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Reviews 877
Tafilj
Aug 08,2024Ottimo direi perfetto
Elena Vieira
Aug 08,2024A good store, but very bad delivery, take money for express delivery, and deliver the goods for a very long time not as indicated on the site.
GIORGIO GJETO VYZAJ
Aug 08,2024Sono molto soddisfatto, per l'ultimo acquisto ho comprato ciò che stavo cercando come sempre Grazie..
Giulia Z.
Aug 08,2024fast and accurate shipping, items are as shown in the site/app
WH
Aug 07,2024Order no. T011618903 This is so ridiculous for this company service. I ordered it on 21 Jul 2024 and want to cancel this item after the few hours on the same day, but Lusiaviaroma customer service replied me that I couldnât cancel the item but I can return it when I received the parcel. AFTER nine day, I finally received the parcel on 29 Jul (my order has 3 items), I took out the 2 other Sacai items only and arrange the DHL to collect the return parcel of Jil Sander shirt on the same day. I never try the returned item or cut any security tag, I returned the original packing which they sent it to me. Luckily, I took the pictures before I sent it out for evidence. I emailed all the photos to Lusiaviaroma on 29 Jul already. Lusiaviaroma had received my parcel on 31 July, and I chased them to process my return during 1 Aug. However, they notified me via email on 6 Aug 2024 which my return parcel does not comply their return policy! Ridiculous!!!âThat is the status which they sent to me, how come the security tag is missing or the original packing does not come with security tag. I request them to refund me immediately and donât waste my time anymore!!! Waiting for their reply now! I have bought things from Lusiaviaroma many times but have no experience for return merchandise. So disappointed for this company!đ Updated on 8 August 2024 Received an email from Lusiaviaroma, they finally process my refund and will refund the amount (30 Eur deducted for return fee) to my original payment at least 10 days from now. Hope I can receive we the refund soon.
miao yu
Aug 07,2024Very good discount always
Federico
Aug 07,2024Il prodotto e il packaging, un po' lente le spese di spedizione, ormai siamo abituati ad avere i prodotti in 24h 48 ore dell'ordine. Nel complesso ovviamente siete una garanzia.
Mirko
Aug 07,2024Ottimi prodotti ... loro cliente da anni ...
Alessandra A
Aug 06,2024Servizio clienti zero, dipendenti inviperiti, ma li pagano? Ho acquistato un maglione Max Mara abbinato a uno shirt che avevo invece che sul sito Max Mara solo per avere una consegna piĂš veloce. Il pacco è stato spedito una settimana dopo lâordine, non hanno risposto alla mia mail in cui chiedevo di cambiare lâindirizzo di spedizione e il corriere ha consegnato il pacco e câè una firma falsa sulla ricevuta. Lâassistenza aspetta che io controlli dove è finito il pacco. Ma scherziamo? Legalmente sono loro i responsabili e non essendo in sede non tocca a me verificarne. Inoltre sia per telefono che via mail impiegato sempre maleducati e poco propensi a risolvere i problemi dei clienti: che vergogna!
Roberta Ruotolo
Aug 06,2024Sono cliente di questo e-store da 5 anni e per me è imbattibile in termini di offerta e di promozioni. Il programma di fidelizzazione è il migliore che ci sia!
Anna
Aug 06,2024Love the pieces I can find there! đ¤
Flo Lara
Aug 06,2024Satisfait, commande conforme et reçue dans les temps
Tina Kuljanin
Aug 06,2024I ordered from this company on may 31st. Shorts and shirt I ordered was too small on me, and since it costed $650, I decided to return this. I experienced some difficulties in returning, and I consulted the customer service and in the begining, they were very resposive, kind and helpfull. They received my item on June 21st, and since then, I never got my refund! In the beggining, they were replying on my email saying ,,We got your email and working on your request", but that was all. I never got my money back. This is not how they suppose to do bussiness. They more look like a scam, but not serious company!
Ainsley Stonebrook
Aug 06,2024Great selection of product!
Paulo Bdbdbd
Aug 05,2024Katastrophal. habe vor ein paar Tagen mit Expressversand bestellt, keine Email, keine Antwort und auch keine Hilfe vom Kundendienst erhalten. Das ist der grĂśĂte Witz. Bestellung: T0011664570
Meri Rossello
Aug 05,2024Al final he recibido el bolso! Despues de comprarlo, estuve varios dias sin saber nada, hasta q me decidĂ a escribir mi opinion. Al cabo de 1 hora de escribir mi opnion, recibĂ un mensaje diciendo q el pedido habia sido enviado. Al final, lo he recibido hoy...
Melody Biondo
Aug 05,2024Eccellente, niente da dire
Elisabetta Bellando
Aug 05,2024Sono cliente LUISAVIAROMA da anni e riesco a trovare veramente di tutto, che dire âŚ.ormai faccio fatica ad acquistare altrove!spedizioni veloci e rimborsi idem
DD
Aug 05,2024Poor customer service (updated): 1. After placing order, LUISAVIAROMA stated âdelay of 2-3 days.â 2. After 5 days, the order was still âprocessing.â Called customer service. The associateâs behavior was not respectful or considerate (I tried to ask my one question at least three times, however the associate would talk over me when trying to ask). Associate said â2-3 day delayâ was on top of their âusual delay.â After the conversation, I still didnât know when my order would be processed, shipped, or delivered. The associate never asked for my order number. 3. A few hours after this review was originally posted, LUISAVIAROMA asked Trustpilot to flag my review as they âmay not be able to recognize [my] review as genuine.â (As you/the consumer may know, some businesses/ companies tend to flag/ remove negative reviews only.) 4. Six days after I placed my order, I received notification my order shipped. Unfortunately, I had included and paid for âexpress shippingâ as well. 5. Seven days after placing my order, DHL let me know that at the request of the shipper, LUISAVIAROMA, my signature would be required for delivery. And LUISAVIAROMA disabled the following delivery options: Signature Release, Service Point/ Locker, Alternate Address, and Leave with a Neighbor/ Office/ Security. Note: (A) My order was less than $500. (B) LUISAVIAROMA did not communicate before, during, or after I placed the order to let me know they would require a signature for delivery (meaning, with only one day's notice, I had to take the day off work in order to stay home to wait for the delivery, from 8:00 AM and 6:00 PM). Based on my experience, I would not recommend LUISAVIAROMA.
brais amigo lodeiro
Aug 08,2024Very good app đđź