
Sep 24,2024You made traveling easy. Luggage was delivered on time as promised.
Thomas
Sep 24,2024Picked up on schedule and delivered exactly as requested.
Carrie
Sep 24,2024We were on the Ultimate World cruise and LF helped so many of us with our treasures and our necessities for the 9 month adventure. I didn't use the service going TO the cruise but did coming home so I don't know about how it went from home, but on the ship the nice woman who traveled with us from Canada was really nice and helpful so going home was a cinch. I am disappointed that BOTH my pieces of luggage were damaged beyond repair but I think that was more on the carrier than on LF. I also think the service is VERY expensive and wouldn't use it except for very specific uses like another world cruise....
Liz
Sep 23,2024Everything was on time, even earlier on the return. Seamless experience. Would do again.
Rita
Sep 23,2024Luggage Forward staff was professional, courteous, and timely. The luggage transfer was seamless and quick. Delivery was faster than expected.
CATHERINE
Sep 23,2024Picked up on time
Alexandra Roslof-Smith
Sep 23,2024The company representative onboard the Serenade was a joy to deal with and the booking process was easy to navigate. My only complaint is about the tracking system. It was advertised as real-time tracking, however it lagged for days at a time. I use AirTags when sending luggage through airlines and find that to be the most efficient method of tracking luggage. Perhaps there is some type of similar device that your company could use to improve this aspect of your tracking.
Larry
Sep 23,2024Luggage forward made our long cruise simple by handling our luggage from our home to the ship and back. We will use their services again.
Robert
Sep 27,2024As an older traveler who enjoys cruising, my wife and I needed some way to get a lot of outfits to the ship without jackassing a lot of bags or just a few that are too heavy to handle. Sending them in advance using your service met our needs perfectly and was well executed from beginning to end. We will never try to carry cruise baggage again - the cost of using the service was nominal and you delivered the goods perfectly.