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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Lauren
Aug 04,2024Luggage Forward picked up our luggage on time and it was waiting in our stateroom when we boarded our cruise ship. The service was perfect.
Mike B
Aug 04,2024We couldn’t be happier. We dropped all of our luggage at the UPS store and the next time we saw it was in our cabin in Anchorage. The drop off for home was just as smooth and when we almost missed our connnecting flight home we were very glad we didn’t have to worry about our luggage.
Fred
Aug 03,2024On-time pickup and delivery with tracking. The entire process easy and stress free.
Leonard Saltzman
Aug 03,2024On time pickup, 2 day delivery from USA to Italy, no damage or problems. We've used Luggage Forward many times with no problems
Joanne
Aug 02,2024It was excellent! Carefree and worry free, great service!!!
Taline
Aug 02,2024The process was efficient and delivery was on time.
BD
Aug 02,2024good service. thanks
Connie
Aug 02,2024Everything was done on time and when they said it would be.
Jacqueline
Aug 02,2024My luggage was delivered to my home with no damage. That part is great. However, the unsatisfactory part of the experience is two-fold: 1) Delivery too soon: I was still on vacation in Europe when my suitcase was left outside my home. One full week before the agreed to date of delivery. This created a big problem for me, as no one was at my house. From Europe, I had to find someone to go to my home and retrieve the suitcase until I returned home. 2) Communication: I decided to use the services of Luggage Forward shortly before leaving for this trip. There was not enough time for luggage tags to be mailed to me before I left for the trip. The customer service person took all the information, collected payment and told me she would email a link to me with a printable luggage tag and additional instructions snd confirmation. The link to print the luggage tags did not work and I couldn’t reach anyone at Luggage Forward to tell them. I had to leave for the trip without the luggage tag. From London, I called the phone contact for Luggage Forward in London and it was not staffed and I couldn’t leave a message. I then called the US contact number and reached someone who said she would escalate my issue but could or would not give me info to contact that department myself. She referred me to the FAQ of their website and that was of no help. Several days later, I boarded an Oceania cruise ship and asked the concierge for assistance. It took many days but she was eventually able to print the luggage tag for me and confirm final details. Much too stressful for this service.
Kay Jeffries
Aug 01,2024Prompt, courteous service
Jane
Aug 01,2024We spent 5 weeks in Europe this summer--including a 12-day Mediterranean Cruise. Rather than lug our "fancy" clothes around through 4 other countries we opted to send them from home directly to the ship. It was such a convenience! I would definitely recommend this service!
Ken
Aug 01,2024Everything worked as it was supposed to. Very convenient not to have to drag our bigger pieces through the airport. Luggage made it to out stateroom before us and arrived back at home 1 day before our arrival.
Gene
Aug 01,2024On time for pick up. Delivery from ship to home was smooth and luggage arrived ahead of time at home. Was kept informed at every in the process.
Mary Beth
Aug 01,2024The luggage was delivered promptly each way and the ease of shipping was efficient. The only drawback is the high costs of the service.
Edwin
Jul 31,2024Tremendous service. Picked up on time. At our cabin by the time we boarded our cruise. Experience was a great convenience and seamless execution. Superb!
CONNEAU/Ann Marie
Jul 31,2024Excellent!
CPTCWK
Jul 31,2024Your service was adequate and our luggage was delivered as promised, but your fee of almost $400 for this service is positively larcenous! I would definitely use another provider if I had the choice -- but there is no alternative provider, which is of course the reason why Luggage Forward can charge such outrageous fees.
janderjd
Jul 31,2024We were very pleased to find that our bag was waiting in our cabin when we boarded our Danube River cruise. Excellent service. Highly recommend.
Sheryl
Jul 31,2024Company picked up and delivered luggage in a timely fashion. They also do a good job of tracking the luggage so you always know where it is
Bruce
Aug 05,2024Pickup flexibility was very good. Website tracking poor was not updated. Was hen I called for update given bad info. I had tracker on golf clubs info given by rep was incorrect on location of clubs.