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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Larry
Jul 31,2024This was a fabulous service, pick up and delivery before the trip and returning after the trip went flawlessly
Hana
Jul 30,2024Although you provide a quick, safe and reliable service I am not pleased with the fact that my luggage (American Touristen) was slightly damaged 🤨
Scott
Jul 30,2024Great experience, no problems with pick up or delivery. Clubs were at my hotel when I arrived, just as I packed them!
Florence Chu
Jul 30,2024One of my luggage both handle and wheel are broken. It has been two weeks and I still haven’t received compensation.
Annette
Jul 30,2024Everything worked perfectly.
Pat Nichols
Jul 30,2024The pick up and delivery to the ship was flawless. The pickup at the ship was flawed do to the cruise personnel. The employee handling the pickup for Luggage Forward went the extra mile locating my missing bag and getting it where it should be instead of lost inside the cruise terminal.
Bill
Jul 30,2024LF did everything they said they would do. Our luggage was waiting on our bed when we embarked on July 4. We found it inconvenient, however, that the luggage had been picked up so much earner (June 21). This was a 15-day cruise, so we had to buy some clothing to bridge the gap. Another problem was the restrictions on what could be shipped. We're both in our 80s and that mean lots of prescriptions. That, along with the prohibition of anything with a batters, placed a real strain on our carry-on luggage. Perhaps this is unavoidable but it sure was a headache for us as we again had to place much more in our carry-ons than we're accustomed to.
Elizabeth
Jul 29,2024We needed to take significantly more clothing on a trip this year to Europe for a black tie event Rather than lug it around we had it shipped. Made travel and life so much easier.
Sue
Jul 29,2024Received luggage ahead of schedule. Nice to have luggage delivered to home!
Raymond
Jul 29,2024Very good service. Easy, helpful. Only recommendation would be to know in advance any customs needs.
Kitty
Jul 29,2024Easy dropoff in NY cruise terminal. Delivered on time in good condition. It was great to have a service available to ship our extra luggage home.
Laure
Jul 28,2024We use Luggage Forward for a world cruise where we had 4 large pieces of luggage. It was Extremely convenient, they picked it up at the door and on return home returned it to our door.
Samantha
Jul 28,2024So professional my very large waterski bag arrived at my destination early So I was so happy
Andrew
Jul 28,2024Amazingly convenient. Our bags just showed up in our cabin. AWESOME
Omar
Jul 28,2024Our luggage arrived on time in both directions. We are very pleased with your performance.
Michael
Jul 27,2024Every trip I take with luggage forward, at least 1 bag comes back with at least I wheel broken or missing. I know that every voyage that I use you, I have to buy New luggage. The world was 1, Alaska was 1.
Eva Moravec
Jul 27,2024Delivering on time is positive. Damaging suitcase is not so great. Losing a strap over the luggage on the way out, damaging a zipper on side pocket on the way back. And also ripping some material from the front pocket. More care needs to be taken of the entrusted luggage.
Shirles
Jul 27,2024Expert service all the way. Luggage arrived as promised, even arrived sooner than expected when I was watching the tracking. Loved not lugging luggage all over, thank you for the great experience.
Robert
Jul 27,2024Luggage forward was on time and we received our luggage in 5 days after our cruise was completed in New York.
Maurice
Jul 31,2024Luggage Forward kept to their timeline, on time, every time!