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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Travers
Jul 22,2024Luggage did not get to boat to th third day of cruse
Nancy
Jul 21,2024No issues. Went smoothly
Jennifer
Jul 21,2024Easy breezy and great support when I called. Bag left hotel after me and arrived home before I did.
David Anthony Dunlap
Jul 21,2024Your customer service rep understood my somewhat complex issue and managed to resolve it within an hour. Brava!
Paul
Jul 21,2024Our experience sending a bag to our cruise went fine. On the return, your rep was not at the cruise terminal when we disembarked and there was a lot of confusion from the port personnel as how to contact them. They showed up about 20 minutes later after a few frantic phone calls. Keep in mind, the ship docked about two hours prior to us leaving the ship. Didn't you know when we were to arrive?
Bob & Sharon
Jul 21,2024Just wonderful!
Chris
Jul 20,2024Early delivery and seamless, easy scheduling! I use this service whenever I play golf or snowboard out of state.
Gus
Jul 20,2024Using Luggage Forward continues to be very easy and very reliable. It was so nice not to have to lug a large bag with us as we continued our holiday for another week. The only negative was that when our bag arrived home, it was unlocked and there was no note inside as to why it had been opened. Nothing appeared to be missing but it was still a bit disconcerting. We will use Luggage Forward in the future nevertheless.
Jo Ann
Jul 20,2024Picking up and delivery were done with care. Notification and tracking was spot on. In a later reservation, I had to cancel. Again service was exemplary.
David
Jul 19,2024The prep and shipment went well. The major issue was we did not received confirmation of delivery to the port until 2 days into the cruise. There was major anxiety as we neared departure time until the bag appeared in our cabin minutes before sail away, All other baggage delivery had been done for several hours.
Paul
Jul 19,2024Excellent.
Christina Lowell
Jul 19,2024Such a great trustworthy service, the communication by email was great. Tracking was great you knew when and where your luggage was when it would be picked up and dropped off. Going on a cruise we used luggage forward so we didn't have to lug our luggage around when we had a hotel stay or city sightseeing before embarking. We'll use it again and again
YM
Jul 19,2024Easy booking experience. Very helpful staff with need to reschedule pickup and early delivery to destination. Excellent service!
Ray Frew
Jul 19,2024We have used Luggage Forward more than a dozen times over the years for sending luggage to cruise ships and safaris and back and to sending luggage between our home in California and our home in Italy and everything in between. Every experience has been a good one and, almost every time, our luggage arrived earlier than the promised deadline. Even though we could most times check the bags on our flights at no additional cost, we prefer not having to deal with foreign or domestic Customs policies that require claiming and rechecking baggage or simply having to worry about transfers between tight connecting international flights.
Richard
Jul 19,2024The straight line communication and ease of scheduling, made my experience stress free. They deliver what they promise and exceed expectation no matter where you're shipping from or delivering to.
Mar Van Oost
Jul 18,2024My suitcase was shipped from Southern California to Brussels, Belgium and return and I could travel hands free. It was perfect!
John
Jul 16,2024Perfect service. I would have rated a 5 had they allowed more items to be packed.
Virginia
Jul 16,2024Efficient; sent all information needed. No delays in receiving luggage on both ends of the trip. This is the second time I’ve used Luggage Forward and will definitely use them again.
John
Jul 15,2024Deliveries made on time. The only negative your fees are quite expensive.
Gary
Jul 22,2024Our luggage was picked up before our cruise, and it was in our room on the ship. After our cruise, Which ended on a Friday. Our luggage arrived at our house on Tuesday. Great service and very reliable.